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Customer Experience

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Questioning the Television Experience in the Age of Snapchat

  • Business Value and ROI, Content and Copy, Content Strategy, Customer Experience, Design, Design for Experience Awards, Entertainment and Humor, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Psychology and Human Behavior, Social Networking, Strategy, Technology, Video, Visual Design

In an age when we’ve got more content than we know what to do with and we can access it whenever we want to, what makes the television experience relevant?

Article by Dallas Sargent
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3 min read
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Only Paying Attention to Your Website and App? Your UX Probably Sucks

  • Apple, Apple iOS, Business Value and ROI, Consumer products, Customer Experience, Design, Emotion, Empathy, Employee Experience, Internal Company Systems and Intranets, iPad, iPhone, Mobile Applications, Mobile Technology, Product design, Project Management, Tablet, Team Dynamics, Ubiquitous Computing

A slew of bad real-world experiences with an airline known for it’s digital savvy remind us that experience design goes well beyond what’s on the screen.

Article by Jon Peterson
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6 min read
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In Conversation with Joe Natoli

  • Agile and Iterative Process, Business Value and ROI, Customer Experience, Design, Development, Digital Publishing and eBooks, Employment and Hiring, Enterprise Products, Information Design and Architecture, Personal and Professional Development, Project Management, Research Methods and Techniques, Research Tools and Software, Strategy, Team Dynamics, Vendor-Client Relationships, Working With Stakeholders

We talk with Joe Natoli, enterprise UX consultant and author of the new book, Think First.

Article by Josh Tyson
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1 min read
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Samsung’s New IoT Hub or an App-Controlled Star Wars Droid?

  • Android, Apple, Apple iOS, Artificial Intelligence, Consumer products, Customer Experience, Design, Information Design and Architecture, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, PopUX, Product design, Short News, Tablet, Ubiquitous Computing

The Internet of Things is likely to remain an abstraction to users until it can demonstrate real value … like Sphero’s BB-8 Star Wars toy.

Article by Josh Tyson
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3 min read
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Deconstructing the Human Interaction

  • Artificial Intelligence, Business Value and ROI, Customer Experience, Design, Interaction Design, Interface and Navigation Design, Mobile Technology, New and Emerging Technologies, Psychology and Human Behavior, Ubiquitous Computing, Voice & Natural Language

Humanized computer interactions are familiar to users and can save them time, all while deepening the concept of brand marketing.

Article by Shanon Marks
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4 min read
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