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Hey Siri: call an ambulance

Article by Michalina Bidzinska
8 min read
  • Design, The rise of design
IDEAS IN BRIEF
Hey Siri: call an ambulance
  • The article delves into the limitations of current voice assistants, emphasizing Siri’s language constraints in emergencies.
  • The author advocates for a paradigm shift towards health-centered design, urging designers to prioritize features that can save lives, particularly for the increasing number of seniors living alone.

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The Tyranny of Consistency

Article by Robert Stribley
5 min read
  • Conversational Design, Design, Design Theory, Information Design and Architecture, Interface and Navigation Design, Usability, UX Education, UX Magazine, Visual Design
IDEAS IN BRIEF
The Tyranny of Consistency

The article critically examines the role of consistency in design. It argues for a nuanced approach that prioritizes clarity and user experience over strict adherence to consistency norms.

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The Power of Roleplay: Designing Gen AI Products that Pass the Gen Z Vibe Check

Article by Keren Ruth Wong
4 min read
  • Artificial Intelligence, Direct Observation Research, Research Methods and Techniques, The Evolution of Research
IDEAS IN BRIEF
The Power of Roleplay: Designing Gen AI Products that Pass the Gen Z Vibe Check
  • The article explores IDEO Play Lab’s innovative approach to understanding Gen Z’s perspectives on AI through roleplaying, shedding light on the emotional nuances and experiential aspects of AI design.
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The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards

4.29 average rating

The potential of conversational AI has still to be fully embraced. Nevertheless, it’s already possible to foresee some of the strategic opportunities of its large-scale deployment. In this article, Jordan Ratner gives an insightful perspective on the transformative power that conversational AI has and how it’s going to shape the future of organizations.
 
IDEAS IN BRIEF
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
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13 min read

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

4.29 average rating

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

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11 min read

5 Unintelligent AI Strategies to Ditch Immediately

  • Artificial Intelligence, Defining AI, Personas

This AiThority Guest post is co-authored by OneReach.ai‘s Director of Creative Content Josh Tyson.

Article by Robb Wilson
IDEAS IN BRIEF
5 Unintelligent AI Strategies to Ditch Immediately
  • The article dissects common but counterproductive AI strategies, urging businesses to navigate the AI landscape strategically for sustained relevance and success.
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4 min read

Open AI Dev Day: Great Technology, Light on UX and Business Value

  • Artificial Intelligence, Automotive, Technology, Technology for the Common Good, UX Business News
Article by Rich Weborg
IDEAS IN BRIEF
Open AI Dev Day: Great Technology, Light on UX and Business Value
  • The article provides constructive feedback on OpenAI’s Dev Day, emphasizing opportunities for improvement in brand alignment, platform adaptability, and practical business use cases, while recognizing the exciting potential of conversational AI.
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5 min read

What do designers do? Survey results from Sweden.

  • Contextual User Studies, Design, Design Theory, Interaction Design, The rise of design
Article by Rich Nadworny
IDEAS IN BRIEF
What do designers do? Survey results from Sweden.
  • The article discusses the results of a survey conducted by the Design Leadership Community in Stockholm, revealing that many designers still primarily focus on visual creation rather than extensive user interaction in their day-to-day work.
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6 min read
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