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7 new skills to learn for conversation designers in 2022

[email protected] | Maaike Groenewege
post authorMaaike Groenewege

Maaike Groenewege
Maaike Groenewege is an independent conversation designer and coach at Convocat.nl in Hilversum, the Netherlands. As a conversation designer, Maaike combines her background in theoretical linguistics, extensive experience in user centered & task-based content, and her passion for the human mind and how we communicate. Maaike has designed conversational interfaces for Dutch chamber of commerce, ABN AMRO bank, Cashew.ai, and did linguistic research for Readspeaker. She currently works as lead conversation designer for Independer.nl. Maaike recently started Convoclub, a platform for knowledge sharing and mentoring specifically aimed at conversation designers. Next to her freelance work, Maaike is very active in the conversational community: she founded Women in Conversational, a Dutch community for people who work in conversational AI, speaks at conferences and is a regular guest lecturer at Dutch universities.

Effective notifications using fogg’s behaviour model

[email protected] | Paulo Olim
post authorPaulo Olim

Paulo Olim
Paulo Olim, a UX Designer and travel enthusiast with a passion for photography. I currently work at Discovery and live in London, but I am originally from the Pearl of the Atlantic. I am a big-picture thinker fascinated with the way people think, feel, and behave and how products can help them live more fulfilling lives. I started writing to demystify UX and provide a learning resource for aspiring Designers.

2-Year Prediction for CX/UX Professions

[email protected] | Debbie Levitt
post authorDebbie Levitt

Debbie Levitt
Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her “Delta CX” book and “Transforming Toward Customer-Centricity” training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences. She has other training programs that teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes.

How To Measure Success as a Designer?

[email protected] | John Olarinde
post authorJohn Olarinde

John Olarinde
I'm a skilled and adept Product Designer with experience working cross-functionally with teams and customers (e.g., Edtech, Fin-tech, Saas, E-commerce, HealthTech), technical roles (e.g., Backend and front-end engineers, data scientists), as well as UX researchers and Product Managers to bring products to life that make our users' problems and pain-points, go away!

Design in business

[email protected] | Andy Thornton
post authorAndy Thornton

Andy Thornton
Andy Thornton aims to inspire leaders to create worthwhile products & services for people and the planet. As a strategic design consultant and ex-Strategy Director at UK design studio Clearleft, he helps purposeful organisations find their collaborative advantage through empathy-led design thinking, culture change advocacy, and coaching & mentoring multidisciplinary design teams.

Glimpses of War from a UX Designer in Irpin, Ukraine

[email protected] | Guido Baratta
post authorGuido Baratta

Guido Baratta
Guido is an award-winning leader in experience design and digital innovation. A tireless optimist and creative evangelist, he specializes in building multidisciplinary design, product, and engineering teams from the ground up. Through mindful mentorship and thought leadership, Guido fosters organizations that deliver game-changing product experiences and transform businesses big and small into market leaders of the future. Guido has recently come back to Europe to become Chief Design Officer at Accenture Interactive in Amsterdam and is now working as Creative Director for icon incar in Berlin, where he leads the design practice across multiple mobility and automotive programs. Before moving to Amsterdam, Guido worked on consumer products in the United States—first at TripAdvisor, where he directed the global creative team, and then at Samsung, where he founded the first in-house experience design practice (Samsung UXD) to support the company’s global e-commerce and other product-based efforts.

A case study: Uncover the user’s world with systems thinking

[email protected] | Xenia Avezov
post authorXenia Avezov

Xenia Avezov
I am an applied researcher and insights leader with a multidisciplinary background in social sciences and 10 years of experience designing and executing research roadmaps and projects. I have worked as a leader and researcher in a variety of industries and domains among them health tech, E-commerce, gaming, and international policy. I focus on foundational and strategic research, connecting core human experiences and business perspectives. Making the complex tangible & driving impact through empathy is what I am here to do.

Stop Being Customer-Centric

[email protected] | Sebastian Mueller
post authorSebastian Mueller

Sebastian Mueller
Sebastian is Co-Founder of MING Labs, a global strategic design and digital transformation consultancy with 6 offices in 4 countries - China, Germany, Singapore, and the US. With now globally 80+ experts, Sebastian, and MING Labs work with MNCs, local champions, SMEs, and government agencies in setting their transformation vision and strategy, as well as helping them execute against that with organizational enablement and implementation of key strategic initiatives across Business Design, Experience Design and Technology Implementation.

What Can UX Designers Learn From The Uniquely Japanese Concept of Omotenashi?

[email protected] | Chris Kernaghan
post authorChris Kernaghan

Chris Kernaghan
Chris Kernaghan is a Lead UX Designer based in Belfast, Northern Ireland. He began his career working with a respected design agency after graduating with first class honors in Interaction Design, from the University of Ulster. After working as Lead UX Designer with several startups in the bustling Belfast tech sector, he now works on a consultancy basis. You can follow Chris at feedme.design.

Join Designers United for Ukraine

[email protected] | Guido Baratta
post authorGuido Baratta

Guido Baratta
Guido is an award-winning leader in experience design and digital innovation. A tireless optimist and creative evangelist, he specializes in building multidisciplinary design, product, and engineering teams from the ground up. Through mindful mentorship and thought leadership, Guido fosters organizations that deliver game-changing product experiences and transform businesses big and small into market leaders of the future. Guido has recently come back to Europe to become Chief Design Officer at Accenture Interactive in Amsterdam and is now working as Creative Director for icon incar in Berlin, where he leads the design practice across multiple mobility and automotive programs. Before moving to Amsterdam, Guido worked on consumer products in the United States—first at TripAdvisor, where he directed the global creative team, and then at Samsung, where he founded the first in-house experience design practice (Samsung UXD) to support the company’s global e-commerce and other product-based efforts.

Time to reflect on my future in the age of AI

[email protected] | Sonia P.
post authorSonia P.

Sonia P.
I’m a designer who love exposing myself to new ideas, people, and experiences. I enjoy marrying both business and user needs when it comes to finding new ways to improve on status quo. In the past, I have studied and worked extensively in the banking and insurance industry. When I’m not designing, you can find me strolling in museums, swimming, practicing French or pursuing a new hobby.

How I Use UX Research in Speech Therapy

[email protected] | Kate Paolini
post authorKate Paolini

Kate Paolini
Kate is a UX researcher with a background in education and speech language pathology. She is passionate about lifelong learning, finding creative solutions to challenges, adapting materials to fit the user, and empowering others to communicate effectively. She leverages her unique background and inquisitive, flexible nature to deliver detailed qualitative research and seek out new solutions.

Quantitative Concept Testing

[email protected] | Leah Acosta
post authorLeah Acosta

Leah Acosta
Leah Acosta has been a UX Researcher in big tech since 2015. She specializes in zero-to-one product innovation in social media. Aside from research, Leah is passionate about health & fitness, true crime and travel.

How humans understand identity

[email protected] | Nima Kamoosi
post authorNima Kamoosi

Nima Kamoosi
Nima Kamoosi is the founder of Universal Identity (https://universal.id). He is a former Microsoftie, with well over a decade of experience as engineer and product manager. He is currently helping build the internet’s identity layer with Universal Identity, by focusing on decentralized identity systems and consumer experiences.

Stop Bastardizing Design with False Empathy

[email protected] | Ovetta Sampson
post authorOvetta Sampson

Ovetta Sampson
As the Vice-President of Machine Learning Experience Design at Capital One my team and I are pioneering ways to make the responsible and ethical use of machine learning effortless for associates while creating a new muscle for designers - using machine learning and AI as a human-centered design tool. Prior to Capital One I was Principle Design Director at Microsoft, serving an amazing team of designers, program managers, engineers, researchers and technologists to help the nation's biggest companies actually visualize and realize a digital transformation that's built on a foundation of the hidden human truths of the world.

Five Lessons Every Experience Designer Сan Learn From Stand-Up Comedians

[email protected] | Jay Mays
post authorJay Mays

Jay Mays
Jay Mays is a 20-year sales veteran, comedy producer and recovering stand-up comedian. As Managing Partner of Pitch Lab, he combines the worlds of comedy and sales to help sales teams differentiate from the competition, build stronger connections, and win more deals. Throughout his career he’s worked with numerous marquee clients including AT&T, TEDx, Live Nation, and the Miami Marlins. His passion isn’t limited to sales, he’s also into cortados, ’90s alt rock, the beach, The Onion, Larry David, dry socks, dark chocolate, and, of course, his family.

How to Redesign an App: When to Do It and What to Start With

[email protected] | Kateryna Mayka
post authorKateryna Mayka

Kateryna Mayka
I am a content specialist at a SaaS design agency who writes about UI/UX design and it’s importance for users, designers and business owners. In my texts I am trying to communicate boring or complicated information in a fun, easy-to-read way using simple words. Except for design I am passionate about painting portraits, reading about art and hiking.

Influencing UX Stakeholder Values: 6 Ways to Convey the Significance of User Research

[email protected] | Sofya Savkina
post authorSofya Savkina

Sofya Savkina
I bring cross-functional teams and stakeholders together to co-create products and services that make a difference. I strive to provide actionable insights that enable evidence-based decisions for inclusive product development. I visualize research findings to bring challenges to light, make priorities clear and focus teams on solving the right problem. I practice human centered design in everything I do. I plan and conduct discovery research to understand the current state. I execute experiments to test and validate concepts and inform digital transformation and innovation in the public sector.

Design Principles for a New AI World

[email protected] | Ovetta Sampson
post authorOvetta Sampson

Ovetta Sampson
As the Vice-President of Machine Learning Experience Design at Capital One my team and I are pioneering ways to make the responsible and ethical use of machine learning effortless for associates while creating a new muscle for designers - using machine learning and AI as a human-centered design tool. Prior to Capital One I was Principle Design Director at Microsoft, serving an amazing team of designers, program managers, engineers, researchers and technologists to help the nation's biggest companies actually visualize and realize a digital transformation that's built on a foundation of the hidden human truths of the world.

Finding a balance between UX and SEO

[email protected] | Kristine Kalnina
post authorKristine Kalnina

Kristine Kalnina
I am a user-centric, empathetic and curious mixed methods user researcher with a deep interest in Human-AI interaction and a passion for data, AIX and MLUX. Previously conducting user research as part of my product manager career, now immersed fully in a user experience research and behaviour analysis roles where I build products that matter. My approach is pragmatic, guided by data and a passion for user-centricity. Experienced in both quantitative and qualitative research methodologies, I strive to deliver actionable insights and help teams interpret their user needs. Originally transitioned my career into a research role out of necessity, now I am in love with the role and enjoy helping teams build better products. I'm keen to form and design emotionally authentic relationships between humans and the technology of tomorrow. My opinions are my own and do not necessarily reflect the views of the corporation(s) I choose to work for.

A designer’s guide to anxiety

[email protected] | Jeremy Cherry
post authorJeremy Cherry

Jeremy Cherry
Jeremy D. Cherry is a designer, writer, and educator. Relentlessly optimistic about the power of design, he lives by the words “A better way is possible.” With over a decade of experience telling stories through brands and screens, he has worked with clients from a wide variety of industries based all over the globe. He works at Journey Group in Charlottesville, VA. He writes and speaks about the intersection of digital design and ethics, seeking to add hope back to the conversation. His work has been featured by Creative Mornings, Communication Arts, Framer, Humane by Design, Modus, UX Collective, Sidebar, Smashing Magazine, Story Matters, and Web Designer News.

I Want to Break Free

[email protected] | Thomas Jaffe
post authorThomas Jaffe

Thomas Jaffe
Thomas Jaffe founded ThoughtMatter to build on the counter-intuitive links between business and the fine arts. Before establishing the firm, he was a leading business journalist who reported on management while acquiring and managing a major art collection. Recognizing how businesses could benefit from infusing their overall vision with the artist's creativity and passion, Tom built ThoughtMatter to provide this enhanced vision to help management conquer the challenges facing brands in today's economy. He similarly believes cultural organizations must marry their artistic worldview with rapidly evolving best business practices to reach today's audiences effectively. He has developed ThoughtMatter to serve both sectors, staffing the studio on both the creative and business sides with skilled, disciplined professionals who view changing markets with an artist's eye and a curator's instinct for making connections between all things creative.

Considerations for your chatbot design

[email protected] | Michelle Lee
post authorMichelle Lee

Michelle Lee
Michelle is a UX/UI Designer who loves finding design solutions that marry both business and user needs. When she’s not designing, you can find her pursuing yet another new hobby, visiting a museum, or laughing a little too loudly somewhere in the distance.

The Death of Traditional IVR Technology

[email protected] | Jennifer Taurel
post authorJennifer Taurel

Jennifer Taurel
Jennifer Taurel is a Senior Partner Marketing Manager on the Vonage API Marketing Team, supporting global partners, with a focus in the Americas region. Prior to Vonage, Jennifer has led Field and Trade Marketing teams and initiatives for Alcatel (a TCL Communications brand) with different carriers in the region. Originally from Venezuela, Jennifer earned a Bachelor degree in Communications from Tulane University in New Orleans, LA and now resides in Miami, FL.

Growing Pains of the Booming Tech Industry

[email protected] | Sara Fortier
post authorSara Fortier

Sara Fortier
Sara Fortier is the CEO of Outwitly Inc., a woman-owned UX and service design consultancy based in Canada that helps clients create better products and services across diverse sectors. Sara has 12+ years of experience in UX design and research including 4 years in Silicon Valley. She has grown Outwitly into a multi-million-dollar organization and has delivered exceptional experiences serving big government and Fortune 500 clients including Apple, Microsoft, Telus and AT&T.

The Development Matrix

[email protected] | Christian Schneider
post authorChristian Schneider

Christian Schneider
Innovation Design Strategist with international experience in product, service, and process innovation, organizational design and change management; former program leader at IDEO, design manager at Studio De Lucchi; Consultant and executive coach; Clients include Ariston, Deutsche Telekom, Deutsche Bank, European Technology Fund, Ferrari, Fraunhofer Institut, FSB, Indesit, Mauser, Siemens. Professor at universities in Europe and North America; designed bachelor’s and master’s programs in strategic design and management, taught at MBA, MS, and MfA programs, led faculty to teach courses for project based learning, created new formats for online studio courses.

What is product thinking and why does it matter?

[email protected] | Ward Andrews
post authorWard Andrews

Ward Andrews
Ward Andrews is CEO at Drawbackwards, a consulting firm that dissolves complexity and delivers simplicity for customer experience and software product teams globally. Enterprise client mix includes: healthcare, financial services, hospitality and a range of consumer products. High-growth SaaS companies partnering with Drawbackwards have been acquired by the likes of Square and Experian.   Ward is a part of the Honors Faculty at Arizona State University teaching Design Entrepreneurship. He has worked with hundreds of the world’s biggest brands for over twenty years including: American Express, Blue Cross Blue Shield, Sony, Intel, General Dynamics, Insomniac Games, GoDaddy and Willis Towers Watson. His brand and design projects have garnered Addy, Prisma and Emmy awards. His CX and software product work has generated over 1B in value through cost savings and new revenue growth.

The UX of Notifications | How to Master the Art of Interrupting

[email protected] | Swathi K.
post authorSwathi K.

Swathi K.
Swathi is a writer, digital strategist, and brand enthusiast. She is passionate about gender equity in tech, abolishing the phrase, “marketing bullshit,” and making startup growth strategies accessible to all entrepreneurs. She consults pro-bono for small businesses and nonprofits and writes about things that matter (and things that don’t) in her free time.

Building digital products for the web’s next billion users

[email protected], [email protected] | Cristobal Chao, Torii Studio
post authorCristobal Chao

Cristobal Chao
Cristobal Chao is a Creative Technologist on a mission to help other creators make their dreams come true. Previously worked at Google accelerating innovation and building high-quality products. Now the head of Torii Studio, a creative development studio based in New York City.

post authorTorii Studio

Torii Studio
At Torii Studio we are experts at bringing ideas to life. Our team combines outstanding technical mastery with a human-centered approach to build innovative products that people love.

Experience Design For “Targeted” User Emotion

[email protected] | Aditi Priya
post authorAditi Priya

Aditi Priya
Aditi Priya is a Product Manager and a Writer who likes to share her ideas, experiences and learnings through her Articles. Her experience of working on Products powered by cutting edge AI Technology has Aditi interested and excited about the intersection of Emerging technology with User Experience.

4 Ways to expand the impact of UX research across an organization

[email protected] | Sofia Linse
post authorSofia Linse

Sofia Linse
Sofia Linse is a Senior User Experience Researcher based in New York, formerly Stockholm. She is currently working at the SaaS firm Braze where she conducts generative and evaluative research to inform the company’s Artificial Intelligence and Automation products. Previous to Braze, she worked as a Senior Researcher at the Swedish consulting firm Prime/United Minds, helping clients like Ikea, Ericson, and Electrolux gain user insights and identify new market opportunities.

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