Article No. 1839 | October 20, 2020
Chances are, you’ve experienced the feeling of opening a new SaaS application, engaging with its features, and realizing after a few minutes that it feels like a total novelty. It might not be because the product was actually empty of features or because it was poorly designed, but really because it somehow didn’t add any value to your life — there was no utility.
Article No. 1838 | October 13, 2020
Users are strongly influenced by the aesthetics of any given interface, even when they try to evaluate the system's underlying functionality.
Article No. 1837 | October 8, 2020
Conversations are bound to psychology. Here are 7 principles for getting started with conversational desgin.
Article No. 1834 | October 5, 2020
As the dust settles on aviation travel, and attitudes toward it are reevaluated, airlines would do well to follow principles focused on the customer experience.
Article No. 1829 | September 24, 2020
Skeuomorphism and anthropomorphism find new life in conversational design
Article No. 1825 | September 14, 2020
Why is Amazon so addictive? One important point to consider is Amazon Prime is a predictable, expected and usable product.
Article No. 1814 | August 24, 2020
Article No. 1800 | July 24, 2020
Article No. 1795 | July 17, 2020
Some people like to take cooking lessons, others like to go hiking. But many of these things can only be experienced physically, by being there… or can they?
Article No. 1794 | July 16, 2020
Article No. 1788 | July 7, 2020
The lack of cultural competence in conversational AI is a direct correlation to the inherent bias within it’s development.
Article No. 1784 | June 30, 2020
Article No. 1781 | June 24, 2020
With over 40 million users, Venmo has mastered being an application that allows people to easily make payments and requests. However, it lacks group functionality.
Article No. 1780 | June 23, 2020
A disability is a phenomenon reflecting the interaction between features of a person’s body and features of the society in which he or she lives.
Article No. 1778 | June 19, 2020
As it stands today, consumption of content is at an all-time high, and it’s on its way upwards.
Article No. 1774 | June 15, 2020
Gaining UI inspiration from the past.
Article No. 1772 | June 11, 2020
While all services have layers, some components of the service are more like connective tissue — they hold the layers together. Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.
Article No. 1767 | June 4, 2020
The difference between "remove" and "delete," and how to ensure your user understands.
Article No. 1763 | May 28, 2020
Why the successful companies of tomorrow are investing heavily in product design today.
Article No. 1757 | May 14, 2020
Co-designing emergency response solutions with COVID-19 frontline workers
Article No. 1753 | May 6, 2020
Article No. 1752 | May 2, 2020
Patient experience is complex. How do the nurses treat you? Are the facilities clean and up to date? Do they make you feel safe?
Article No. 1750 | April 30, 2020
A common misconception is that accessibility requires a focus on users that have some kind of disability — but that isn’t the case.
Article No. 1749 | April 28, 2020
Customers can’t buy from a brand they don’t notice
