Employee Experience
Conversational AI provides many unique opportunities to improve the experiences people have while working.
In the “Age of Invisible Machines” book, Robb and Josh advise organizations to begin their journey toward hyperautomation internally. By building consensus around conversational AI and how it will be used to improve the experiences employees have while working, organizations can create fertile ground for team-led automations that make a real impact.
These technologies can allow people to design automations of the tedious tasks they understand better than anyone else. This strategy also allows organizations to tune their strategy privately before releasing automations for customers.
