Customer Experience

How could tech companies help people become less addicted with their products? And should they?

As we have new experiences and learn new things, we store away information for recall at a later date. Information is first stored in our short-term memory for easy access and is then consolidated and stored in our long-term memory. It is used to store our knowledge, compare new information with old information, and keep track of the order in which things happen. Because of this, when a new product is introduced on the market, if it is designed in such a way that allows people to relate it to the way we use another product, it has a greater chance of being accepted.

Women are quite literally breaking through the glass ceiling that once stood in their way and are standing alongside their male peers to deliver incredible results within the tech world.

It should be no surprise to any contemporary UX Designer that a flat, minimalist design trend has emerged over the past few years.

Great designers justify every decision they make along the way to getting to the final product. And learning to think like a designer doesn’t happen in a few weeks.

Algorithms are based on past behaviors—what you liked, what you purchased, what you clicked. Making predictions on past behaviors doesn’t take into account what is essentially human.

We need to improve on uncovering the true things that make people like movies. And we need to honor users’ expectations and provide a seamless, easy experience for them.

For an enterprise product to achieve the greatest success, companies should deliver an experience for users that meets the same standards evident in consumer products.

Whether developing software in the ecommerce, biotech, storage, or security industries, there are five philosophies that shape an approach to enterprise UX.

UX Magazine contributor John Boykin shares some thoughtful musings on user experience in the form of haikus.

An excerpt from the new O'Reilly book, Information Architecture, 4th Edition, explores how information architecture infuses products with meaning and a sense of place.