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Customer Experience

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Coin, a smart credit card that promises to eliminate wallet-bulge, is an idea so smart it might help itself become obsolete.

Share:Coin Builds a Bridge, Can it Cross the Divide?
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The co-author of the new book, Experience Design: A Framework for Integrating Brand, Experience, and Value, discusses how to gain the experience design perspective.

Share:Experience Design is a Perspective, not a Discipline
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Keeping the user at the center of developer-led projects requires empowering your team to think like the user.

Share:Five Principles for Accommodating User Needs In Developer-Led Projects
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Companies that are eager to create superior customer experiences must repair, elevate, optimize, and differentiate their CX programs and initiatives.

Share:Four Steps to Customer Experience Maturity
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A closer look at the Design for Experience awards category: Experience for Children

Share:Design for Experience: Experience for Children
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Designing apps for users in a healthcare setting, requires an understanding of the emotional states of patients and doctors.

Share:Accounting for Emotion in Heathcare Experience Design
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