Recent Articles

Article No. 1710 | January 16, 2020

Branding is Dead, CX is King
by Micah Bowers
Branding is dead? Hardly. It’s stronger than ever, but that doesn’t change the fact that a crummy interaction completely undermines even the most inspiring brand promise.
Article No. 1709 | January 14, 2020

How can Federal decision-makers use Conversational AI to improve Customer Experience?
by Jen Baird, Jonathan Alcabes
If Facebook can target ads based on your recent Google search history, shouldn’t the DMV be able to figure out that you’ve moved to a new address?
Article No. 1708 | January 9, 2020

Ada Lovelace: a mathematician, a computer scientist and a visionary
by James Essinger
We remember one of the most important women in science history, and celebrate the life and work of Ada Lovelace, the first computer scientist.
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Article No. 1706 | December 31, 2019

Why This UX Role Will Grow Fastest In 2020
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“The rise in hiring conversational designers seems to be happening at a much faster clip than when companies started hiring internal UXers 10 years ago”
Article No. 1705 | December 11, 2019

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms
by
There’s a ton of noise, promises and exaggerations flying around. Here's a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.
Article No. 1700 | November 26, 2019

The future of work will be far less frightening when there’s more women in AI
by Valla Vakili
Imagine a world in which AI researchers, visionaries, venture capitalists, and startup founders are predominantly female.
Article No. 1704 | November 15, 2019

5 Key Ways Telcos Can Improve Customer Experience With Conversational AI
by Henry Vaage Iversen
While the telco industry faces many challenges, conversational AI can help alleviate some of these challenges.
The Toy Awakens: The UX of Sphero, Star Wars and BB-8
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Designing Big Data for Humans (with a Little Help from Hollywood)
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POP UX! LEGO Teaches us About the Power of Near-Perfect User Experience
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More POP UX >>

Browse Topics

Accessibility
Tobii EyeMobile Takes Eye Tracking Technology to New Heights
ONE Robot: Designed by the autistic community for autistic users
Designing for Everyone
Artificial Intelligence
The future of work will be far less frightening when there’s more women in AI
Designing Agentive Technology: AI That Works for People
Automation and Applied AI
Conversational Applications
Why This UX Role Will Grow Fastest In 2020
A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms
Creating a Chatbot: A UX Designer’s Firsthand Experience
Data visualization
Poetry in Motion
Jesse James Garrett and Ken Jennings Talk Maps and Design
The Psychology Behind Information Dashboards
Emotion
Provocation Can Lead to Emotional Design
Designing with Emotion Means Being Brave
Stop Sprinkling Emotion, Start Creating Magic and Meaning
Empathy
Apply Empathy Within Your Organization
What is Empathy?
To Dwell Is To Garden
Personas
Revisiting Proto-Personas for Executive Alignment
Persona Grata
Personas: The Foundation of a Great User Experience
Storytelling
The Flâneur Approach to User Experience Design
Owning Your Story
Why We Need Storytellers at the Heart of Product Development

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