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David Hall

Design Lead | Compliance and Risks

David is a seasoned designer who focuses on user experience, creativity and theories behind what makes art and design tick. He is Head of Design for C&R and helps create really useful SaaS solutions for some of the world’s biggest multinationals.

On the art of stepping back and listening to users with genuine empathy

Design principle: effective listening through reflective questioning
  • One of the major challenges for UX designers is questioning effectively and letting users express themselves naturally.
  • One reason for this challenge is low responsiveness, which leads to exploring new ways to get a satisfying answer from users.
  • Recounting emotional and stressful events blocks cognitive abilities, making us unable to pinpoint and analyze our emotions easily.
  • This article recommends giving users the time to figure out the answer for themselves without trying to influence their emotions.

Read the full article to learn how to listen effectively.

Share:Design principle: effective listening through reflective questioning
4 min read

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