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David Hall

Design Lead | Compliance and Risks

David is a seasoned designer who focuses on user experience, creativity and theories behind what makes art and design tick. He is Head of Design for C&R and helps create really useful SaaS solutions for some of the world’s biggest multinationals.

The Essential Guide to Microcopy and Becoming a More Literate Designer

  • Accessibility, Content and Copy, Design, Personal and Professional Development, UX Magazine

Designers should not be mere decorators, but understand language and microcopy, which is a crucial design skill, now more than ever.

Article by David Hall
IDEAS IN BRIEF
The Essential Guide to Microcopy and Becoming a More Literate Designer
  • The article emphasizes the importance of microcopy in design, highlighting its role in enhancing user experiences and providing guidelines for crafting effective microcopy throughout the design process.
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10 min read

Pilot Error, Chapanis and The Shape of Things to Come

  • Contextual User Studies, Design, Direct Observation Research, Research Methods and Techniques, The Evolution of Research

How Alphonse Chapanis, a young psychologist, saved the lives of WWII pilots through clever design.

Article by David Hall
IDEAS IN BRIEF
Pilot Error, Chapanis and The Shape of Things to Come
  • The article delves into how Alphonse Chapanis, a pioneering psychologist, transformed aircraft design during World War II. The author expertly illustrates the power of thoughtful design in high-pressure environments.
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5 min read

Chaos, Derrida and Pigeons: Things I Learnt From Dave Snowden

  • Accessibility, Agile and Iterative Process, Behavioral Science, Business UX Leaders, Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine, UX World Changing Ideas

To hear Dave Snowden talk at Design Thinking Ireland was to be treated to an avalanche of fascinating and deeply interconnected ideas like no other. The talk also seriously overwhelmed my sketchnoting abilities.

Article by David Hall
IDEAS IN BRIEF
Chaos, Derrida and Pigeons: Things I Learnt From Dave Snowden
  • The article covers a talk Dave Snowden gave at Designing Thinking Ireland telling about his developed Cynefin framework — a powerful decision-making framework that attempts to give us tools to absorb uncertainty, create resilience, and thrive in a complex world.
  • The authors unpacks the following ideas:
    • Consciousness is a distributed function
    • Dark chocolate consumption and Nobel laureates
    • Derrida and aporia
    • Distributive ethnography
    • Embracing ambiguity
    • Exaptation
    • Falcon and the pigeon
    • Frozen Two and the adjacent possible
    • Order, complexity, and chaos
    • Sense-making
    • Triopticon
    • Wisdom of Crowds
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9 min read
Chaos-Derrida-and-pigeons_-things-I-learnt-from-Dave-Snowden

Design principle: effective listening through reflective questioning

On the art of stepping back and listening to users with genuine empathy

Article by David Hall
IDEAS IN BRIEF
Design principle: effective listening through reflective questioning
  • One of the major challenges for UX designers is questioning effectively and letting users express themselves naturally.
  • One reason for this challenge is low responsiveness, which leads to exploring new ways to get a satisfying answer from users.
  • Recounting emotional and stressful events blocks cognitive abilities, making us unable to pinpoint and analyze our emotions easily.
  • This article recommends giving users the time to figure out the answer for themselves without trying to influence their emotions.

Read the full article to learn how to listen effectively.

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4 min read

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