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Customer Experience

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“X: The Book” is both a crash course in architecting great experiences and simultaneously a must-read for any designer looking to brush up on his trade.

Share:Book Review – “X: The Experience When Business Meets Design”
7 min read

The role of the designer requires a critical lens toward decision-making and the appropriate use of technology to solve problems.

Share:Connecting Your Tools with the User Experience
5 min read

The stories algorithms provide must be designed to create true value for people, or we miss the great potential of IoT and the data it provides.

Share:Algorithms and the (Incomplete) Stories They Tell Us
5 min read

As design thinking and now data science make their way more deeply into the fields of customer experience, companies who master these new approaches will stand out.

Share:Data Marries Design to Drive Customer Success in 2016
6 min read

I’m a Divvy bikes member and fan, but there have been some speed bumps in my Divvy user experience.

Share:Divvy Bikes Review
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Prototyping facilitates rapid iteration and fail-fast (and learn-fast) experimentation, and helps the whole product team push technical limits.

Share:Hi-Fi Prototyping
6 min read

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