AI Agents and Intelligent Digital Workers
AI agents, or Intelligent Digital Workers (IDWs), can automate tasks across various channels, communicating with one another, sharing data, and swarming around complex tasks.
Most of the software in the world runs on explicit if-this-then-that instructions. IDWs are a different approach to software, running on objectives rather than explicit instructions. For example, tell an IDW to book a meeting with two other people in your org and it can coordinate schedules around that objective.
In a teeming ecosystem, IDWs are completing objectives or passing them to other IDWs with the requisite skills. IDWs are also in regular contact with people via human-in-the-loop. While AI agents are often presented as complete solutions, they are essentially a technique for orchestrating large language models along with other technologies to complete meaningful.
