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Home ›› Customer Experience ›› Page 49

Customer Experience

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15 Website Accessibility Tips That Increase Everyone’s Engagement

  • Accessibility, Browsers, Customer Experience, Design, Empathy, Heuristics, Human factors, Information Design and Architecture, Input devices, Interaction Design, Interface and Navigation Design, Requirements and Specifications, Technology, Technology for the Common Good, Usability, Visual Design, Web, Wireframes

Making your website compliant with WCAG and ADA benefits everyone, not just those with disabilities.

Article by Rashaud Brooks
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4 min read
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The 7 Steps of Using Journey Mapping to Optimize CX

  • Customer Experience, Decision Architecture, Design, Heuristics, Human factors, Interface and Navigation Design, Personas

Journey mapping is a sophisticated, simple, and especially powerful tool that can help designers perfect the customer experience.

Article by Ania Rodriguez
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4 min read
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Psychology and Power of Closure Experiences

  • Customer Experience, Emotion, Neuroscience, Onboarding, Psychology and Human Behavior

Psychological research suggests that the way we experience endings is important—first impressions last temporarily, while closure experiences are permanent.

Article by Joe Macleod
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4 min read
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Experience Design in the Post-Industrial World

  • Customer Experience, Design, Flow and Immersion, Location-Based Services, Mobile Applications, Mobile Technology, New and Emerging Technologies, Personal and Professional Development, Product design, Product Releases and Redesigns, Requirements and Specifications, Strategy, Working With Stakeholders

We’re moving out of the industrial age and into an era marked by a focus on service design, giving UXers a chance to expand and deepen their offerings.

Article by Serhiy Baryshniev
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5 min read
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Taking Service Design into the Field

  • Customer Experience, Design, Design Tools and Software, Digital Publishing and eBooks, Mobile Applications, Mobile Technology, Personal and Professional Development, Product design, Research Methods and Techniques, Research Tools and Software, Software as a Service, Technology

Usability Matters invites you to take their service design heuristics into the field and discover what they can do for your organization.

Article by Usability Matters
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3 min read
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Is It Time to Forget Big Data and Focus on Real People?

  • Analytics and Tracking, Content and Copy, Customer Experience, Data visualization, Design, Marketing and Brand, Personas, Privacy and Data Security, Ubiquitous Computing

Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers.

Article by Maya Nix
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