How companies can get serious about customer experience
Shep Hyken
CX Expert and Multi-Bestselling Author, including “The Amazement Revolution” and “The Convenience Revolution”
Get this Episode:
Season 2 Episode 14
Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI will take in moving it forward. As a sought-after keynote speaker and the bestselling author of numerous books, including “Be Amazing or Go Home,” Shep has a deep understanding of what companies are up against when it comes to creating truly dynamic experiences. This lively discussion explores those constraints as well as the massive possibilities new technologies have unlocked.
About the guest
Shep Hyken is a globally recognized keynote speaker and leading authority in the realms of Customer Service and Customer Experience. With a distinguished career spanning decades, Shep has partnered with renowned brands like Disney and FedEx, helping them enhance their customer service. His expertise extends from transforming subpar customer experiences within small and mid-sized organizations to further elevating the service standards of industry giants.
Read more about the Guest
