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Employee Experience

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If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.

Share:The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide
12 min read

Improving the hiring experience at the most painful stage of the hiring process: candidate rejection

Share:How we have improved the Candidate Rejection Experience at Intel using UX Research Techniques
6 min read

Exploring the challenges of creating a secure login experience for those with impaired vision who are unfamiliar with technology.

Share:How Nina Oria-Loureiro Designed an Accessible Login Experience with Voice
7 min read

Ideas from Deloitte: How the next generation digital workplace will leverage technology to create personalized experiences for workers.

Share:Using Conversational AI to Make Humans Better at Work, and Work Better for Humans
11 min read

The future of UX, CX, and EX are entwined in one big X … get ready.

It’s All About Experience

UX Magazine has been at the forefront of experience design for more than 20 years. In that time, the very notion of UX has changed significantly. What was once the purview of a group of niche designers lobbying for a seat at the table with other business concerns, UX now exists at the intersection of customer experience management, employee experience, and the broader management of business and technology.

As technology continues to become more sophisticated and pervasive, experience design is something everyone should be thinking about. The COVID-19 pandemic has accelerated the move toward digital being the primary interface point between most consumers and businesses—a move that was already underway with advanced hyperautomation and AI-powered conversational interfaces becoming viable solutions. As we enter into the era of what Gartner calls “total experience” it’s the fundamental tenets of user-centered design that will best serve organizations and users of every stripe (both internal and external). We look forward to continuing our reporting from these frontlines.

Share:It’s All About Experience
5 min read

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