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Customer Experience

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In Conversation with Joe Natoli

  • Agile and Iterative Process, Business Value and ROI, Customer Experience, Design, Development, Digital Publishing and eBooks, Employment and Hiring, Enterprise Products, Information Design and Architecture, Personal and Professional Development, Project Management, Research Methods and Techniques, Research Tools and Software, Strategy, Team Dynamics, Vendor-Client Relationships, Working With Stakeholders

We talk with Joe Natoli, enterprise UX consultant and author of the new book, Think First.

Article by Josh Tyson
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1 min read

Samsung’s New IoT Hub or an App-Controlled Star Wars Droid?

  • Android, Apple, Apple iOS, Artificial Intelligence, Consumer products, Customer Experience, Design, Information Design and Architecture, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, PopUX, Product design, Short News, Tablet, Ubiquitous Computing

The Internet of Things is likely to remain an abstraction to users until it can demonstrate real value … like Sphero’s BB-8 Star Wars toy.

Article by Josh Tyson
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3 min read

Deconstructing the Human Interaction

  • Artificial Intelligence, Business Value and ROI, Customer Experience, Design, Interaction Design, Interface and Navigation Design, Mobile Technology, New and Emerging Technologies, Psychology and Human Behavior, Ubiquitous Computing, Voice & Natural Language

Humanized computer interactions are familiar to users and can save them time, all while deepening the concept of brand marketing.

Article by Shanon Marks
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4 min read

A Beginner’s Course in Elevator Operation #wtfUX?

  • Accessibility, Business Value and ROI, Customer Experience, Design, Input devices, Interface and Navigation Design, Product design, User Adoption

Roger Dooley, author of Brainfluence, has a confusing interaction with a high-tech elevator system.

Article by Josh Tyson
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3 min read

The Pleasures and Pain-Points of Panera 2.0

  • Android, Apple, Apple iOS, Business Value and ROI, Consumer products, Content and Copy, Customer Experience, Design, Form design, Input devices, Interaction Design, Interface and Navigation Design, iPad, iPhone, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Product Releases and Redesigns, Tablet, Ubiquitous Computing, Usability

Fast-casual dining giant Panera Bread has given some of their restaurants an experience design overhaul that racks up more hits than misses.

Article by Will Scott
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6 min read

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