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Design for the lives your users are living — not for the value you want to extract from them
Article by Jesse Weaver
To Keep a User, Sometimes You Have to Let Them Go
- Assuming every problem is product-related drives a product-centric approach to fixing them but problems are more complex than simple fixes to content or features.
- The author uncovers 2 ideas:
- Not all cancels are created equal
- Think: User-centered retention
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- November 9, 2022
6 min read