Hospitality redefined by conversational AI in action
Anna Yankovska
Team Lead at HUMANS, Coffee in Tech, the AI-powered coffee shop
Helen Peklo
Operations Manager at OneReach.ai
Get this Episode:
Season 1 Episode 12
Robb and Josh welcome Anna Yankovska and Helen Peklo, who helped bring an idea Robb had about companies and their surrounding communities to life. HUMANS, Coffee in Tech is a cafe on the first floor of OneReach.ai headquarters in Kyiv, Ukraine. Team members get their daily caffeine fix here, but it’s also open to the broader community, and has become a dependable bright spot in people’s lives on the front lines of an ongoing war. HUMANS is unique in that there is no hierarchy among the baristas. Managerial duties and other tedious tasks are handled by Hugh, an intelligent digital worker created using the OneReach.ai platform. This is an exciting episode that explores the litany of ways a modest coffee shop is pushing the boundaries of technology and organizational structures.
About the guests
Anna Yankovska
Anna Yankovska holds a master’s degree in hospitality and boasts extensive experience in the industry, having held managerial positions in hotels and restaurants. Over time, her interest shifted towards leveraging innovation and technology, particularly AI, to streamline team collaboration and alleviate the burden of routine tasks contributing to high turnover rates in hospitality teams.
Helen Peklo
Helen has over a decade of experience in human resources and recruitment. She currently serves as an Operations Manager at OneReach.ai in Berkeley, California. Prior to this role, she managed operations at the OneReach office in Kyiv, Ukraine, overseeing HR functions and ensuring effective talent management for over five years. Helen holds a Master’s degree in Psychology, which underpins her strategic approach to human resources and recruitment.
