Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about conversational AI, envisioned the moment we’re in with ChatGPT, generative AI and the AI revolution. Join weekly as they continue their discussion with leading thinkers and doers.
AI researcher, author, and VP and Fellow at Google Research, Blaise Agüera y Arcas has contributed to research papers cited more than 20,000 times, including a seminal LaMDA paper from 2022. Blaise joins Robb and Josh for a philosophical exploration of identity, collective intelligence, and more.
Despite the complexity and sensitivity innate to financial institutions, Morgan Stanley was able to partner with Open AI to create AI @ Morgan Stanley Assistant. Chief Analytics and Data Officer Jeff McMillan describes it as the most advanced personal assistant in the financial sector and talks about the design process.
Massive amounts of system change are necessary to put AI to work in ways that elevate humanity, and Robb and Josh welcome author and experience designer Sheryl Cababa for a deep discussion of the road ahead.
In a moment when unprecedented amounts of money are flowing toward projects involving AI, Robb and Josh welcome Jake Saper for a lively exploration of the VC mindset. This conversation explores many different ways these technologies are impacting investor thinking as software becomes cheaper and easier to create.
Robb and Josh welcome Brad Stulberg for a conversation about how humans can best respond to massive changes AI is thrusting upon us. As the bestselling author of Master of Change, Stulberg has explored the cycle of order, disorder, and reorder, and he shares the principles for developing a rugged flexibility.
Robb and Josh welcome Ben Goertzel for a deep exploration of the narrow AIs we are quickly growing accustomed to and our fraught transition to artificial general intelligence, or singularity – both terms he’s credited with popularizing. Topics in this episode include balancing near-term design concerns—like anthropomorphization—against some more consequential issues, and a whole lot more.
Robb and Josh welcome David Bingham for an exploration of design and conversational AI, from our homes, to our workplaces, to industrial settings. David is a senior experience design executive who’s held positions at GE and Workday and is currently Director of User Experience at Schneider Electric.
Robb and Josh welcome AI industry veteran Yoav Shoham for a thoughtful examination of the inner-workings of AI. As Google’s former Principal Scientist, and a Stanford University Professor for 30 years, and the co-founder of AI21 labs, Yoav has a rich history of working with these technologies and thinking through some of their more profound applications. This thoughtful discussion examines just how much the ways we live and work might begin to change as we become further intertwined with AI.
Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI. As a sought-after keynote speaker and the bestselling author of numerous books, Shep has a deep understanding of what companies are up against when it comes to creating truly dynamic experiences.
Robb and Josh welcome food futurist Mike Lee for a sprawling and fascinating exploration of the surprisingly similar worlds of food safety and technology regulation. As the founder of The Future Market, a consultancy in food innovation and strategy, Mike’s investigations into the food industry led to hands-on work with generative AI.
Robb and Josh welcome Cassie Kozyrkov, CEO of Data Scientific, for a conversation about the limitations of data and the need to put a face on technology. As the former Chief Decision Scientist at Google, Cassie helps shape the technology all around us.
Robb and Josh welcome renowned publisher and information architect Lou Rosenfeld for a conversation that gets into the roots of experience design while exploring the full bloom of generative AI. Running Rosenfeld Media for nearly two decades has given Lou incredible insights into the publishing world as well as UX.
Robb and Josh welcome Jenna Fizel (Senior Director, Emerging Technology) and Danny DeRuntz (Executive Design Director) of IDEO for a practical exploration of building conversational experiences focusing on their creation, Lotbot. The conversation branches out into the many facets of digital twinsr, and the blurring edges between bots and brands.
Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner’s Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.
Robb and Josh jump into a philosophical but ultimately pragmatic discussion of conversational AI with Tim Wood, Principal Designer for AI and AI Platforms at Amazon Web Services. A veteran designer well-steeped in the waves of technology that have shaped our modern world, Tim shares ideas surrounding anthropology, anthropomorphism, systemic change.
Robb and Josh welcome digital transformation expert and bestselling author Charlene Li for a conversation about the trajectory technology has taken over the last 20 years and how decision makers need to reframe their expectations and goals as generative AI contiinues to transform the marketplace.
Robb and Josh engage in a vigorous conversation with Emmy-winning investigative travel journalist Peter Greenberg. Uncover his eye-opening reporting on the travel and hospitality industry, exposing broken experiences and deceitful practices. Discover how AI technologies hold the potential for sweeping improvements, but also the challenges of implementing systemic changes.
Robb and Josh have a philosophical conversation about art, creativity, and perception with Laura Herman, researcher at the University of Oxford’s Oxford Internet Institute. Explore the transformative impact of generative AI on the concept of artistry and the artistic process. From synesthesia to UX research, delve into the profound implications of technology’s integration into our daily lives.
Creator of Siri, Bixby and Change.org
CEO of Data Scientific, ex-Chief Decision Scientist at Google
World-renowned scientist and recipient of the National Medal of Science
Marketing guru & bestselling author, Purple Cow, Poke The Box
Chief Analytics and Data Officer at Morgan Stanley
Legendary researcher, professor, and author
Founder of SingularityNET, leader of OpenCog Foundation
Creator of TED talks and the author of over 90 books
Chief Scientist at MosaicML
Google’s Director of User Experience Core ML
Senior Director, Emerging Technology at IDEO
Founder and CEO, O'Reilly Media
Gartner analyst, co-Author of "When Machines Become Customers"
Co-Founder of A21Labs
Bestselling author, "Master of Change"
Principal Designer, AI Platforms at AWS
Senior Research Lead at Adobe and a researcher at the Oxford Internet Institute
Executive Design Director at IDEO
General Partner at Emergence Capital
Chief Scientific Officer of Thorne HealthTech
Neo4j's Chief Scientist
CBS News Travel Editor
Digital Transformation and Disruptive Leadership Expert
Executive Design Director at IDEO
Publisher and Information Architect
Founder of The Future Market
Bestselling author and CX expert
Director of User Experience at Schneider Electric
Associate Professor at University of Oxford
Author of Closing the Loop: Systems Thinking for Designers
Principle at Deloitte Consulting LLP's Human Capital practice
Celebrated UX pioneer & author, “The Elements of User Experience”
Chief Design Officer for icon incar
MIT, H.N. Slater Professor Aeronautics & Astronautics
Exec. Dir. MIT Industrial Performance Center
Futurist and Author
Conversation designer, co-author of "Conversations with Things"
Josh Tyson is a contributing editor to UX Magazine and co-author of the Wall Street Journal bestselling business book, Age of Invisible Machines. He's a contributor to The New York Times, Chicago Reader, Thrasher and held leading roles at UX Magazine, TEDx and OneReach.ai.
Robb Wilson has for the past two decades applied his deep understanding of user-centric design to making AI more accessible. He authored the first bestselling book on conversational AI, Age of Invisible Machines, and is currently CEO and co-founder of the critically acclaimed conversational AI platform, OneReach.ai.
UX Magazine produces the most popular podcast about conversational AIListen to Invisible Machines