The potential of conversational AI has still to be fully embraced. Nevertheless, it’s already possible to foresee some of the strategic opportunities of its large-scale deployment. In this article, Jordan Ratner gives an insightful perspective on the transformative power that conversational AI has and how it’s going to shape the future of organizations.
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
Open AI Dev Day: Great Technology, Light on UX and Business Value
The article provides constructive feedback on OpenAI’s Dev Day, emphasizing opportunities for improvement in brand alignment, platform adaptability, and practical business use cases, while recognizing the exciting potential of conversational AI.
The article discusses the results of a survey conducted by the Design Leadership Community in Stockholm, revealing that many designers still primarily focus on visual creation rather than extensive user interaction in their day-to-day work.