Article No. 1898 | March 21, 2021
A world in upheaval creates new opportunities for designers to impact the greater good
Article No. 1897 | March 2, 2021
Nowadays, companies succeed by embracing innovation for positive change, problem-solving, collaboration, and creativity, like they were forced to do during the COVID-19.
Article No. 1896 | February 25, 2021
Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.
Article No. 1893 | February 19, 2021
Cooking lovers came together to build an app to help reinforce cooking skill-sets for busy people that want to cook at home. They believe that they can improve people’s lives by making mobile cooking education available for individuals with professional lifestyles.
Article No. 1892 | February 18, 2021
A dive into the deep end of localization: How is it done? What do you need to keep in mind? And how can you make sure it goes well?
Article No. 1890 | February 11, 2021
Mobile apps are undoubtedly the future—with conversational AI at the center of their development
Article No. 1889 | February 9, 2021
This article covers 3 conditioning techniques designers use to influence behavior. These methods are widespread and employed in almost every successful app. Use with caution.
Article No. 1888 | February 8, 2021
Gamification empowers designers to drive human emotions that automatically means a product has more chances to become successful because it gets the user’s reaction. It becomes remarkable and stand-out.
Article No. 1886 | February 4, 2021
Parking apps manage inventory, unlock gates and process payments. When it works, you forget they’re even there.
Article No. 1885 | February 2, 2021
Experience Principles are a powerful way to shape and steer a brand’s expression and experience. They allow better, more relevant and coherent experiences along the entire user journey.
Article No. 1884 | February 1, 2021
Ethical design involves much more than the General Data Protection Regulation (GDPR). A lot of people have realized that big organizations like Facebook should act more responsibly. Otherwise, they can face consequences in court due to the way they treat user's data. But we should go further!
Article No. 1883 | January 29, 2021
Maybe it seems, the more conversations you have about conversational AI, the more confusing it becomes. That’s because conversational AI represents a vast, emergent set of technologies obscured by layers of hype and misinformation. Perhaps an easier way to illustrate what conversational AI is is to clarify what it’s not. Here are some of the more persistent myths about conversational AI that you should expel from your mind as soon as possible.
Article No. 1882 | January 27, 2021
The future of UX, CX, and EX are entwined in one big X ... get ready.
Article No. 1881 | January 22, 2021
A three-step framework for matching metrics to customer journey maps
Article No. 1878 | January 13, 2021
User experience is about understanding people, their wants, needs, expectations, and predicting them. But, as a UX designer, you have the power to manage user experience and create a product in a way that will guide a consumer to the result you expect. That’s exactly what we are going to focus on today. We will discuss 5 cognitive psychology theories that can contribute to UX design quality and help you create the experience you want your customers to have.
Article No. 1877 | January 12, 2021
For decades, researchers and companies have tried to decode the successful customer service strategies of Trader Joe’s and their insanely loyal following. Articles in Fortune, The Washington Post, Harvard Business Review (and dozens more), praise Trader Joe’s customer service and map out what makes getting groceries so great. And to this day, the company tops the ACSI Index for Supermarkets in the U.S., coming in at the number one spot. Let’s dig into the successful customer service strategies Trader Joe’s uses to build a band of customer advocates and stand out from the pack.
Article No. 1876 | January 11, 2021
Since early 2020, to make up for the loss, companies are looking for alternatives: equivalent or even more powerful ways to create experiences and present brands and products digitally. Augmented & Virtual Reality are moving into the center of attention.
Article No. 1875 | January 7, 2021
Applying anthropomorphism in conversational AI works best with a light touch
Article No. 1873 | January 5, 2021
These days we have seen companies’ executives rolling up their sleeves to develop new solutions that kept their companies on the frontline of their market. We have also seen companies that failed, not willing to change, now losing revenue. So how is it that some companies turned their innovation practices into a competitive advantage and others are chasing their tails in this unprecedented time?
Article No. 1872 | January 4, 2021
The global pandemic and national lockdowns have brought a sudden change to the way we interact with the world, both digital and real. It has impacted the current state of UX and formed a foundation for the UX trends of 2021.
Article No. 1871 | December 30, 2020
Customer retention is one of the most important areas of CX to acquire as a skill – it can help you increase sales while spending less money on advertising. It’s not an easy task and it compiles a multitude of strategies, but it’s definitely worth it in the long run.
Article No. 1870 | December 29, 2020
As 2020 comes to an end (yay) there’s no reason you can’t finish it off on a positive note by taking some steps to put in place an improved B2B customer experience plan across your business.
Article No. 1869 | December 28, 2020
Customers don’t care what they’re worth to you. They want value from you. That’s what keeps them coming back to you and referring you.
Article No. 1866 | December 21, 2020
When we assume our design is flawed, we advocate for the user and can begin taking actionable steps towards building an outstanding product a user will enjoy.
