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The answer relies upon psychological science.

AI in the Workplace: How to Get Everyone Onboard?
  • According to the author, AI is booming; it’s considered critical to success in the next five years by 94% of business leaders.
  • Some fears and concerns remain when AI is implemented, and companies often underestimate people- and change-management aspects.
  • Psychological science about change can help promote AI acceptance through seven phases of concern.
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6 min read
AI in the Workplace: How to Get Everyone Onboard?

Making a space for healthy conflict in an organization to work through confusion and disagreement.

Creating a Fight Club
  • The author shares ideas that helped him organize better communication within the company he was working at.
  • The author went through the following steps and processes:
    • Setting Topics
    • Choosing a Facilitator
    • Participants
    • The Structure
    • Rules of Engagement
    • Rules of Etiquette
    • Chatham House Rule
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6 min read
Creating-a-Fight-Club

Indeed’s global head of UX operations uses this superpower to help others do their best work.

Redefining Leadership Through Empathy
  • The author shares her story of how enbracing empathy instead of fighting against it helped her evolve into a stronger manager and leader.
  • The author unpacks the steps of how empathy helps shape Indeed’s operations strategy:
    • Understand where you’re at
    • Know where you’re going and how you get there
    • Invite more empathy in your work
    • Let empathy lead you
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10 min read
Redefining Leadership Through Empathy
To Keep a User, Sometimes You Have to Let Them Go
  • Assuming every problem is product-related drives a product-centric approach to fixing them but problems are more complex than simple fixes to content or features.
  • The author uncovers 2 ideas:
    • Not all cancels are created equal
    • Think: User-centered retention
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6 min read
To Keep a User, Sometimes You Have to Let Them Go

Burned out leaders lead teams to burn out.

Compassion is a Strategy
  • The author believes that compassion helps create teams and organizations that foster not just “human centered design” but organizations and structure that help people thrive rather than crushing them.
  • The author shares her own story and gives tips on how to become a more effective compassionate leader:
    • Let go of control and delegate intentionally
    • Caring for yourselves and your families
    • Let the news and the fullness of your experience into work
    • Cancel things
    • Work on your emotional distance
    • Place a higher value on your mental and physical health than on your work
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8 min read
Compassion-is-strategy-

Tips on how to champion HCD and design research to stakeholders and get them on board with all of your UX processes.

How to Champion HCD and Design Research to Stakeholders
  • The article covers:
    • The importance of stakeholder management
    • Challenges to overcome with research resisters
    • Common objections to doing user research and how to respond
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8 min read
How to Champion HCD and Design Research to Stakeholders

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