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Amidst All The AI Hype, Remember The Human Touch

Article by Chris Kernaghan
4 min read
  • Artificial Intelligence, Design, The rise of design, Things UX People Like, UX Education, UX Magazine, UX World Changing Ideas
IDEAS IN BRIEF
Amidst All The AI Hype, Remember The Human Touch
  • The article emphasizes the importance of maintaining human connection and empathy in an AI-driven world.
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Digital Culture In Organizations Shaping Behavior

Article by Kamales Lardi
5 min read
  • Employee Experience, Enterprise Products, Project Management, Strategy, Team Dynamics, Technology
IDEAS IN BRIEF
Digital Culture In Organizations Shaping Behavior
  • The article explains why companies that prioritize digital culture during transformation initiatives report:
    • sustained strong or breakthrough performance;
    • empowering employees;
    • attracting talent;
    • preparing leadership to manage digitally-savvy employees.
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We Live In Precedented Times

Article by Rich Nadworny
4 min read
  • Technology, UX Education, UX Magazine, UX World Changing Ideas
IDEAS IN BRIEF
We Live In Precedented Times
  • The author challenges the idea that the current pace of change is unprecedented by comparing it to historical periods of transformation.
  • The author suggests focusing on present challenges and appreciating past advancements, rather than fixating on the concept of unprecedented times.
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The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards

4.29 average rating

The potential of conversational AI has still to be fully embraced. Nevertheless, it’s already possible to foresee some of the strategic opportunities of its large-scale deployment. In this article, Jordan Ratner gives an insightful perspective on the transformative power that conversational AI has and how it’s going to shape the future of organizations.
 
IDEAS IN BRIEF
The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
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13 min read

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

4.29 average rating

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

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11 min read

What I Learned as a Product Designer at Apple

  • Apple, Consumer products, Conversational Design, Design, Mobile Technology, Product design, The rise of design
Article by Andrea Pacheco
IDEAS IN BRIEF
What I Learned as a Product Designer at Apple
  • In this article, the author reflects on their experience as a product designer at Apple and shares valuable lessons they learned in areas such as effective communication, storytelling, trusting instincts, and embracing simplicity, among others.
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8 min read

Four Critical Ways GPT-4 is Impacting Enterprise AI Adoption 

OpenAI’s powerful large language model has accelerated the path toward AI integration and changed the parameters for getting there.

Article by Robb Wilson
IDEAS IN BRIEF
Four Critical Ways GPT-4 is Impacting Enterprise AI Adoption 
  • GPT-4 simplifies language model training by enabling conversational training, making traditional natural language understanding approaches obsolete and revolutionizing knowledge management.
  • GPT-4’s low-shot training capabilities pave the way for democratizing AI, eliminating the need for specialized training teams and linguists.
  • The combination of GPT-4 with no-code/low-code development tools empowers enterprises to leverage generative AI for automation and improved customer and employee interactions while accelerating the creation of intelligent digital workers.
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4 min read
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