Empathy

Featured on Empathy

In this article, we will review why it’s so important, key human factor design principles, and methods to evaluate how well you’ve considered human factors in your design

5 Cognitive Psychology Theories that Contribute to the Quality of UX Design

Dorian Martin

We will discuss 5 cognitive psychology theories that can contribute to UX design quality and help you create the experience you want your customers to have.

5 ways to improve your B2B customer experience

David Gear

There’s your chance to finish this year off on a positive note by taking some steps to put in place an improved B2B customer experience plan across your business.

Keeping the Voice of the Customer Front and Center

Leticia Cervantes

To achieve a profitable and growing business, you need happy customers. However, all too often, the voice of the customer gets lost in the process.

Why The Best Measure Of Customer Value Is The Value You Provide To Your Customers

Mike Wittenstein

Customers don’t care what they’re worth to you. They want value from you. That’s what keeps them coming back to you and referring you.

How to Err on the Side of the User

Edward Beebe-Tron

When we assume our design is flawed, we advocate for the user and can begin taking actionable steps towards building an outstanding product a user will enjoy.

Designing for community during a global pandemic

Adriana Valdez Young

The studio was not just about community design but was also about becoming a community of support to each other during this challenging time.

The Invasive Work-from-Home Employee Experience

Josh Tyson | UX Magazine

Microsoft 365’s new workplace analytics join a handful of invasive surveillance apps, trading trust for a potential boost in productivity

6 Ways to Design Value into Your Membership Model

Alice Kogan, Simon Heather

The promise of recurring revenue sustained customer loyalty drives companies across industries to adopt a subscription-based “membership” business model.

Empathy In Artificial Intelligence: An Important Transition Of Human Evolution

Priya Dialani

Human advancement has been driven by the improvement of tools, machines and innovation that enlarge our regular abilities.

A Case of Accidental Anthropomorphism

Josh Tyson | UX Magazine

Wherein a broken coffee grinder provides lessons in empathy.

What Teenagers Expect from Your Chatbot

Kristina Arezina

There are 1.2 Billion teenagers in the world! And this generation of teenagers grew up in a time when technology had already become mainstream.

Why I hate the U-word

Allie Jehle

Labelling humans as something as simple as a “user” reduces human beings with complex thoughts, behaviours and actions to single heads interacting with a product.

How real-life experiences can be transformed in the digital world

Gabriel Thomsen

Some people like to take cooking lessons, others like to go hiking. But many of these things can only be experienced physically, by being there… or can they?

Airlines and Covid19: How User Centered Design Can Help

Tyler Roberts

As the dust settles on aviation travel, and attitudes toward it are reevaluated, airlines would do well to follow principles focused on the customer experience.

Emotional Landing Pages: We Must Feel to Buy

Tatiana Gutierrez

Find the exact words to use on your competitor’s website

Jr Designer’s Pandemic Era Job Hunt Survival Guide

Joel Lipton

A collection of actionable advice for the job hunting Jr Designer

Think Long And Hard Before Creating Pandemic Qualified Leads

Perry Evans

The cynic in me wants to flag businesses as pushing free-product-offers (to businesses in crisis), that are really self-serving acts of PR or product trial.

What Tools does 15 Years in the Theater give to a UX Designer?

Toby Trachtman

From storytelling to empathy to understanding human nature, the world of UX shares many traits with the world of theater.

User: going beyond the four-letter word

Nikita Chandawale

We have gained empathy well, but it’s time to start applying it to meet human needs and desires.

6 Ways UX Researchers can be Advocates for Humans

Michelle Nguyen

In order for UX to be truly human-centric, we shouldn’t just interact with humans in the process. We really need to actively be advocates for them.

The secrets of collaboration

Vicky Gao

A few methods that work well in the world of collaboration.

Your Design is Great, But Who Am I Talking to?

Toby Trachtman

Conversational Design has become the industry standard for VUI. By crafting “Product Personas”, we can create a unified and engaging voice for our product.

Why you Need to Diversify your Design Team

Omri Nir

Having diversity on your team means a wide array of perspectives and experiences which lead to greater levels of empathy and understanding of a larger audience.

How to be a better designer by understanding human perception

Westley Knight

If we want to design things that are easy to understand as well as easy to use, we should have an understanding of how we perceive and organize the world around us.

Immigration: A Wicked Problem

Delawit Assefa

During my first week at Ironhack’s UX/UI Design Bootcamp, we jumped right into our first UX design project — Wicked Problems.

Design like a Therapist

Jeremy Hamann

You don’t need to have a masters degree in counseling to be able to design like a therapist. Get people to tell stories and really listen.

To My Loved Ones: This Is What I Do — I attempt to describe my design/UX life to non-design/UX people.

Sarah Dzida

Thoughts on explaining the role, "UX Designer."

Understanding users by going beyond personas, demographics, and affinity groups

Kate Matesic

Personas are great for ‘humanizing’ users. However, you shouldn’t rely on them to define what larger demographic or affinity groups—especially diverse ones—might want.

Accessibility and inclusion in UX for Product Managers

Karthikeyan Malaisamy

A disability is a phenomenon reflecting the interaction between features of a person’s body and features of the society in which he or she lives.

Intersectionality: a critical piece of your service and product strategy

Lee Dale, Kate Matesic

There are so many identities, circumstances, and fluid behaviours that influence your users, on a moment-to-moment basis, and on a longer-term basis.

Presenting Design Work with Intentionality

Charlie Deets

In order to communicate effectively, you need to consider how your ideas are received.

Empathy need not be limited to users. It can apply to our clients. It can apply to our co-workers. It can apply to the materials we use to design and make with.

Seung Chan Lim

What is Empathy?

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Empathy

Featured on Empathy

Seung Chan Lim

Getting started in UX