• One of the major challenges for UX designers is questioning effectively and letting users express themselves naturally.
• One reason for this challenge is low responsiveness, which leads to exploring new ways to get a satisfying answer from users.
• Recounting emotional and stressful events blocks cognitive abilities, making us unable to pinpoint and analyze our emotions easily.
• This article recommends giving users the time to figure out the answer for themselves without trying to influence their emotions.

Read the full article to learn how to listen effectively.