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Julie Shah and Ben Armstrong

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Robb and Josh welcome special guests Julie Shah and Ben Armstrong, authors of the recent HBR article “A Smarter Strategy for Using Robots.” Ben Armstrong is the executive director and a research scientist at MIT’s Industrial Performance Center. Julie Shah is the H.N. Slater Professor of Aeronautics and Astronautics at MIT. Together, they co-lead the Work of the Future initiative. Their discussion covers the parallels and overlaps between the design and implementations of invisible machines and tangible ones.

Join OneReach.ai CEO and co-founder Robb Wilson and UXM contributing editor Josh Tyson each week as they explore the realms of conversational AI and hyperautomation. Subscribe to UX Magazine wherever you listen to podcasts. You can also watch episodes on the Invisible Machines YouTube channel.


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