Conversational Design

Featured on Conversational Design

7 Principles of Conversational Design
Linus Ekenstam
Conversations are bound to psychology. Here are 7 principles for getting started with conversational desgin.
Tech Inclusion: How culture may enhance conversational AI technology
Louis Byrd
The lack of cultural competence in conversational AI is a direct correlation to the inherent bias within it’s development.
No More Random Acts of Bot-Building
Lance Christmann
To stay competitive, companies need to avoid random acts of technology and adopt a strategy for building an intelligent ecosystem of digital workers.
A New Twist on Two Old Morphisms
Lance Christmann
Skeuomorphism and anthropomorphism find new life in conversational design
Conversational Design — applying it to all types of interfaces.
Danny McCabe
As UX designers, we are largely ignoring one of the most fundamental ways that humans are taught to interact with the world: via conversation.
Designing Care Through Messaging
Samihah Azim
Integral to transforming the delivery of care are deep explorations, research, and prototyping.
Navigating Uncertainty
David Jenkins
In the current crisis, there is an enormous amount of people working from home, how does your interface react?
How can Federal decision-makers use Conversational AI to improve Customer Experience?
Jen Baird, Jonathan Alcabes
If Facebook can target ads based on your recent Google search history, shouldn’t the DMV be able to figure out that you’ve moved to a new address?
The future of Artificial Intelligence relies solely on empathy
Louis Byrd
The people developing AI are transforming how we think. Here's how empathy plays a role.
AI is Here, Time to Reimagine your Accessibility Strategy
UX Magazine Staff
When people with disabilities can’t access a website like others can, they naturally feel excluded. No one should feel irrelevant or isolated from technology.
How Humility Helps AI Work Better with Human Users
Nona Tepper
Because the outcome of an AI system is dependent on the information it’s trained on, ensuring a system presents a nuanced perspective can be tricky.
Why This UX Role Will Grow Fastest In 2020
UX Magazine Staff
“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”
The future of work will be far less frightening when there’s more women in AI
Valla Vakili
Imagine a world in which AI researchers, visionaries, venture capitalists, and startup founders are predominantly female.
A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms
UX Magazine Staff
There’s a ton of noise, promises and exaggerations flying around. Here's a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.
Automation and Applied AI
Emily Grace Adiseshiah
What’s next in the world of web design? Will websites and apps automatically redesign themselves in response to usage patterns?
The Anthropology & Future Of Chat-Bots & Conversational-Commerce
Elias Parker
Toby Shapshak, the South African speaker, strategist and editor of Stuff Magazine, did a TED talk called You Don’t Need An App For That.
Computer as Partner: A Synergistic Approach to Interaction Design
Rob Keefer, Lisa J Douglas
Human-computer interaction makes an effective partnership in which the outcome produced is greater than sum of the individual efforts.
Humans, AI and the User Interface of the Future
Nir Eyal
Pairing new technologies with human assistants will result in tremendous new products which promise to enhance our lives.
It’s historically unprecedented for any technology used by humans to be wielded through conversation. It’s now possible for humans to execute almost any function of software or machines through conversation.
 

Getting started in UX

Our contributors and staff recommend these articles on for developing an understanding of experience design and jumpstarting your career.

Hiring the Right Designer
How Much UX have You Put into Your UX Portfolio?
How Mature is Your Organization when it Comes to UX?
The UX Team Starting Lineup
Seven Things Your Boss Needs to Know About UX
Why UX Designers Need to Think like Architects
Five Customer Experience Lessons Coffee Taught Me
Four Things I Learned about UX at Universal Studios
The (Sometimes) Giddy Experience of Learning Design

View all Articles