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Customer Experience

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Only Paying Attention to Your Website and App? Your UX Probably Sucks

  • Apple, Apple iOS, Business Value and ROI, Consumer products, Customer Experience, Design, Emotion, Empathy, Employee Experience, Internal Company Systems and Intranets, iPad, iPhone, Mobile Applications, Mobile Technology, Product design, Project Management, Tablet, Team Dynamics, Ubiquitous Computing

A slew of bad real-world experiences with an airline known for it’s digital savvy remind us that experience design goes well beyond what’s on the screen.

Article by Jon Peterson
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6 min read

In Conversation with Joe Natoli

  • Agile and Iterative Process, Business Value and ROI, Customer Experience, Design, Development, Digital Publishing and eBooks, Employment and Hiring, Enterprise Products, Information Design and Architecture, Personal and Professional Development, Project Management, Research Methods and Techniques, Research Tools and Software, Strategy, Team Dynamics, Vendor-Client Relationships, Working With Stakeholders

We talk with Joe Natoli, enterprise UX consultant and author of the new book, Think First.

Article by Josh Tyson
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1 min read

Samsung’s New IoT Hub or an App-Controlled Star Wars Droid?

  • Android, Apple, Apple iOS, Artificial Intelligence, Consumer products, Customer Experience, Design, Information Design and Architecture, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, PopUX, Product design, Short News, Tablet, Ubiquitous Computing

The Internet of Things is likely to remain an abstraction to users until it can demonstrate real value … like Sphero’s BB-8 Star Wars toy.

Article by Josh Tyson
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3 min read

Deconstructing the Human Interaction

  • Artificial Intelligence, Business Value and ROI, Customer Experience, Design, Interaction Design, Interface and Navigation Design, Mobile Technology, New and Emerging Technologies, Psychology and Human Behavior, Ubiquitous Computing, Voice & Natural Language

Humanized computer interactions are familiar to users and can save them time, all while deepening the concept of brand marketing.

Article by Shanon Marks
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4 min read

A Beginner’s Course in Elevator Operation #wtfUX?

  • Accessibility, Business Value and ROI, Customer Experience, Design, Input devices, Interface and Navigation Design, Product design, User Adoption

Roger Dooley, author of Brainfluence, has a confusing interaction with a high-tech elevator system.

Article by Josh Tyson
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3 min read

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