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Home ›› Customer Experience ›› Page 45

Customer Experience

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The Value Impact of Service Partnerships

  • Business Value and ROI, Consumer products, Customer Experience, E-commerce, Enterprise Products, New and Emerging Technologies, Team Dynamics, Technology, The Business of UX, Vendor-Client Relationships, Working With Stakeholders

Powerful service partnerships are beginning to emerge that are able to better respond to changes in customer needs, desires and expectations.

Article by Nour Diab Yunes
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4 min read
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The User Experience of Good Content

  • Content and Copy, Content Strategy, Customer Experience, Information Design and Architecture, Marketing and Brand, Team Dynamics

Creating a great user experience has moved further from just thinking about design. Instead, the creative team and the content curators should work together.

Article by TECHVED
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5 min read
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Information Architecture: Design for Understanding

  • Accessibility, Customer Experience, Decision Architecture, Design, Digital Publishing and eBooks, E-commerce, Form design, Information Design and Architecture, Nomenclature, Semantic Technology, Technology, Usability, UX Education, Web

An excerpt from the new O’Reilly book, Information Architecture, 4th Edition, explores how information architecture infuses products with meaning and a sense of place.

Article by Lou Rosenfeld, Jorge Arango, Peter Morville
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9 min read
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The Toy Awakens: The UX of Sphero, Star Wars and BB-8

  • Augmented Reality, Consumer products, Customer Experience, Design, Emotion, Entertainment and Humor, Human factors, Interaction Design, Interface and Navigation Design, Interviews, Marketing and Brand, Mobile Applications, Mobile Technology, PopUX, Product design, Storytelling, Technology, UX Magazine

We talked to Sphero’s Chief Product Officer John Blakely about UX, the breakout bot BB-8, and the nature of play. And, of course, a galaxy far, far away.

Article by Gigi Peccolo
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7 min read
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Sweat the Small Stuff

  • Content and Copy, Content Strategy, Customer Experience, Decision Architecture, Design, Form design, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Nomenclature, Requirements and Specifications, Strategy

Thinking about essential issues in content design and adhering to a style guide helps ensure your content is both correct and consistent.

Article by Time Barrow
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7 min read
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