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Articles With Authors

How To Make CX/UX Agile In 5 Steps

[email protected] | Debbie Levitt
post authorDebbie Levitt

Debbie Levitt
Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes.

Case Study: UX Research On How Can We Better Understand The Way People Travel?

[email protected] | Jeevanantham Kathirvel
post authorJeevanantham Kathirvel

Jeevanantham Kathirvel
Experienced Interface Specialist with a demonstrated history of working in the design industry. Skilled in User Experience (UX), User Interface Design, and tools like Adobe XD, Adobe Illustrator, Adobe premiere pro, Adobe After Effects, and Adobe Photoshop. Strong engineering professional with a Bachelor of Engineering - BE focused in Computer Science from Erode Sengunthar Engineering College.

Digital = Physical

[email protected], [email protected] | Rachel Romano, Jon Friedman
post authorRachel Romano

Rachel Romano
Rachel Romano is a storyteller and strategist for Microsoft Design, where she writes and thinks about how to leverage technology to create more equitable and ethical futures. She’s published two books with HarperCollins under a pen name and has written for the New York Times and The Atlantic. She currently lives in Seattle, where she is the proud mom of several plants and a fur child.

post authorJon Friedman

Jon Friedman
Jon Friedman is corporate VP of design and research at Microsoft. He’s currently focused on how deep human insights can lead to broad global product innovation.

Scaling a UX team

[email protected] | Joe Knowles
post authorJoe Knowles

Joe Knowles
I am a proactive UX specialist with 13+ years experience and a particular interest in Lean UX, personal growth, and strategy. I like to work in great teams, delivering value and helping to move organisations forward. I particularly like working in the education, gov and charity sectors.

UXR Futures: Up and Coming Industries Where User Researchers are Needed

[email protected] | Cris Kubli
post authorCris Kubli

Cris Kubli
Cris Kubli is a UX researcher with a background in cognitive anthropology who has recently been specializing in the financial space. He considers himself as a futurist and enjoys exploring new connections and trends that have an effect on people and their relationship with technology. Coming from a multicultural background, Cris also likes to ensure that his projects are culturally-sensitive and appeal to different audiences. When time allows, he loves learning languages, doing CrossFit, listening to Disco music and going on international trips.

Biases and their effects in UX Design

[email protected] | Alanna Bent
post authorAlanna Bent

Alanna Bent
I am a UX designer and founder of the design consulting firm, Drie Design. I create designs that blend both style and function for the new generation of users. I specialize in helping startup companies find their unique identity within the designs I create. My designs are based on extensive research and behavioral psychology. I share my designs and research with the community on my blog on Medium @alannabent.

Design Trends 2022 (and beyond)

[email protected] | Liviana Popa
post authorLiviana Popa

Liviana Popa
UX designer on Oracle's Xlab team, NAA. I am curious by nature and my favorite question is "Why?". I like to be involved in all the phases of the design process so I can always keep an eye on the bigger picture. I focus on delivering business relevant, human centered digital products.

Constraints & Helping Users Make Better Decisions

[email protected] | Sam Stone
post authorSam Stone

Sam Stone
Sam Stone is currently the Director of Product Management for Pricing and Machine Learning at Opendoor, a real estate technology company that uses algorithms to buy and sell homes instantly, saving homeowners the hassle and uncertainty of the traditional home sale process. Prior to Opendoor, he was a co-founder and Product Manager at Ansaro, a SaaS startup using data science to improve the fairness of enterprise hiring processes. Earlier in his career, Sam worked at genomics software startup SolveBio, investment firm TPG, and consulting firm Bain & Company. He holds degrees in Math and International Relations from Stanford and an MBA from Harvard.

How designers can use systems thinking to impact enterprise software strategy

[email protected] | Danielle Elchik
post authorDanielle Elchik

Danielle Elchik
I am a user experience designer with a background in visual and brand design. I’m currently working on complex experiences and software applications for the autonomous vehicle space at ArgoAI. I believe collaboration is fundamental to building strong teams that will deliver successful solutions. I am hungry to continue learning, growing, and collaborating with those of varying backgrounds to successfully execute the delivery of meaningful and impactful software application solutions.

The REAL reason the Unconscious holds you back

[email protected] | Kaushik Ram
post authorKaushik Ram

Kaushik Ram
Neuroscientist, author and inventor of the Precognition Method, Dr. Kaushik Ram is on a mission to translate cutting-edge neuroscience into practical techniques that are applicable in real-world personal and professional environments. The Precognition Method draws from the latest in HRV research to overcoming cognitive-deficits and respond rapidly to change with clarity and precision. Dr. Kaushik Ram's Nervous System program has won the 2018 TEDx Sydney Pitch and he spoke at the 2022 TEDx Sydney Conscious Leadership event in collaboration with LinkedIn at the Sydney Opera House. He has been featured in multi-award winning documentaries and his Precognition Method has been applied in Award Winning leadership programs. He is the best-selling Author of Hidden World: The Inside Story of the Soul.

UX and Evangelism: Undoing What’s Undoing UX

[email protected] | Debbie Levitt
post authorDebbie Levitt

Debbie Levitt
Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes.

UX and decision making

[email protected] | Sreya Majumdar
post authorSreya Majumdar

Sreya Majumdar
I'm a curious UX Researcher,Designer, a social impact enthusiast and an illustrator. At my workplce and in life, I attempt to build meaningful human experiences. When I'm not designing,you will find me illustrating or appreciating japanese aesthetics.

Scaling Your Design System

[email protected] | Tony Walt
post authorTony Walt

Tony Walt
I’m a craftsman, working at the intersection of design and technology. I aspire to create meaningful experiences that are beautiful from the interface to the code that powers them. I lead value-driven teams that are passionate about their work and each other. I encourage alternate perspectives and iterations in pursuit of a stronger solution. My experience includes working in 3D, motion design, photography, design systems, software development, speech recognition, and eye-tracking interfaces. I currently lead the team building an accessible multi-platform design system serving all of Spectrum’s products.

Mobile Technology is Thwarting Russian Propaganda Efforts, Saving Ukrainian Lives, and Reshaping News Media

[email protected] | Guido Baratta
post authorGuido Baratta

Guido Baratta
Guido is an award-winning leader in experience design and digital innovation. A tireless optimist and creative evangelist, he specializes in building multidisciplinary design, product, and engineering teams from the ground up. Through mindful mentorship and thought leadership, Guido fosters organizations that deliver game-changing product experiences and transform businesses big and small into market leaders of the future. Guido has recently come back to Europe to become Chief Design Officer at Accenture Interactive in Amsterdam and is now working as Creative Director for icon incar in Berlin, where he leads the design practice across multiple mobility and automotive programs. Before moving to Amsterdam, Guido worked on consumer products in the United States—first at TripAdvisor, where he directed the global creative team, and then at Samsung, where he founded the first in-house experience design practice (Samsung UXD) to support the company’s global e-commerce and other product-based efforts.

To Design Inclusive Products and Services UX Designers Must Adopt a Participatory Mindset

[email protected] | Brett Vansleve
post authorBrett Vansleve

Brett Vansleve
Brett is passionate about developing human-centred, innovative solutions that solve real problems. Brett has built a career in UX Design, user research and design strategy. He has worked in both agency and client side roles across fin-tech, government, NFP and education industries. He is currently researching and developing ways to best utilise co-design, inclusive design and speculative design in the creation of future technology products and services.

Behavioral Design Models — Where should you focus your MVP design?

[email protected] | Ignacio Parietti
post authorIgnacio Parietti

Ignacio Parietti
Hi, I'm Nacho Parietti I help design products that drive behavior at ingeniousbehavior.com. Over the last 8 years, I have designed and optimized products, on adoption and retention, under a behavioral sciences lens. I've learned and evolved some of these applied techniques during my time working for gambling and gaming industries, some from while tens of products for different types of startups, and others while translating research into real products for researchers in leading universities. If you are interested to learn more, go to the behavioral models course or feel free to reach out!

Using Research Synthesis to Build Better Products

[email protected] | Alexis Neigel
post authorAlexis Neigel

Alexis Neigel
Dr. Alexis Neigel is an award-winning, published research scientist. She has over 10+ years of experience in user research spanning academia, government, and corporate tech. Her work has focused on user attention, motivation, and engagement, which has directly impacted product design, engineering, and business growth across these sectors. Notably, Dr. Neigel's research has improved the design and engineering of F/A-18 carrier landing systems and pilot training systems, the Microsoft Edge browser, and the IVAS mixed reality headset. In her latest adventure, she is building up a research practice supporting products like Microsoft Docs, Learn, and Q&A. Dr. Neigel earned a Ph.D. in Human Factors Psychology and an M.S. in Modeling and Simulation from the University of Central Florida. She earned a B.S. in Psychology from Washington State University. She is also currently earning an M.S. in Digital Marketing and Design from Brandeis University.

Reflections: Co-Designing with Young People with Cognitive Disability

[email protected] | Jacqueline Wechsler
post authorJacqueline Wechsler

Jacqueline Wechsler
I am passionate about change and enabling better futures for individuals, society and the planet. My professional focus is on three mutually enforcing components (1) practice/doing, (2) teaching/sharing and (3) learning. There is no one approach for change and my work draws on multiple practices including Human Centred Design, Systems Thinking, Organisational Change, Theory U, Futures, Asset-Based Community Development, Neuroscience, and Non-violent Communication. A life long learner, my practice is continually evolving. I believe that inner work is necessary for change related practice and I am currently completing an ICF Coaching Accreditation focused on Process-Oriented Psychology and Embodiment. Based in Australia, I consult independently as Sticky Design Studio and convene a community of practice called Social Design Sydney.

7 new skills to learn for conversation designers in 2022

[email protected] | Maaike Groenewege
post authorMaaike Groenewege

Maaike Groenewege
Maaike Groenewege is an independent conversation designer and coach at Convocat.nl in Hilversum, the Netherlands. As a conversation designer, Maaike combines her background in theoretical linguistics, extensive experience in user centered & task-based content, and her passion for the human mind and how we communicate. Maaike has designed conversational interfaces for Dutch chamber of commerce, ABN AMRO bank, Cashew.ai, and did linguistic research for Readspeaker. She currently works as lead conversation designer for Independer.nl. Maaike recently started Convoclub, a platform for knowledge sharing and mentoring specifically aimed at conversation designers. Next to her freelance work, Maaike is very active in the conversational community: she founded Women in Conversational, a Dutch community for people who work in conversational AI, speaks at conferences and is a regular guest lecturer at Dutch universities.

Effective notifications using fogg’s behaviour model

[email protected] | Paulo Olim
post authorPaulo Olim

Paulo Olim
Paulo Olim, a UX Designer and travel enthusiast with a passion for photography. I currently work at Discovery and live in London, but I am originally from the Pearl of the Atlantic. I am a big-picture thinker fascinated with the way people think, feel, and behave and how products can help them live more fulfilling lives. I started writing to demystify UX and provide a learning resource for aspiring Designers.

2-Year Prediction for CX/UX Professions

[email protected] | Debbie Levitt
post authorDebbie Levitt

Debbie Levitt
Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes.

How To Measure Success as a Designer?

[email protected] | John Olarinde
post authorJohn Olarinde

John Olarinde
I'm a skilled and adept Product Designer with experience working cross-functionally with teams and customers (e.g., Edtech, Fin-tech, Saas, E-commerce, HealthTech), technical roles (e.g., Backend and front-end engineers, data scientists), as well as UX researchers and Product Managers to bring products to life that make our users' problems and pain-points, go away!

Design in business

[email protected] | Andy Thornton
post authorAndy Thornton

Andy Thornton
Andy Thornton aims to inspire leaders to create worthwhile products & services for people and the planet. As a strategic design consultant and ex-Strategy Director at UK design studio Clearleft, he helps purposeful organisations find their collaborative advantage through empathy-led design thinking, culture change advocacy, and coaching & mentoring multidisciplinary design teams.

Glimpses of War from a UX Designer in Irpin, Ukraine

[email protected] | Guido Baratta
post authorGuido Baratta

Guido Baratta
Guido is an award-winning leader in experience design and digital innovation. A tireless optimist and creative evangelist, he specializes in building multidisciplinary design, product, and engineering teams from the ground up. Through mindful mentorship and thought leadership, Guido fosters organizations that deliver game-changing product experiences and transform businesses big and small into market leaders of the future. Guido has recently come back to Europe to become Chief Design Officer at Accenture Interactive in Amsterdam and is now working as Creative Director for icon incar in Berlin, where he leads the design practice across multiple mobility and automotive programs. Before moving to Amsterdam, Guido worked on consumer products in the United States—first at TripAdvisor, where he directed the global creative team, and then at Samsung, where he founded the first in-house experience design practice (Samsung UXD) to support the company’s global e-commerce and other product-based efforts.

A case study: Uncover the user’s world with systems thinking

[email protected] | Xenia Avezov
post authorXenia Avezov

Xenia Avezov
I am an applied researcher and insights leader with a multidisciplinary background in social sciences and 10 years of experience designing and executing research roadmaps and projects. I have worked as a leader and researcher in a variety of industries and domains among them health tech, E-commerce, gaming, and international policy. I focus on foundational and strategic research, connecting core human experiences and business perspectives. Making the complex tangible & driving impact through empathy is what I am here to do.

Stop Being Customer-Centric

[email protected] | Sebastian Mueller
post authorSebastian Mueller

Sebastian Mueller
Sebastian is Co-Founder of MING Labs, a global strategic design and digital transformation consultancy with 6 offices in 4 countries - China, Germany, Singapore, and the US. With now globally 80+ experts, Sebastian, and MING Labs work with MNCs, local champions, SMEs, and government agencies in setting their transformation vision and strategy, as well as helping them execute against that with organizational enablement and implementation of key strategic initiatives across Business Design, Experience Design and Technology Implementation.

What Can UX Designers Learn From The Uniquely Japanese Concept of Omotenashi?

[email protected] | Chris Kernaghan
post authorChris Kernaghan

Chris Kernaghan
Chris Kernaghan is a Lead UX Designer based in Belfast, Northern Ireland. He began his career working with a respected design agency after graduating with first class honors in Interaction Design, from the University of Ulster. After working as Lead UX Designer with several startups in the bustling Belfast tech sector, he now works on a consultancy basis. You can follow Chris at feedme.design.

Join Designers United for Ukraine

[email protected] | Guido Baratta
post authorGuido Baratta

Guido Baratta
Guido is an award-winning leader in experience design and digital innovation. A tireless optimist and creative evangelist, he specializes in building multidisciplinary design, product, and engineering teams from the ground up. Through mindful mentorship and thought leadership, Guido fosters organizations that deliver game-changing product experiences and transform businesses big and small into market leaders of the future. Guido has recently come back to Europe to become Chief Design Officer at Accenture Interactive in Amsterdam and is now working as Creative Director for icon incar in Berlin, where he leads the design practice across multiple mobility and automotive programs. Before moving to Amsterdam, Guido worked on consumer products in the United States—first at TripAdvisor, where he directed the global creative team, and then at Samsung, where he founded the first in-house experience design practice (Samsung UXD) to support the company’s global e-commerce and other product-based efforts.

Time to reflect on my future in the age of AI

[email protected] | Sonia P.
post authorSonia P.

Sonia P.
I’m a designer who love exposing myself to new ideas, people, and experiences. I enjoy marrying both business and user needs when it comes to finding new ways to improve on status quo. In the past, I have studied and worked extensively in the banking and insurance industry. When I’m not designing, you can find me strolling in museums, swimming, practicing French or pursuing a new hobby.

How I Use UX Research in Speech Therapy

[email protected] | Kate Paolini
post authorKate Paolini

Kate Paolini
Kate is a UX researcher with a background in education and speech language pathology. She is passionate about lifelong learning, finding creative solutions to challenges, adapting materials to fit the user, and empowering others to communicate effectively. She leverages her unique background and inquisitive, flexible nature to deliver detailed qualitative research and seek out new solutions.

Quantitative Concept Testing

[email protected] | Leah Acosta
post authorLeah Acosta

Leah Acosta
Leah Acosta has been a UX Researcher in big tech since 2015. She specializes in zero-to-one product innovation in social media. Aside from research, Leah is passionate about health & fitness, true crime and travel.

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