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AI as a Research Participant: Tips, Tools, and Techniques 

Article by Marina Zhukova
6 min read
  • Artificial Intelligence, Behavioral Science, Contextual User Studies, Defining AI, Direct Observation Research, Emotion, Human factors, Interviews, New and Emerging Technologies
IDEAS IN BRIEF
AI as a Research Participant: Tips, Tools, and Techniques 
  • The article discusses the research into how emojis influence online communication, conducted using GPT-3.5 Turbo, and highlights the findings and challenges in incorporating AI into studies.
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The 7 Deadly Snares of Strategy

Article by Nate Schloesser
9 min read
  • Business UX Leaders, Direct Observation Research, Internal Company Dynamics, Strategy
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The 7 Deadly Snares of Strategy
  • The article delves into seven critical strategic snares through real-world case studies, offering valuable lessons for businesses in navigating the complex landscape of modern business strategy.
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Why Championing Product Design Consultants When I’m the One in Charge of Design?

Article by Ignacio Parietti
4 min read
  • Business UX Leaders, Employee Experience, Employment and Hiring, Human factors, Product design, Project Management
IDEAS IN BRIEF
Why Championing Product Design Consultants When I’m the One in Charge of Design?
  • The article discusses the strategic advantages of championing product design consultants in the ever-evolving field of user experience design highlighting the benefits of external expertise.
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The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards

4.29 average rating

The potential of conversational AI has still to be fully embraced. Nevertheless, it’s already possible to foresee some of the strategic opportunities of its large-scale deployment. In this article, Jordan Ratner gives an insightful perspective on the transformative power that conversational AI has and how it’s going to shape the future of organizations.
 
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The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
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13 min read

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

4.29 average rating

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

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11 min read

How to NOT Be a Bad Design Manager

  • Design, Employee Experience, Project Management, Team Dynamics

A Masterclass in What to Do (and not to do).

Article by Nate Schloesser
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How to NOT Be a Bad Design Manager
  • The article explores the nuances of effective design management by drawing on the experiences and insights of the author.
  • The author provides practical tips and lessons learned from past mistakes to guide design managers in fostering a culture of growth, innovation, and support within their teams.
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11 min read

Fatigue and the Designer

  • Behavioral Science, Employee Experience, Employment and Hiring, Human factors, Requirements and Specifications

How I combat my job insecurities through storytelling and collaboration.

Article by Chris Kernaghan
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Fatigue and the Designer
  • The article explores the issue of burnout and fatigue among UX designers and suggests strategies, including effective storytelling and self-care, to combat these challenges and create a more positive work environment.
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5 min read

5 Surprising Jobs That Won’t Get Eliminated By AI

  • Artificial Intelligence, Defining AI, Employee Experience, Employment and Hiring, Human factors, Personal and Professional Development

People who find ways to combine their knowledge and experience with AI-enabled tools will always have work waiting for them.

Article by Robb Wilson
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5 Surprising Jobs That Won’t Get Eliminated By AI
  • The article explores how AI is transforming the job landscape but highlights five types of jobs that won’t be eliminated by AI, emphasizing the importance of human interaction, contextual understanding, and creativity in these roles.
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9 min read
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