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Employee Experience

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How to Train and Develop the 12 Competencies of UX Design

  • Business UX Leaders, Business Value and ROI, Employee Experience, Employment and Hiring, Project Management, Psychology and Human Behavior

Foundational UX skills that will help your team delve deeper into UX design

Article by Ward Andrews
IDEAS IN BRIEF
How to Train and Develop the 12 Competencies of UX Design
  • There are 12 core competencies that a UX design team should master. These skills differentiate human designers from any existing robot.
  • Looking for a purpose and asking “why” in addition to “how” and “what” is a good starting point to deliver the right solution that solves users’ problems.
  • It is equally important to validate designs, review user flows, refine UX writing skills, and, most importantly, become genuine advocates for users experience.

Read the article to get practical advice on how to develop these 12 core competencies of a UX team.

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13 min read

The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide

  • Artificial Intelligence, Behavioral Science, Business UX Leaders, Business Value and ROI, Content and Copy, Conversational Design, Customer Experience, Defining AI, Employee Experience, Interaction Design

If there’s one thing I learned over five years in an AI leadership role with a Big 4 Consulting Firm, it’s that the popular view of Conversational AI misses the point.

Article by Jordan Ratner
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12 min read

How we have improved the Candidate Rejection Experience at Intel using UX Research Techniques

  • Behavioral Science, Emotion, Empathy, Employee Experience, Internal Company Dynamics, Interviews

Improving the hiring experience at the most painful stage of the hiring process: candidate rejection

Article by Shira Ben Cohen
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6 min read

How Nina Oria-Loureiro Designed an Accessible Login Experience with Voice

  • Accessibility, Conversational Design, Customer Experience, Employee Experience, Form design, Interaction Design, Interface and Navigation Design

Exploring the challenges of creating a secure login experience for those with impaired vision who are unfamiliar with technology.

Article by Matt Rae
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7 min read
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