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Home ›› Customer Experience ›› Page 47

Customer Experience

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Had Google thought more about probability than about throwing in their existing technology just because they could, they would have left autosuggest out.

Article by John Boykin
Share:Stop Helping Me, Google Calendar Autosuggest #wtfUX
2 min read
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“X: The Book” is both a crash course in architecting great experiences and simultaneously a must-read for any designer looking to brush up on his trade.

Article by Gigi Peccolo
Share:Book Review – “X: The Experience When Business Meets Design”
7 min read
exp-design-small

The role of the designer requires a critical lens toward decision-making and the appropriate use of technology to solve problems.

Article by Shanon Marks
Share:Connecting Your Tools with the User Experience
5 min read
reconnecting-tools-small

The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.

Article by Jason Goodhand
Share:Algorithms and the (Incomplete) Stories They Tell Us
5 min read
algorithms-stories-small2

As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.

Article by Saul Gurdus
Share:Data Marries Design to Drive Customer Success in 2016
6 min read
data-marries-design-small

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