Shep Hyken is a globally recognized keynote speaker and leading authority in the realms of Customer Service and Customer Experience. With a distinguished career spanning decades, Shep has partnered with renowned brands like Disney and FedEx, helping them enhance their customer service. His expertise extends from transforming subpar customer experiences within small and mid-sized organizations to further elevating the service standards of industry giants.
Shep’s impactful presentations have earned him accolades, including induction into the National Speakers Association Hall of Fame for his outstanding contributions to the professional speaking industry. His extensive research and experience are documented in numerous legendary books, read by millions, and featured in hundreds of publications. As an unwavering advocate for customer-centric cultures, Shep remains dedicated to the paramount challenge faced by all organizations: ensuring customers keep coming back for more.