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David Hall

Design Lead | Compliance and Risks

David is a seasoned designer who focuses on user experience, creativity and theories behind what makes art and design tick. He is Head of Design for C&R and helps create really useful SaaS solutions for some of the world’s biggest multinationals.

Chaos, Derrida and Pigeons: Things I Learnt From Dave Snowden

  • Accessibility, Agile and Iterative Process, Behavioral Science, Business UX Leaders, Customer Experience, Design, Design Theory, Usability, UX Education, UX Magazine, UX World Changing Ideas

To hear Dave Snowden talk at Design Thinking Ireland was to be treated to an avalanche of fascinating and deeply interconnected ideas like no other. The talk also seriously overwhelmed my sketchnoting abilities.

IDEAS IN BRIEF
Chaos, Derrida and Pigeons: Things I Learnt From Dave Snowden
  • The article covers a talk Dave Snowden gave at Designing Thinking Ireland telling about his developed Cynefin framework — a powerful decision-making framework that attempts to give us tools to absorb uncertainty, create resilience, and thrive in a complex world.
  • The authors unpacks the following ideas:
    • Consciousness is a distributed function
    • Dark chocolate consumption and Nobel laureates
    • Derrida and aporia
    • Distributive ethnography
    • Embracing ambiguity
    • Exaptation
    • Falcon and the pigeon
    • Frozen Two and the adjacent possible
    • Order, complexity, and chaos
    • Sense-making
    • Triopticon
    • Wisdom of Crowds
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Design principle: effective listening through reflective questioning

On the art of stepping back and listening to users with genuine empathy

IDEAS IN BRIEF
Design principle: effective listening through reflective questioning
  • One of the major challenges for UX designers is questioning effectively and letting users express themselves naturally.
  • One reason for this challenge is low responsiveness, which leads to exploring new ways to get a satisfying answer from users.
  • Recounting emotional and stressful events blocks cognitive abilities, making us unable to pinpoint and analyze our emotions easily.
  • This article recommends giving users the time to figure out the answer for themselves without trying to influence their emotions.

Read the full article to learn how to listen effectively.

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