Empathy

Featured on Empathy

Article No. 1393 | February 18, 2015
Apply Empathy Within Your Organization
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In an excerpt from her new book, Practical Empathy, Indi Young explains how to make change on the inside.
Article No. 1338 | November 4, 2014
What is Empathy?
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A thoughtful examination of empathy in life and in the context of design reveals that empathy is not merely about receiving, but also about giving.
Article No. 999 | April 12, 2013
To Dwell Is To Garden
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Creating rewarding employee experiences requires in-depth research that digs up the roots of discontent.

Popular articles on Empathy

How to Use Persona Empathy Mapping
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A workshop activity that forges alignment on user needs, goals, and pain-points, Persona Empathy Mapping bridges the gap between personas and design concepts.
Customer Experience Is the Future of Design
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Adopting practices that elevate the customer experience will undoubtedly produce a return on investment and provide a steady foundation for your brand.
Empathy need not be limited to users. It can apply to our clients. It can apply to our co-workers. It can apply to the materials we use to design and make with.

Seung Chan Lim

What is Empathy?

Getting started in UX

Our contributors and staff recommend these articles on for developing an understanding of experience design and jumpstarting your career.

Hiring the Right Designer
How Much UX have You Put into Your UX Portfolio?
How Mature is Your Organization when it Comes to UX?
The UX Team Starting Lineup
Seven Things Your Boss Needs to Know About UX
Why UX Designers Need to Think like Architects
Five Customer Experience Lessons Coffee Taught Me
Four Things I Learned about UX at Universal Studios
The (Sometimes) Giddy Experience of Learning Design

Key Reading

What is Empathy?
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A thoughtful examination of empathy in life and in the context of design reveals that empathy is not merely about receiving, but also about giving.
What are Users Up to When they Have an Experience?
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A Cartesian preoccupation with a product's properties prevents seeing designs in context of a user's deeply personal world, à la Heidegger.
Embracing the UX Spectrum
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Empathy, creativity and systems thinking play crucial parts in the design of successful experiences and can also foster consensus within the UX community
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