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Lindsey Wallace

Design research leader spearheading enterprise research with an inclusive and ethnographic lens and a passion for shaping how organizations learn. Head of Research and Strategy at Cisco Cloud and Network Security.

Every UX research method should generate new insights about the people we study and allow us to refine our understanding of the problems our products are trying to solve. Distinguishing “generative” and “evaluative” studies doesn’t always make sense. 

Stop Dividing Generative and Evaluative Research 
  • UX research is a strange thing, being divided into “generative” and “evaluative” studies, the former conducted ideally early in product development, the latter further along in the process.
  • The author shares some ways to expand requests for evaluative research into research with generative insights.
  • Here are some tips that might help you conduct your qualitative research session:
    • Begin by asking users “casual” questions to build rapport.
    • Ask them about their favorite and least favorite parts of their job, to walk me through a typical day.
    • Try to orient the concept test around them.
    • Ask stupid questions when people react to a concept.
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8 min read

Burned out leaders lead teams to burn out.

Compassion is a Strategy
  • The author believes that compassion helps create teams and organizations that foster not just “human centered design” but organizations and structure that help people thrive rather than crushing them.
  • The author shares her own story and gives tips on how to become a more effective compassionate leader:
    • Let go of control and delegate intentionally
    • Caring for yourselves and your families
    • Let the news and the fullness of your experience into work
    • Cancel things
    • Work on your emotional distance
    • Place a higher value on your mental and physical health than on your work
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8 min read
Compassion-is-strategy-

3 key things to keep in mind on the way to becoming an influential strategic player

When Growth Feels Like Failure
  • UX researchers tend to be people who like to see the impact of their work. However, as researchers climb their career ladders these stories often start to fall apart, causing self-doubt.
  • The authors talks about a few key things to keep in mind on the way to becoming an influential strategic player:
    1. Ripple effects are part of impact.
    2. The bigger the ship the slower the turn
    3. Ownership becomes communal
Share:When Growth Feels Like Failure
3 min read
When-Growth-Feels-Like-Failure

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