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Customer Experience

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[INFOGRAPHIC] A Better Analytics Approach for Designing Omnichannel Experiences

  • Analytics and Tracking, Customer Experience

The secret to designing for the needs of an unpredictable customer journey is in digital performance analytics.

Article by Ryan Bateman
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1 min read
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Hey, Movie Recommenders! We Need To Focus On The User’s Experience

  • Accessibility, Consumer products, Content and Copy, Customer Experience, Data visualization, Information Design and Architecture, Product design, Technology, Usability

We need to improve on uncovering the true things that make people like movies. And we need to honor users’ expectations and provide a seamless, easy experience for them.

Article by Jake Cohn
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6 min read
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Why Visual Design Is More Than Meets the Eye

  • Adobe, Consumer products, Customer Experience, Design, Marketing and Brand, Usability, Visual Design, Wireframes

Visual design is not all there is to design, but it’s an important part of a well-thought-out product.

Article by David Rhyne
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6 min read
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The Future of Enterprise Design Is Consumer-Grade UX

  • Browsers, Business UX Leaders, Cloud Computing, Consumer products, Customer Experience, Design, Design Tools and Software, Enterprise Products, Google, Interface and Navigation Design, Product design, Software, Software as a Service, Technology, Usability

For an enterprise product to achieve the greatest success, companies should deliver an experience for users that meets the same standards evident in consumer products.

Article by Amanda Linden
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7 min read
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Embracing the Evolution Toward the Experience of Things

  • Cloud Computing, Consumer products, Customer Experience, Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Software as a Service, Technology, Ubiquitous Computing, User Reported Feedback

In the Experience of Things, everything that we use and interact with in our daily lives is starting to build a computing mesh around us.

Article by Peter Eckert
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7 min read
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The Best Enterprise UX Is the One You Never See

  • Accessibility, Customer Experience, Design, Design Tools and Software, Enterprise Products, Interface and Navigation Design, Simplicity, Software as a Service

Whether developing software in the ecommerce, biotech, storage, or security industries, there are five philosophies that shape an approach to enterprise UX.

Article by Sean B. Walter
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4 min read
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