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Empathy

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Redefining Leadership Through Empathy

  • Behavioral Science, Customer Experience, Design, Empathy, Employee Experience, Employment and Hiring, Human factors, Technology, Usability, UX Education, UX Magazine

Indeed’s global head of UX operations uses this superpower to help others do their best work.

IDEAS IN BRIEF
Redefining Leadership Through Empathy
  • The author shares her story of how enbracing empathy instead of fighting against it helped her evolve into a stronger manager and leader.
  • The author unpacks the steps of how empathy helps shape Indeed’s operations strategy:
    • Understand where you’re at
    • Know where you’re going and how you get there
    • Invite more empathy in your work
    • Let empathy lead you
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10 min read
Redefining Leadership Through Empathy

To Keep a User, Sometimes You Have to Let Them Go

  • Accessibility, Behavioral Science, Customer Experience, Design, Design Theory, Empathy, Employee Experience, Psychology and Human Behavior, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine, UX World Changing Ideas
IDEAS IN BRIEF
To Keep a User, Sometimes You Have to Let Them Go
  • Assuming every problem is product-related drives a product-centric approach to fixing them but problems are more complex than simple fixes to content or features.
  • The author uncovers 2 ideas:
    • Not all cancels are created equal
    • Think: User-centered retention
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6 min read
To Keep a User, Sometimes You Have to Let Them Go

Compassion is a Strategy

  • Behavioral Science, Customer Experience, Design, Design Theory, Emotion, Empathy, Employee Experience, Human factors, Usability, UX Education, UX Magazine

Burned out leaders lead teams to burn out.

IDEAS IN BRIEF
Compassion is a Strategy
  • The author believes that compassion helps create teams and organizations that foster not just “human centered design” but organizations and structure that help people thrive rather than crushing them.
  • The author shares her own story and gives tips on how to become a more effective compassionate leader:
    • Let go of control and delegate intentionally
    • Caring for yourselves and your families
    • Let the news and the fullness of your experience into work
    • Cancel things
    • Work on your emotional distance
    • Place a higher value on your mental and physical health than on your work
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There Is No Transformation Without Integration

  • Behavioral Science, Customer Experience, Design, Design Theory, Emotion, Empathy, Neuroscience, Psychology and Human Behavior, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine, UX World Changing Ideas

*and accelerators, incubators, studios, leadership programs, etc.

IDEAS IN BRIEF
There Is No Transformation Without Integration
  • The article covers the whole process of integrating transformation
  • The author unpacks the following ideas:
    • The Journey Outward
    • Campbell’s Model of the hero’s journey
    • Moving from mythological adventure to practical deed
    • Integrating a transformative experience
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10 min read
There Is No Transformation Without Integration

Designers: Your self-insight is as bad as everyone else’s

  • Behavioral Science, Customer Experience, Design, Empathy, Usability, UX Education, UX Magazine

Designers understand people who they might impact, and create with others who they definitely impact, but still…in ways that might affect their work. Is it time to become self-aware? Read more in the article below.

IDEAS IN BRIEF
Designers: Your self-insight is as bad as everyone else’s
  • The article explores whether designers should or should not be as self-aware as they are about other people in their work.
  • The author gives examples of what self-awareness looks like and why designers need to start analyzing themselves before they start analyzing users.
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Design for the Blind

  • Accessibility, Customer Experience, Design, Empathy, Human factors, Technology, Technology for the Common Good, Usability, UX Education, UX Magazine

Tips on how to design for the blind.

IDEAS IN BRIEF
Design for the Blind

The author explains how to design for people using Assistive Technologies and offers 5 tips.

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4 min read
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