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Maike Klip

Maike is a design researcher and works for the Dutch government. She has worked on digital services like student finance, the integration law and she helped develop one of the Dutch covid19 apps. She also did a photo series called ‘De begripvolle ambtenaar’ which researches the role of empathy in digital government.

Listening To Users: On How To Make a Professional Standard

  • Customer Experience, Design, Strategy, Usability, UX Education, UX Magazine

Who said that design isn’t trendy in government land? Learn more about how you can professionally approach the concept of ‘listening to citizens’ in your organization by making good standards.

Article by Maike Klip
IDEAS IN BRIEF
Listening To Users: On How To Make a Professional Standard
  • The article covers how you can professionally approach the concept of ‘listening to citizens’ in your organization by making good standards.
  • The author set up a feedback loop between citizens, government counters and policy in an organization and discovered the following perspectives that build up on each other, like a pyramid:
    • Strategy
    • Quality
    • Information flows
    • Structure
    • Culture
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12 min read
Listening to users: on how to make a professional standard 
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