Empathy

During my first week at Ironhack’s UX/UI Design Bootcamp, we jumped right into our first UX design project — Wicked Problems.

Personas are great for ‘humanizing’ users. However, you shouldn’t rely on them to define what larger demographic or affinity groups—especially diverse ones—might want.

There are so many identities, circumstances, and fluid behaviours that influence your users, on a moment-to-moment basis, and on a longer-term basis.

You don’t need to have a masters degree in counseling to be able to design like a therapist. Get people to tell stories and really listen.

A disability is a phenomenon reflecting the interaction between features of a person’s body and features of the society in which he or she lives.

A few methods that work well in the world of collaboration.

A vital part of doing any fixed scope or priced work is the proposal - here's some tips that might help.

Thoughts on explaining the role, "UX Designer."

Are you a designer? It might be the case that you are not sure what to call yourself, or that you have difficulty explaining to others just what you do.

The design process can bring social change.

As I sit and reflect on my 3.5 years at Uber, I feel grateful and amazed by how much I’ve learned and grown in this role.

What helped me finally feel more comfortable giving constructive feedback was the realization that everyone needs constructive feedback in order to grow!

Success is now measured by how we ease the human experience of the crisis, making human-centered approaches to problem solving all the more relevant.

When people with disabilities can’t access a website like others can, they naturally feel excluded. No one should feel irrelevant or isolated from technology.

Branding is dead? Hardly. It’s stronger than ever, but that doesn’t change the fact that a crummy interaction completely undermines even the most inspiring brand promise.