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Customer Experience

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Divvy Bikes Review

  • Accessibility, Automotive, Consumer products, Contextual User Studies, Customer Experience, Design, Government and Public Services, Human factors, Interaction Design, Marketing and Brand, Mobile Applications, Mobile Technology, Product design, Reviews, Technology, Technology for the Common Good, Usability

I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.

Article by Will Scott
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7 min read
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Hi-Fi Prototyping

  • Agile and Iterative Process, Business UX Leaders, Consumer products, Customer Experience, Design, Design Tools and Software, Development, Direct Observation Research, Enterprise Products, Interaction Design, Interface and Navigation Design, Motion and Animation, Product design, Prototypes, Technology, Usability, User Reported Feedback

Prototyping facilitates rapid iteration and fail-fast (and learn-fast) experimentation, and helps the whole product team push technical limits.

Article by Heather Daggett
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6 min read
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Who Moved My (Virtual) Cheese?

  • Customer Experience, Design, Design Theory, Flow and Immersion, Interaction Design, Interface and Navigation Design, Product design, Prototypes, Psychology and Human Behavior, Technology, UX Education, Visual Design, Web

Human beings are creatures of habit, and once we have a model for how a certain space should look in our head, finding that model flipped on its head can disorient us.

Article by Liraz Margalit
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7 min read
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Understanding Your App

  • Analytics and Tracking, Android, Apple iOS, Customer Experience, Data visualization, Heuristics, Interaction Design, iPhone, Product design, Research Methods and Techniques, Research Tools and Software, Usability, User Acceptance Testing, User Adoption, User Reported Feedback

Task-based testing provides an approach that allows companies to gather both quantitative and qualitative feedback from a target audience.

Article by Arthur Moan
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5 min read
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The Top UX Predictions for 2016

  • 3D Graphics and Interfaces, Analytics and Tracking, Android, Apple iOS, Artificial Intelligence, Business UX Leaders, Consumer products, Customer Experience, Data visualization, Decision Architecture, Design, Design Theory, Form design, Government and Public Services, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Product design, Psychology and Human Behavior, Software, Strategy, Technology, The Business of UX, Touch, User Adoption, Visual Design, Wireframes

UX Magazine contributors give us their predictions for the trends and developments that will shape experience design in 2016.

Article by UX Magazine Staff
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15 min read
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The Keys to Designing an Empathetic User Experience

  • Consumer products, Customer Experience, Design Theory, Emotion, Empathy, Enterprise Products, Human factors

Empathy is the key to creating a UX that will actually make users happy, and a truly empathetic UX begins even before there’s a product to design.

Article by Q Manning
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4 min read
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