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Conscious AI models?

  • Accessibility, Artificial Intelligence, Augmented Reality, Behavioral Science, Customer Experience, Design, Empathy, Usability, UX Education, UX Magazine, UX World Changing Ideas

If it looks like a duck…

IDEAS IN BRIEF
Conscious AI models?
  • The author uncovers what LaMDA and consciousness are, and how they correlate.
  • While exploring conscious AI models, there are a few things that need to be considered:
    • Conscious Access
    • Reflexive Processing
    • The Question of Reporting
    • Autonomy
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8 min read
Conscious AI models?

Building Delight in Your Design System

  • Accessibility, Behavioral Science, Customer Experience, Design, Design Theory, Empathy, Usability, UX Education, UX Magazine, UX World Changing Ideas

There seems to be a pervasive idea that using systems to help your work will lead to everything being a homogenous, grey, functional, meh experience. But delight is important! So, how can we design our processes to make sure that delight is a key part in what makes your MVPs ‘viable’?

IDEAS IN BRIEF
Building Delight in Your Design System
  • The author shares the edited version of the talk about design systems that he delivered to Design Matters in Copenhagen in September, 2022.
  • The author separates and explains the difference between “Deep Delight vs Surface Delight” in design based on the user experience of McDonalds.
  • The author explains the way the Kano model works (Noriaki Kano developed the Kano model back in the 80s that shows that customer loyalty is connected to our emotional responses to product features.
  • There are 5 types of delight according to Microsoft’s categorizations:
    • Playful experiences
    • Attractive experiences
    • Natural experiences
    • Personal experiences
    • Empowered experiences
  • The author gives tips on how to build delight into your system and how to make that delight repeatable by measuring it and not forgetting your (internal) users.
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13 min read
Building Delight in Your Design System

Age of Invisible Machines

  • Accessibility, Artificial Intelligence, Augmented Reality, Behavioral Science, Conversational Design, Customer Experience, Defining AI, Design, Usability, UX Education, UX Magazine

Conversational AI is the infinitely scalable interface.

IDEAS IN BRIEF
Age of Invisible Machines
  • Cobus Greyling shares his take on the new Wall Street Journal bestselling business book, Age of Invisible Machines by Robb Wilson with Josh Tyson
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3 min read
Age of Invisible Machines

Creating a Fight Club

  • Customer Experience, Design, Design Theory, Employee Experience, Employment and Hiring, Internal Company Dynamics, Usability, UX Education, UX Magazine

Making a space for healthy conflict in an organization to work through confusion and disagreement.

IDEAS IN BRIEF
Creating a Fight Club
  • The author shares ideas that helped him organize better communication within the company he was working at.
  • The author went through the following steps and processes:
    • Setting Topics
    • Choosing a Facilitator
    • Participants
    • The Structure
    • Rules of Engagement
    • Rules of Etiquette
    • Chatham House Rule
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6 min read
Creating-a-Fight-Club

Redefining Leadership Through Empathy

  • Behavioral Science, Customer Experience, Design, Empathy, Employee Experience, Employment and Hiring, Human factors, Technology, Usability, UX Education, UX Magazine

Indeed’s global head of UX operations uses this superpower to help others do their best work.

IDEAS IN BRIEF
Redefining Leadership Through Empathy
  • The author shares her story of how enbracing empathy instead of fighting against it helped her evolve into a stronger manager and leader.
  • The author unpacks the steps of how empathy helps shape Indeed’s operations strategy:
    • Understand where you’re at
    • Know where you’re going and how you get there
    • Invite more empathy in your work
    • Let empathy lead you
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10 min read
Redefining Leadership Through Empathy

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