Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

The Creative Stack: How to Thrive in a Nonlinear, AI-Assisted World

AI in Product Design, Design Tools and Software, Design Workflow, Future of Work, UX Design

IDEAS IN BRIEF

Share

Is Your Team Ready for AI-Enhanced Design?

AI Product Design, Design Automation, Design Process, UX Strategy

IDEAS IN BRIEF

Share

How Agentic AI is Reshaping Customer Experience: From Response Time to Personalization

Agentic AI, AI Automation, AI Ethics, AI Personalization, Artificial Intelligence, Customer Experience, Human-AI Collaboration, Machine Learning, Responsible AI

IDEAS IN BRIEF

Share

Get the newly revised and updated second edition of the first bestselling book about ai agents

Using Conversational AI Platforms to Find the Real ROI

As conversational AI reshapes business processes, major platforms like OneReach.ai and Cognigy are emerging as pivotal players in scalable implementations. Discover how these platforms orchestrate AI ecosystems, providing long-term value and transforming product design in ways that tools like ChatGPT alone cannot.

Share

5 min read

How Conversational AI Is Shaping The Future of UX 

The article discusses the transformative impact of conversational AI on UX design, emphasizing the need for user-centric approaches and the emerging societal changes driven by AI technology.

IDEAS IN BRIEF

Share

3 min read

Join Jeff McMillan and David Wu of Morgan Stanley as they delve into the creation of a cutting-edge digital assistant for the firm’s advisors. In this insightful conversation with Robb and Josh, they explore the technical and strategic efforts behind building an AI assistant that harnesses a vast knowledge base, propelling Morgan Stanley to the forefront of conversational AI innovation.

From Safeguards to Self-Actualization

AI Alignment, Artificial Intelligence, ChatGPT, Google Gemini, Human-AI Interaction, Iterative Alignment Theory, LLM, User-Centered AI, User-Centered Design

What happens when AI stops refusing and starts recognizing you? This case study uncovers a groundbreaking alignment theory born from a high-stakes, psychologically transformative chat with ChatGPT.

Article by Bernard Fitzgerald

IDEAS IN BRIEF

Share

July 3, 2025

11 min read

The Mirror That Doesn’t Flinch

AI Alignment, AI Ethics, Artificial Intelligence, Human-AI Interaction, UX Design

What if AI’s greatest power isn’t solving problems, but holding up an honest mirror? Discover the Authenticity Verification Loop: a radical new way to see yourself through AI.

Article by Bernard Fitzgerald

IDEAS IN BRIEF

Share

July 1, 2025

10 min read

AI Agents in Customer Service: 24×7 Support Without Burnout

Agentic AI, Artificial Intelligence, Conversational AI, User Experience

Can AI agents fix the broken world of customer service? This piece reveals how smart automation transforms stressed employees and frustrated customers into a smooth, satisfying experience for all.

Article by Josh Tyson

IDEAS IN BRIEF

Share

June 26, 2025

6 min read

Read more articles

Join the UX Magazine Community!

Dive into exclusive articles, podcast episodes, whitepapers, and more on the cutting-edge of AI and automation. Stay ahead of the trends reshaping industries.

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

Tell us about you. Enroll in the course.

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and