Knowledge Management
Knowledge management presents most organizations with an uphill battle: classifying and contextualizing the untold amounts of data collected across years or even decades.
The technologies surrounding conversational AI present new opportunities to mine unstructured data and give it relevance, but the work is far more sophisticated than simply feeding documents to large language models (LLMs). Modern knowledge management involves creating context surrounding data and educating teams on how to effectively curate and refresh content.
NASA’s former Chief Knowledge Officer Roger Forsgren describes this lean knowledge management as “filtering the enormous amount of internal ‘information’ into ‘critical knowledge’… utilizing a myriad of resources to get this critical knowledge to the people who need it most.” These episodes also explore related technologies like large language models (LLMs) and relational databases.
