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Articles With Authors

Designers, Excellence Is Not Accidental

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
Nate Schloesser is a UX Design Manager at Paychex with 20 years in design and over a decade in leadership. He’s led high-impact design teams across industries — scaling systems, shaping strategy, and building environments where designers thrive. Nate is the author of Building UX, founding editor of the Paychex UX Medium publication, and a frequent writer and speaker on design leadership, career growth, and ethical impact in design.

How Cognitive Science and Artificial Intelligence Are Intertwined

[email protected] | Max Louwerse
post authorMax Louwerse

Max Louwerse

Prof. dr. Max M. Louwerse is Professor in Cognitive Psychology and Artificial Intelligence at Tilburg University, The Netherlands, and author of the popular science book “Keeping those Words in Mind: How Language Creates Meaning”. His work focuses on human and artificial minds. Louwerse published over 170 articles in journals, proceedings, and books in cognitive science, computational linguistics, and psycholinguistics, educational psychology and educational technologies. Louwerse served as principal investigator, co-principal investigator, and senior researcher on projects acquiring over $20 million in both the United States and the Netherlands. His current research projects focus on embodied conversational agents, learning analytics, and language statistics. For more information: maxlouwerse.com

10 Intangibles of Design

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
Nate Schloesser is a UX Design Manager at Paychex with 20 years in design and over a decade in leadership. He’s led high-impact design teams across industries — scaling systems, shaping strategy, and building environments where designers thrive. Nate is the author of Building UX, founding editor of the Paychex UX Medium publication, and a frequent writer and speaker on design leadership, career growth, and ethical impact in design.

When to Design for Emergence

[email protected] | Kasey Klimes
post authorKasey Klimes

Kasey Klimes

Kasey Klimes is the founder of Rhizome R&D, a design research and strategy consultancy that supports early-stage ventures as they navigate complex and ambiguous problem spaces. At Google, Kasey led design research for the first world-scale augmented reality experiences in Google Maps, which were listed among Time Magazine’s Best Inventions of 2021. As a city planner and data scientist at Gehl, he led urban transformations in cities around the world and architected the world’s largest public life database. He has since advised industry-leading venture studios, world-class medical research institutions, national digital news media organizations, and numerous startups. Kasey holds a Masters in City Planning from UC Berkeley and a B.A. in political science.

Conscious AI models?

[email protected] | Daniel Godoy
post authorDaniel Godoy

Daniel Godoy

Daniel Voigt Godoy is a data scientist, developer, speaker, writer, and teacher. He is the author of the “Deep Learning with PyTorch Step-by-Step” series of books, and he has taught machine learning and distributed computing technologies at Data Science Retreat, the longest-running Berlin-based bootcamp for several years, helping more than 150 students advance their careers. He has been a speaker at the Open Data Science Conference since 2019, delivering PyTorch and Generative Adversarial Networks (GANs) workshops for beginners. Daniel is also the main contributor of HandySpark, a Python package developed to allow easier data exploration using Apache Spark. His professional background includes 20 years of experience working for companies in several industries: banking, government, fintech, retail, and mobility. He won four consecutive awards (2012, 2013, 2014, 2015) at the prestigious Prêmio do Tesouro Nacional (Brazilian’s National Treasury Award).

Building Delight in Your Design System

[email protected] | Luke Murphy
post authorLuke Murphy

Luke Murphy

Luke (he/they) currently leads the Design Advocacy team at zeroheight. Before zeroheight, Luke has worked as an IC and leader in product design and advocacy teams at Memrise, Mr & Mrs Smith, and Microsoft amongst others. He hosts the DesignOps Island Discs podcast, and co-organises DesignOps Assembly London, Design Club London and WDC conference in Bristol. Luke has been speaking around the UK and Europe for the last ten year on topics ranging from delight in design systems, to neurodiversity, to typesetting for the web, to what web design can learn from theatre design.

Age of Invisible Machines

[email protected] | Cobus Greyling
post authorCobus Greyling

Cobus Greyling

Cobus Greyling holds 4 tertiary qualifications, including a Post-Graduate diploma from the University of Pretoria in GIS. Over a period of more than 20 years he has visited 19 countries, and has worked in 5 countries, with 8 GSM networks, and more than 18 companies. Being involved with self-service in 14 languages on various platforms relating to IVR (inbound, outbound, ASR and Speech Synthesis), Voice Biometrics, Conversational Interfaces (Amazon Echo, Google Home, Chatbots), Cognitive Computing, Linguistic Analysis and Ambient Computing. Cobus has experience in the areas of training, development, project management, and executive overviews and presentations.

Creating a Fight Club

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
Nate Schloesser is a UX Design Manager at Paychex with 20 years in design and over a decade in leadership. He’s led high-impact design teams across industries — scaling systems, shaping strategy, and building environments where designers thrive. Nate is the author of Building UX, founding editor of the Paychex UX Medium publication, and a frequent writer and speaker on design leadership, career growth, and ethical impact in design.

Redefining Leadership Through Empathy

[email protected] | Michaela Hackner
post authorMichaela Hackner

Michaela Hackner

She's spent the past 20 years using design to drive strategic, measurable impact for mission-driven companies, nonprofits, and the US Government as both a UX design practitioner and by introducing, scaling, and leading a variety of design practices. My work sits at the heart of humanity and technology where I apply design methods to deliver positive change—be it through creating an environment where designers can do their best work or leading efforts to improve the lives of software users. I thrive most when I'm helping organizations uncover opportunities to solve problems that both empower users (or team members) and strengthen organizational outcomes, then defining the vision and overseeing the design direction to bring that work to life. I'm a deeply invested design advocate and passionate mentor, coach, and manager. Some of my proudest moments are amplifying the work of others and guiding them towards their next professional goal.

To Keep a User, Sometimes You Have to Let Them Go

[email protected] | Jesse Weaver
post authorJesse Weaver

Jesse Weaver
As an experienced product leader and designer, Jesse spent seven years as the Director of Product and UX for Gaia.com, guiding the company's product ecosystem as it scaled across thirteen platforms. Jesse currently directs the Entrepreneurial Design Studio at the University of Colorado Boulder and is the Founder of Design Like You Mean It, a product design consultancy working with companies of all sizes.

Mastery for Generalists

[email protected] | David Hoang
post authorDavid Hoang

David Hoang

David is a product designer, angel investor and writer focused on building products, companies, and teams. He is currently Head of Product Design at Webflow and previously led design at One Medical, Black Pixel, and founded his own product consultancy. He has an affinity for design/developer tools, two-sided marketplaces, and software that is impactful for consumers and enterprise. His areas of focus are generative research, prototyping, building scaling design teams, and new initiatives. In his free time, David angel invests and advises for early stage startups. He taught User Experience at General Assembly and previously guest lecutred at institutions including The Copenhagen Institute of Interaction Design, The University of Washington, Duke University, and Hyper Island. He currently resides in California.

Analysis Of The Gartner Chatbot Deployment Guide

[email protected] | Cobus Greyling
post authorCobus Greyling

Cobus Greyling

Cobus Greyling holds 4 tertiary qualifications, including a Post-Graduate diploma from the University of Pretoria in GIS. Over a period of more than 20 years he has visited 19 countries, and has worked in 5 countries, with 8 GSM networks, and more than 18 companies. Being involved with self-service in 14 languages on various platforms relating to IVR (inbound, outbound, ASR and Speech Synthesis), Voice Biometrics, Conversational Interfaces (Amazon Echo, Google Home, Chatbots), Cognitive Computing, Linguistic Analysis and Ambient Computing. Cobus has experience in the areas of training, development, project management, and executive overviews and presentations.

Top 5 Trends in User Research & Insights

[email protected] | Malini Leveque
post authorMalini Leveque

Malini Leveque

Malini Leveque leads the Global User Research & Insights practice at SAP, providing strategic vision and next-level maturity to SAP’s research practice and product experience She is particularly interested in establishing cross-functional team collaboration to drive innovation into the product development life cycle and applying AI/ML technology to IT operations. She has extensive experience leading design-thinking transformation, user research, and UX strategy at companies including Citrix, Hewlett Packard, and Oracle.

Designing the Perfect Button

[email protected] | Domas Markevicius
post authorDomas Markevicius

Domas Markevicius

Domas works at Wix.com for almost 7 years. He designed multiple Wix products in the past, and now leads a team of design system experts. His team provides UI assets and guidelines to the forty different product teams. His job is to understand cross-team-related design patterns well and share the best practices backed by case studies.

Compassion is a Strategy

[email protected] | Lindsey Wallace
post authorLindsey Wallace

Lindsey Wallace
Design research leader spearheading enterprise research with an inclusive and ethnographic lens and a passion for shaping how organizations learn. Head of Research and Strategy at Cisco Cloud and Network Security.

Reducing the Support Load of Your Design System

[email protected] | Tony Walt
post authorTony Walt

Tony Walt
I’m a craftsman, working at the intersection of design and technology. I aspire to create meaningful experiences that are beautiful from the interface to the code that powers them. I lead value-driven teams that are passionate about their work and each other. I encourage alternate perspectives and iterations in pursuit of a stronger solution. My experience includes working in 3D, motion design, photography, design systems, software development, speech recognition, and eye-tracking interfaces. I currently lead the team building an accessible multi-platform design system serving all of Spectrum’s products.

There Is No Transformation Without Integration

[email protected] | Nick Scott
post authorNick Scott

Nick Scott

Since 2012 Nick Scott has been leading transformational change in the public sector. Most recently, he worked for the Government of Canada as the Di- rector of Innovation Services at the Canada School for Public Service’s Digital Academy. In this role, Nick led the Digital Accelerator Programme, Technology Exper- imentation, User Experience Research, and Learning Events. Formerly, Nick worked at the Government of New Bruns- wick as Executive Director of Open Government and Inno- vation. In this role, he led Innovation and Design Services, established an Innovation Team, a design lab and a public innovation framework, facilitating initiatives addressing mobility, literacy, second language acquisition, natural re- source development, municipal reform, and child protec- tion. Previously in his role as Executive Director of the NB So- cial Policy Research Network, Nick launched the Gov- Maker Conference to explore the theory and practice of open government and public innovation, and co-founded NouLAB; a public and social innovation lab facilitating col- laborative problem-solving across sectors. Nick is a part-time lecturer at the University of New Brunswick where he teaches Technology and Social Change, and Leadership for Social Innovation

Designers: Your self-insight is as bad as everyone else’s

[email protected] | Rich Nadworny
post authorRich Nadworny

Rich Nadworny

Rich is an Innovation Lead at Hello Future in Sweden. Previously he was design drector and co-founder of Savvy Design Collaborative. At present, Rich works with large Swedish institutions to help build and foster cultures of design-driven innovation and human-centered ways of working.

Between 2015-2018 Rich was the Director of Innovation and Entrepreneurship at Dartmouth College’s Dickey Center. He trained African entrepreneurs in the YALI program through his course Design Driven Entrepreneurship.

He has a background in digital marketing and service design through his firm Digalicious and as partner, digital strategist and creative director at the brand agency Kelliher Samets Volk.

Rich teaches human-centered design at the Royal School of Technology (KTH) in Sweden.

He was a commentator on Vermont’s National Public Radio station (VPR) between 2009-2018 and blogged at Huffington Post. He has a B.A. from Dartmouth, an M.S. from Boston University and studied design/innovation at the California College of Arts.

How User Experience Research (UXR) Cam Help Build Responsible AI Applications

[email protected] | Celine Lenoble
post authorCeline Lenoble

Celine Lenoble

I am Director of UX Research at brainlabs where I lead a team of CRO analysts and UX researchers with diverse backgrounds. I believe in a holistic approach to UX research and design combining all perspectives: Human Computer Interaction, design thinking, psychology, sociology, anthropology and all methods: from big data to ethnographic study. I am particularly interested in the UX of ML-powered products & services. Disclaimer: opinions represented here are personal and do not represent those of brainlabs.

UX and the Hook

[email protected] | Sreya Majumdar
post authorSreya Majumdar

Sreya Majumdar
I'm a curious UX Researcher,Designer, a social impact enthusiast and an illustrator. At my workplce and in life, I attempt to build meaningful human experiences. When I'm not designing,you will find me illustrating or appreciating japanese aesthetics.

Will Conversational AI and Experience Design Revolutionize the Behavioral Sciences?

[email protected] | Daniel Lametti
post authorDaniel Lametti

Daniel Lametti

Dan Lametti is an Associate Professor of Psycholinguistics at Acadia University in Nova Scotia, Canada. He is also the Director of Academic Fellowships at OneReach.ai. Prior to these roles, Dan taught and conducted research in experimental psychology at the University of Oxford. He also helped develop and fund neuroscience and mental health research as a science advisor at the Wellcome Trust. Dan holds a PhD in Cognitive Psychology from McGill University and an undergraduate degree in Physics from Bishop’s University.

Conversational AI Experiences Don’t Have to Suck

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Returning to Craft

[email protected] | Aly Blenkin
post authorAly Blenkin

Aly Blenkin

Aly is passionate about creating products and services that support the well-being of people. Currently, Aly is the Director of Product at Numinus, an organisation that combines the latest advances in psychedelic medicine with the best in evidence-based care and a holistic, integrated approach to healing.Prior to Numinus, Aly lived and worked in the UK, where she was Head of Digital at Snook, delivering public sector services, and where she also co-founded Pivotal Act, an initiative focused on supporting nonprofits to design and build responsible technology to address social challenges.Aly has a master's in Transdisciplinary Design (a systems approach to design) from Parsons in New York and her bachelor's degree is in Industrial Design in Canada and Service Design in Germany.

Your Design is Trash — Throw It Away

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
Nate Schloesser is a UX Design Manager at Paychex with 20 years in design and over a decade in leadership. He’s led high-impact design teams across industries — scaling systems, shaping strategy, and building environments where designers thrive. Nate is the author of Building UX, founding editor of the Paychex UX Medium publication, and a frequent writer and speaker on design leadership, career growth, and ethical impact in design.

How Can User Experience Research (UXR) Help Build Users Trust in AI Systems and Increase Engagement?

[email protected] | Celine Lenoble
post authorCeline Lenoble

Celine Lenoble

I am Director of UX Research at brainlabs where I lead a team of CRO analysts and UX researchers with diverse backgrounds. I believe in a holistic approach to UX research and design combining all perspectives: Human Computer Interaction, design thinking, psychology, sociology, anthropology and all methods: from big data to ethnographic study. I am particularly interested in the UX of ML-powered products & services. Disclaimer: opinions represented here are personal and do not represent those of brainlabs.

Design for the Blind

[email protected] | Oscar Gonzalez
post authorOscar Gonzalez

Oscar Gonzalez

I am a self-taught generalist. I’m currently a Designer at LinkedIn but also code, and sometimes I write. I am also a certified technical accessibility specialist (WAS) and a web3 and open-source contributor since 2017.

The Value of Inconvenient Design

[email protected] | Jesse Weaver
post authorJesse Weaver

Jesse Weaver
As an experienced product leader and designer, Jesse spent seven years as the Director of Product and UX for Gaia.com, guiding the company's product ecosystem as it scaled across thirteen platforms. Jesse currently directs the Entrepreneurial Design Studio at the University of Colorado Boulder and is the Founder of Design Like You Mean It, a product design consultancy working with companies of all sizes.

Design Thinking With Yoda

[email protected] | Rich Nadworny
post authorRich Nadworny

Rich Nadworny

Rich is an Innovation Lead at Hello Future in Sweden. Previously he was design drector and co-founder of Savvy Design Collaborative. At present, Rich works with large Swedish institutions to help build and foster cultures of design-driven innovation and human-centered ways of working.

Between 2015-2018 Rich was the Director of Innovation and Entrepreneurship at Dartmouth College’s Dickey Center. He trained African entrepreneurs in the YALI program through his course Design Driven Entrepreneurship.

He has a background in digital marketing and service design through his firm Digalicious and as partner, digital strategist and creative director at the brand agency Kelliher Samets Volk.

Rich teaches human-centered design at the Royal School of Technology (KTH) in Sweden.

He was a commentator on Vermont’s National Public Radio station (VPR) between 2009-2018 and blogged at Huffington Post. He has a B.A. from Dartmouth, an M.S. from Boston University and studied design/innovation at the California College of Arts.

How to Champion HCD and Design Research to Stakeholders

[email protected] | Sara Fortier
post authorSara Fortier

Sara Fortier
Sara Fortier is the CEO of Outwitly Inc., a woman-owned UX and service design consultancy based in Canada that helps clients create better products and services across diverse sectors. Sara has 12+ years of experience in UX design and research including 4 years in Silicon Valley. She has grown Outwitly into a multi-million-dollar organization and has delivered exceptional experiences serving big government and Fortune 500 clients including Apple, Microsoft, Telus and AT&T.

Human-Centered Design Dies at Launch

[email protected] | Jesse Weaver
post authorJesse Weaver

Jesse Weaver
As an experienced product leader and designer, Jesse spent seven years as the Director of Product and UX for Gaia.com, guiding the company's product ecosystem as it scaled across thirteen platforms. Jesse currently directs the Entrepreneurial Design Studio at the University of Colorado Boulder and is the Founder of Design Like You Mean It, a product design consultancy working with companies of all sizes.

Why We Need to Design Dialogue… Now

[email protected] | Fred Dust
post authorFred Dust

Fred Dust

Fred Dust is the founder of Dust&Co. and author of Making Conversation: The Seven Essential Elements of Meaningful Conversation. Fred works at the intersection of business, society and creativity. As a designer, author, educator, consultant, trustee, and advisor to social and business leaders, he is one of the world’s most original thinkers, applying the craft and optimism of human-centered design to the intractable challenges we face today. Using the methodology in his book Making Conversation, he has been working as the Senior Dialogue Designer with The Rockefeller Foundation to explore the future of pressing global needs; and with The Einhorn Collaborative and other foundations to host constructive dialogue with leaders ranging from David Brooks, Reverend Jenn Bailey, and Vivek Murthy to rebuild human connection in a climate of widespread polarization, cynicism and disruption. He is also proud to be faculty at the Esalen Institute. As a former Global Managing Partner at the acclaimed international design firm IDEO, Fred worked with leaders and change agents to unlock the creative potential of business, government, education, and philanthropic organizations.

Resilience Is the Design Imperative of the 21st Century

[email protected] | Jesse Weaver
post authorJesse Weaver

Jesse Weaver
As an experienced product leader and designer, Jesse spent seven years as the Director of Product and UX for Gaia.com, guiding the company's product ecosystem as it scaled across thirteen platforms. Jesse currently directs the Entrepreneurial Design Studio at the University of Colorado Boulder and is the Founder of Design Like You Mean It, a product design consultancy working with companies of all sizes.

How Good User Experience Design Can Help to Solve Some of the Most Troubling Matters in Our Relationship with the Internet

[email protected] | Robin Fransz
post authorRobin Fransz

Robin Fransz

I'm a designer and creative problem-solver at heart who currently works as a Global Customer Experience Strategist at MSD. A never ending curiosity has resulted in a degree in UX & VR, a large variety of roles throughout the digital landscape and I have worked in companies of all shapes and sizes. In my current role my main objective is to bring the customer into the organisation and help local markets across the world in their digital transformation. In my free time I enjoy creating whatever comes to mind in Blender, a 3D software where complete ownership of the creative process is what I enjoy most.

Nova: A Modern Publication for the Sexy Nerd

[email protected] | Jennifer ODonnell
post authorJennifer ODonnell

Jennifer ODonnell
Jennifer ODonnell is UI/UX Designer based in Boston, MA with a background is in Psychology, Landscape Design and Entrepreneurship. She loves to study the dynamic relationships between people and the environment, and how we can use those relationships for good. She is an Environmentalist, Death Positive, and forever curious, passionate about using her skills to Humanize technology.

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