On the art of stepping back and listening to users with genuine empathy
Design principle: effective listening through reflective questioning
- One of the major challenges for UX designers is questioning effectively and letting users express themselves naturally.
- One reason for this challenge is low responsiveness, which leads to exploring new ways to get a satisfying answer from users.
- Recounting emotional and stressful events blocks cognitive abilities, making us unable to pinpoint and analyze our emotions easily.
- This article recommends giving users the time to figure out the answer for themselves without trying to influence their emotions.
Read the full article to learn how to listen effectively.
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- August 4, 2021