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Strategy

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Cautionary Tales of Dominance to Downfall.

Article by Nate Schloesser
The 7 Deadly Snares of Strategy
  • The article delves into seven critical strategic snares through real-world case studies, offering valuable lessons for businesses in navigating the complex landscape of modern business strategy.
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9 min read
Article by Sara Fortier
7 Steps to Better Customer Experience (CX)
  • The article emphasizes the significance of exceptional customer experience and its impact on business success, outlining seven crucial steps to improve customer experience, from understanding the customer journey to refining and iterating the process.
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7 min read

What started out as a joke became a personal observation of how creators and companies use dark patterns and explain it as a successful digital strategy. It seems that we are all alright with that and even applaud it. I think that needs to change.

Article by Robin Fransz
Has Digital Strategy Become A Synonym for Dark Pattern?
  • The article sheds light on the pervasive use of dark patterns in digital design and challenges the acceptance and applause they receive.
  • With personal anecdotes and insights, the author underscores the need for change, ethical considerations, and data-driven decision-making to prioritize user advocacy.
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4 min read

Embrace the digital revolution and unlock the potential of your workforce.

Article by Kamales Lardi
Digital Culture In Organizations Shaping Behavior
  • The article explains why companies that prioritize digital culture during transformation initiatives report:
    • sustained strong or breakthrough performance;
    • empowering employees;
    • attracting talent;
    • preparing leadership to manage digitally-savvy employees.
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5 min read

Learn how jamming provides huge benefits to innovation efforts.

Article by Rich Nadworny
Stop Sprinting and Start Jamming
  • Jamming when designing promotes experimentation and teamwork while sprinting can become misguided and unrealistic.
  • The author draws an analogy between the creative process of producing music and design and shows the number of benefits of jamming:
    • Jamming removes false expectations on the team to accomplish tasks within unrealistic deadlines.
    • Jamming promotes collaboration, curiosity, and experimentation.
    • Jamming allows people to have quiet time between jams to reflect and think by themselves; this gives rise to innovative ideas within the team.
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4 min read

Start using service design for organisational change.

Article by Jessica Sherratt
Stop Doing Digital Transformation
  • According to the author, there are many ways digital transformation can go wrong – ignoring the human layer, money and time disbalance, and using digitisation only.
  • The author believes that organizations should prioritize a more human-centered and experimental approach to change-making if they are to transition successfully.
  • The article covers the main concepts of successful digital transformation:
    • service design;
    • human-centered solutions;
    • lean approach.
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6 min read
Digital transformation

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