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Articles With Authors

How humans understand identity

[email protected] | Nima Kamoosi
post authorNima Kamoosi

Nima Kamoosi
Nima Kamoosi is the founder of Universal Identity (https://universal.id). He is a former Microsoftie, with well over a decade of experience as engineer and product manager. He is currently helping build the internet’s identity layer with Universal Identity, by focusing on decentralized identity systems and consumer experiences.

Stop Bastardizing Design with False Empathy

[email protected] | Ovetta Sampson
post authorOvetta Sampson

Ovetta Sampson
As the Vice-President of Machine Learning Experience Design at Capital One my team and I are pioneering ways to make the responsible and ethical use of machine learning effortless for associates while creating a new muscle for designers - using machine learning and AI as a human-centered design tool. Prior to Capital One I was Principle Design Director at Microsoft, serving an amazing team of designers, program managers, engineers, researchers and technologists to help the nation's biggest companies actually visualize and realize a digital transformation that's built on a foundation of the hidden human truths of the world.

Five Lessons Every Experience Designer Сan Learn From Stand-Up Comedians

[email protected] | Jay Mays
post authorJay Mays

Jay Mays
Jay Mays is a 20-year sales veteran, comedy producer and recovering stand-up comedian. As Managing Partner of Pitch Lab, he combines the worlds of comedy and sales to help sales teams differentiate from the competition, build stronger connections, and win more deals. Throughout his career he’s worked with numerous marquee clients including AT&T, TEDx, Live Nation, and the Miami Marlins. His passion isn’t limited to sales, he’s also into cortados, ’90s alt rock, the beach, The Onion, Larry David, dry socks, dark chocolate, and, of course, his family.

How to Redesign an App: When to Do It and What to Start With

[email protected] | Kateryna Mayka
post authorKateryna Mayka

Kateryna Mayka
I am a content specialist at a SaaS design agency who writes about UI/UX design and it’s importance for users, designers and business owners. In my texts I am trying to communicate boring or complicated information in a fun, easy-to-read way using simple words. Except for design I am passionate about painting portraits, reading about art and hiking.

Influencing UX Stakeholder Values: 6 Ways to Convey the Significance of User Research

[email protected] | Sofya Savkina
post authorSofya Savkina

Sofya Savkina
I bring cross-functional teams and stakeholders together to co-create products and services that make a difference. I strive to provide actionable insights that enable evidence-based decisions for inclusive product development. I visualize research findings to bring challenges to light, make priorities clear and focus teams on solving the right problem. I practice human centered design in everything I do. I plan and conduct discovery research to understand the current state. I execute experiments to test and validate concepts and inform digital transformation and innovation in the public sector.

Design Principles for a New AI World

[email protected] | Ovetta Sampson
post authorOvetta Sampson

Ovetta Sampson
As the Vice-President of Machine Learning Experience Design at Capital One my team and I are pioneering ways to make the responsible and ethical use of machine learning effortless for associates while creating a new muscle for designers - using machine learning and AI as a human-centered design tool. Prior to Capital One I was Principle Design Director at Microsoft, serving an amazing team of designers, program managers, engineers, researchers and technologists to help the nation's biggest companies actually visualize and realize a digital transformation that's built on a foundation of the hidden human truths of the world.

Finding a balance between UX and SEO

[email protected] | Kristine Kalnina
post authorKristine Kalnina

Kristine Kalnina
I am a user-centric, empathetic and curious mixed methods user researcher with a deep interest in Human-AI interaction and a passion for data, AIX and MLUX. Previously conducting user research as part of my product manager career, now immersed fully in a user experience research and behaviour analysis roles where I build products that matter. My approach is pragmatic, guided by data and a passion for user-centricity. Experienced in both quantitative and qualitative research methodologies, I strive to deliver actionable insights and help teams interpret their user needs. Originally transitioned my career into a research role out of necessity, now I am in love with the role and enjoy helping teams build better products. I'm keen to form and design emotionally authentic relationships between humans and the technology of tomorrow. My opinions are my own and do not necessarily reflect the views of the corporation(s) I choose to work for.

A designer’s guide to anxiety

[email protected] | Jeremy Cherry
post authorJeremy Cherry

Jeremy Cherry
Jeremy D. Cherry is a designer, writer, and educator. Relentlessly optimistic about the power of design, he lives by the words “A better way is possible.” With over a decade of experience telling stories through brands and screens, he has worked with clients from a wide variety of industries based all over the globe. He works at Journey Group in Charlottesville, VA. He writes and speaks about the intersection of digital design and ethics, seeking to add hope back to the conversation. His work has been featured by Creative Mornings, Communication Arts, Framer, Humane by Design, Modus, UX Collective, Sidebar, Smashing Magazine, Story Matters, and Web Designer News.

I Want to Break Free

[email protected] | Thomas Jaffe
post authorThomas Jaffe

Thomas Jaffe
Thomas Jaffe founded ThoughtMatter to build on the counter-intuitive links between business and the fine arts. Before establishing the firm, he was a leading business journalist who reported on management while acquiring and managing a major art collection. Recognizing how businesses could benefit from infusing their overall vision with the artist's creativity and passion, Tom built ThoughtMatter to provide this enhanced vision to help management conquer the challenges facing brands in today's economy. He similarly believes cultural organizations must marry their artistic worldview with rapidly evolving best business practices to reach today's audiences effectively. He has developed ThoughtMatter to serve both sectors, staffing the studio on both the creative and business sides with skilled, disciplined professionals who view changing markets with an artist's eye and a curator's instinct for making connections between all things creative.

Considerations for your chatbot design

[email protected] | Michelle Lee
post authorMichelle Lee

Michelle Lee
Michelle is a UX/UI Designer who loves finding design solutions that marry both business and user needs. When she’s not designing, you can find her pursuing yet another new hobby, visiting a museum, or laughing a little too loudly somewhere in the distance.

The Death of Traditional IVR Technology

[email protected] | Jennifer Taurel
post authorJennifer Taurel

Jennifer Taurel
Jennifer Taurel is a Senior Partner Marketing Manager on the Vonage API Marketing Team, supporting global partners, with a focus in the Americas region. Prior to Vonage, Jennifer has led Field and Trade Marketing teams and initiatives for Alcatel (a TCL Communications brand) with different carriers in the region. Originally from Venezuela, Jennifer earned a Bachelor degree in Communications from Tulane University in New Orleans, LA and now resides in Miami, FL.

Growing Pains of the Booming Tech Industry

[email protected] | Sara Fortier
post authorSara Fortier

Sara Fortier
Sara Fortier is the CEO of Outwitly Inc., a woman-owned UX and service design consultancy based in Canada that helps clients create better products and services across diverse sectors. Sara has 12+ years of experience in UX design and research including 4 years in Silicon Valley. She has grown Outwitly into a multi-million-dollar organization and has delivered exceptional experiences serving big government and Fortune 500 clients including Apple, Microsoft, Telus and AT&T.

The Development Matrix

[email protected] | Christian Schneider
post authorChristian Schneider

Christian Schneider
Innovation Design Strategist with international experience in product, service, and process innovation, organizational design and change management; former program leader at IDEO, design manager at Studio De Lucchi; Consultant and executive coach; Clients include Ariston, Deutsche Telekom, Deutsche Bank, European Technology Fund, Ferrari, Fraunhofer Institut, FSB, Indesit, Mauser, Siemens. Professor at universities in Europe and North America; designed bachelor’s and master’s programs in strategic design and management, taught at MBA, MS, and MfA programs, led faculty to teach courses for project based learning, created new formats for online studio courses.

What is product thinking and why does it matter?

[email protected] | Ward Andrews
post authorWard Andrews

Ward Andrews
Ward Andrews is CEO at Drawbackwards, a consulting firm that dissolves complexity and delivers simplicity for customer experience and software product teams globally. Enterprise client mix includes: healthcare, financial services, hospitality and a range of consumer products. High-growth SaaS companies partnering with Drawbackwards have been acquired by the likes of Square and Experian.   Ward is a part of the Honors Faculty at Arizona State University teaching Design Entrepreneurship. He has worked with hundreds of the world’s biggest brands for over twenty years including: American Express, Blue Cross Blue Shield, Sony, Intel, General Dynamics, Insomniac Games, GoDaddy and Willis Towers Watson. His brand and design projects have garnered Addy, Prisma and Emmy awards. His CX and software product work has generated over 1B in value through cost savings and new revenue growth.

The UX of Notifications | How to Master the Art of Interrupting

[email protected] | Swathi K.
post authorSwathi K.

Swathi K.
Swathi is a writer, digital strategist, and brand enthusiast. She is passionate about gender equity in tech, abolishing the phrase, “marketing bullshit,” and making startup growth strategies accessible to all entrepreneurs. She consults pro-bono for small businesses and nonprofits and writes about things that matter (and things that don’t) in her free time.

Building digital products for the web’s next billion users

[email protected], [email protected] | Cristobal Chao, Torii Studio
post authorCristobal Chao

Cristobal Chao
Cristobal Chao is a Creative Technologist on a mission to help other creators make their dreams come true. Previously worked at Google accelerating innovation and building high-quality products. Now the head of Torii Studio, a creative development studio based in New York City.

post authorTorii Studio

Torii Studio
At Torii Studio we are experts at bringing ideas to life. Our team combines outstanding technical mastery with a human-centered approach to build innovative products that people love.

Experience Design For “Targeted” User Emotion

[email protected] | Aditi Priya
post authorAditi Priya

Aditi Priya
Aditi Priya is a Product Manager and a Writer who likes to share her ideas, experiences and learnings through her Articles. Her experience of working on Products powered by cutting edge AI Technology has Aditi interested and excited about the intersection of Emerging technology with User Experience.

4 Ways to expand the impact of UX research across an organization

[email protected] | Sofia Linse
post authorSofia Linse

Sofia Linse
Sofia Linse is a Senior User Experience Researcher based in New York, formerly Stockholm. She is currently working at the SaaS firm Braze where she conducts generative and evaluative research to inform the company’s Artificial Intelligence and Automation products. Previous to Braze, she worked as a Senior Researcher at the Swedish consulting firm Prime/United Minds, helping clients like Ikea, Ericson, and Electrolux gain user insights and identify new market opportunities.

The CX Power Couple: Why Customer Feedback and Analytics Must Both Inform Product Design

[email protected] | Tobias Komischke
post authorTobias Komischke

Tobias Komischke
Tobias Komischke, PhD, is a UX Fellow at Infragistics, Inc., where he leads data analytics, artificial intelligence and machine learning initiatives. An evangelist for user- and customer-centered design strategy, methods and processes, Dr. Komischke has worked in User Experience for over 20 years, leading teams, projects, and programs with the goal of creating meaningful user experiences. He is also an adjunct professor at Rutgers University, teaching UX Design in the Graduate Degree Program.

How We Listened to Our Users and Made a Better Product

[email protected] | Antonio Rotolo
post authorAntonio Rotolo

Antonio Rotolo
Antonio Rotolo is a digital humanist and an archaeologist turned entrepreneur. He currently serves as the CEO at Ludwig (https://ludwig.guru), where he deals with project management and strategy. In his spare time writes and draws for Ludwig’s blog (https://ludwig.guru/blog/) or for his blog on the Huffington Post (http://www.huffingtonpost.it/antonio-rotolo/). Antonio has also 5 years of experience as a university researcher at Universidad de Granada, MIT and Universität Konstanz.

How to Train and Develop the 12 Competencies of UX Design

[email protected] | Ward Andrews
post authorWard Andrews

Ward Andrews
Ward Andrews is CEO at Drawbackwards, a consulting firm that dissolves complexity and delivers simplicity for customer experience and software product teams globally. Enterprise client mix includes: healthcare, financial services, hospitality and a range of consumer products. High-growth SaaS companies partnering with Drawbackwards have been acquired by the likes of Square and Experian.   Ward is a part of the Honors Faculty at Arizona State University teaching Design Entrepreneurship. He has worked with hundreds of the world’s biggest brands for over twenty years including: American Express, Blue Cross Blue Shield, Sony, Intel, General Dynamics, Insomniac Games, GoDaddy and Willis Towers Watson. His brand and design projects have garnered Addy, Prisma and Emmy awards. His CX and software product work has generated over 1B in value through cost savings and new revenue growth.

5 Reasons Why Designing Simple Experiences is Psychologically Impossible

[email protected] | Joe Smiley
post authorJoe Smiley

Joe Smiley
Joe Smiley is a respected design leader who has developed innovative experiences for over 20 years for many Fortune 500 companies - including Activision Blizzard, E*TRADE, PwC, Marriott, AOL, Disney, FedEx, and others - as well as numerous government agencies and nonprofits. He is currently the Head of Ecommerce design for Blizzard Entertainment, where he leads the development of world class experiences for gamers. Additionally, he is a successful entrepreneur who co-founded and ran multiple tech startups. He is also a speaker and published author, and he recently served as a judge for the MIT $100k challenge. He holds an MBA from the University of Virginia Darden Graduate School of Business, and a B.A. in Design from Virginia Tech. His ideas on utilizing design for disruptive innovation can be followed on DSRUPTR.com.

Design Killer, Killer Design

[email protected] | Jonathan Ng
post authorJonathan Ng

Jonathan Ng
Jonathan is the Founder of Common - A Strategic Design Firm. His last 17 years in the design industry was spent conceptualising and launching innovative products and service experiences for some of the world’s most renowned brands. He is an entrepreneur, an intrapreneur, and a design educator. Jonathan’s work has been recognized in major awards shows including Cannes, D&AD, Spikes Asia, OneShow, FWA, The Webbys and The Effies.

The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards

[email protected] | Jordan Ratner
post authorJordan Ratner

Jordan Ratner
Jordan Ratner is an original founder and former leader of Deloitte's Conversational AI Practice, overseeing its growth from 2016 - 2020. Jordan is passionate about using AI to transform how businesses solve problems. He has led large-scale implementations of conversational AI solutions within Fortune 500 companies across a wide variety of functions and industries, designed & built hundreds of conversational AI products, and cultivated vendor relationships with many leading conversational AI firms.

Current State vs. Future State: Innovating your Customer Experience and Increasing Productivity

[email protected] | Jonathon Hensley
post authorJonathon Hensley

Jonathon Hensley
Jonathon Hensley is co-founder and CEO of Emerge, a digital product consulting firm that works with companies to improve operational agility and customer experience. For more than two decades, Hensley has helped startups, Fortune 100 brands, technology leaders, large regional health networks, manufacturers, financial institutions, non-profit organizations and more transform their businesses by turning strategy, user needs and new technologies into valuable digital products and services.

Designing for Today’s Behaviors and Tomorrow’s Potential

[email protected] | Angie Fu
post authorAngie Fu

Angie Fu
Angie is a multidisciplinary designer focused on design for social impact and the unique needs of emerging markets audiences. She's currently on the Connectivity team at Facebook designing solutions to help improve the access and affordability of the internet, and was previously designing financial health and youth mental health solutions at IDEO.org.

Fear and Loathing in Design Strategy

[email protected] | Matthew Franks
post authorMatthew Franks

Matthew Franks
Meet @franknatic, the CEO of Modernist Studio. Matt helps client partners identify user centered product & service opportunities and build strategies to deliver future innovations. Matt is also an avid craftsman who will find any excuse to get to a workshop and build, weld, or CNC something into existence.

Sales Experience Design: The Future of Customer-Centric Services

[email protected] | Dana Publicover
post authorDana Publicover

Dana Publicover
Dana Publicover is a writer, facilitator & design thinking expert who has worked with NASA, Google, McKinsey & the Metropolitan Museum of Art. The author of Empathy at Scale and founder of Publicover & Co, Dana blends UX research, content marketing and service design to transform B2B sales strategies. She recently moved from the US to Hamburg, Germany and is currently learning German from her twin toddlers.

Demystifying Venture Designer

[email protected] | Fergie Leung
post authorFergie Leung

Fergie Leung
Fergie is an innovation strategist and venture designer. She focuses on commercializing human-centered innovation and reducing risks in new product development. She’s currently building AI/ML and FinTech products at PwC Labs. Her expertise include new product development, human-centered design, UX, agile project management, product marketing, and product innovation strategy.

The UX of default settings in a product

[email protected] | Rohith M S
post authorRohith M S

Rohith M S
Hello everyone, I’m Rohith from Bangalore, India. I’m a self-taught designer and have been fortunate enough to be a part of the UX community for more than a decade now. I try to approach every problem statement with basic common sense, which helps me shape technology into products. Working under some great mentors and designers has progressively taught me about the inclusive design approach. I currently work at Tekion as a Design manager while designing and maintaining the retail and service offerings. Previously, I worked at AirAsia Tech, leading the Indian design team

Prioritizing Problems to Inform Product Design

[email protected], [email protected] | David Lick, Julia Barrett
post authorDavid Lick

David Lick
David Lick is a UX Researcher at Google, where he leads a team of researchers covering Google Workspace's productivity tools (Docs, Slides, Sites, Keep). Prior to joining Google, David worked in UX at Facebook and Vine. He holds a BA, MA, and PhD in Psychology, which is where his love of mixed-method research was born.

post authorJulia Barrett

Julia Barrett
Julia Barrett is a UX Researcher at Google where she leads UX Research for Google Drive's strategic programs. She has also led Customer Insight for EffectiveUI (acquired by Ogilvy) and Research and Development for Adaptive Path (acquired by CapitalOne). Her passion for UX Research developed while she studied at UCSD where she received a B.S. in Cognitive Science (HCI).

At Your Service: How AI Will Reshape Customer Service

[email protected] | Jason Cottrell
post authorJason Cottrell

Jason Cottrell
Jason Cottrell is the Founder and CEO of Myplanet, a software studio that specializes in creating digital experience platforms. Working closely with the world’s leading companies including Google, Salesforce, and IBM, Myplanet creates compelling, technology-driven solutions that address real user needs with a comprehensive, long-term vision for handling business challenges.

User Experience— ‘Less is More’ vs ‘More is More’

[email protected] | Catriona Campbell
post authorCatriona Campbell

Catriona Campbell
Client Technology & Innovation Officer for EY's in UK and Ireland and founder of the London-based experience design firm Seren, which was acquired by Ernst & Young in 2015. With a newfound interest in Artificial Intelligence (AI), Catriona now divides her free time between family and working on her debut book, which looks at lessons from history and the fictional futures of sci-fi to develop a “future-back” approach to Artificial Intelligence problem-solving, with the aim of securing a healthy, human-centred relationship with AI. Learn more at her website - https://.catrionacampbell.com/.

Why cross-cultural design really matters

[email protected] | Sofia Gomes
post authorSofia Gomes

Sofia Gomes
I’m a product and service designer, passionate about Scandinavian design and all its forms of collaboration, participation and innovation! At my work I adopt a collaborative and user-centered mindset. This allows me to design meaningful experiences that can bring a true value to people and businesses.

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