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Tony Walt

I’m a craftsman, working at the intersection of design and technology. I aspire to create meaningful experiences that are beautiful from the interface to the code that powers them. I lead value-driven teams that are passionate about their work and each other. I encourage alternate perspectives and iterations in pursuit of a stronger solution. My experience includes working in 3D, motion design, photography, design systems, software development, speech recognition, and eye-tracking interfaces. I currently lead the team building an accessible multi-platform design system serving all of Spectrum’s products.

Reducing the Support Load of Your Design System

  • Customer Experience, Design, Design Tools and Software, Technology, Usability, UX Education, UX Magazine

5 techniques to minimize the support load of your design system

Article by Tony Walt
IDEAS IN BRIEF
Reducing the Support Load of Your Design System
  • This article covers some techniques to minimize the support load of your design system that’ll also reduce the natural contact frequency with your consumers.
  • There are a few techniques we use to lower our support load:
    • Improve Documentation
    • Open Office Hours
    • Community Channels
    • Support Hub
    • Train System Advocates
  • These techniques might help you build a more informed system, have stronger advocacy from your consumers, and prevent some support issues altogether.
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6 min read
Reducing the Support Load of Your Design System

Scaling Your Design System

  • Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine

When scaling a design system, it’s necessary to consider the goals of your system, architect it for scaling, and strategically determine when and how you want to grow. Read the guide for your system scaling.

Article by Tony Walt
IDEAS IN BRIEF
Scaling Your Design System
  • It’s important to think about what direction in which you take the system in order to get the most value from it.
  • Tony Walt, Senior Director leading Spectrum’s Design System, shares his perspective on scaling a design system:
    • Work smarter, nor harder — plan what kind of system you want to build and determine how to best get there in a sustainable way.
    • Flexibility of The System — look at a spectrum of flexibility from opinionated to loose.
    • Shaping Your System — there are two primary ways in which your system can grow, it can get wider by adding more consumers or deeper by adding more to the system.
    • Planning for Support — focus on self-service support, determine how to prioritize your support load, and track your unplanned work.
  • It’s necessary to consider the goals of your system, architect it for scaling, and strategically determine when and how you want to grow.
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9 min read
Scaling a design system

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