Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Article by Robert Stribley
9 min read
Designing for Privacy in an Increasingly Public World
  • The article delves into the rising importance of addressing privacy concerns in user experience design, offering insights and best practices for designers and emphasizing the role of client cooperation in safeguarding user privacy.
Share:Designing for Privacy in an Increasingly Public World
Article by Josh Tyson
7 min read
Everything I Really Needed to Know About Technology I Learned on a Skateboard
  • The article explores parallels between skateboarding and technology, highlighting lessons learned from embracing motion, failure, and inclusivity in navigating the dynamic landscape of AI and innovation.
Share:Everything I Really Needed to Know About Technology I Learned on a Skateboard

Conversational ai is changing the nature of every job at every company starting yesterday.

 
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
Share:The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
13 min read

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

Share:A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms
11 min read
Article by Josh Tyson
Meet the Intelligent Digital Worker, Your New AI Teammate
  • The article introduces the concept of Intelligent Digital Workers (IDWs), advanced bots designed to assist humans in various workplace functions, emphasizing their role in augmenting human capabilities and enhancing organizational efficiency.
Share:Meet the Intelligent Digital Worker, Your New AI Teammate
3 min read

Repetitiveness, complicated setups, and lack of personalization deter users.

Article by Marlynn Wei
​6 Ways to Improve Psychological AI Apps and Chatbots
  • Personalized feedback, high-quality dynamic conversations, and a streamlined setup improve user engagement.
  • People dislike an overly scripted and repetitive AI chatbot that bottlenecks access to other features.
  • Tracking is a feature that engages users and develops an “observer mind,” enhancing awareness and change.
  • New research shows that users are less engaged in AI apps and chatbots that are repetitive, lack personalized advice, and have long or glitchy setup processes.
Share:​6 Ways to Improve Psychological AI Apps and Chatbots
3 min read

Did you know UX Magazine hosts the most popular podcast about conversational AI?

Listen to Invisible Machines

This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and