Empathetic interactions? Or volume and scale? AI, in the form of bots and empathetic digital people, can deliver both.
An expert’s view on the massive strategic opportunities and potential challenges of leveraging conversational AI solutions
If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.
As we careen into the era of conversational AI and hyperautomation, closed systems create bad experiences that stifle innovation and opportunity