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Articles With Authors

13 Conversation Design Pivoters Share Their Stories and Advice for Breaking Into the Industry

[email protected] | Hillary Black
post authorHillary Black

Hillary Black
Hillary Black is a conversation designer, marketer, content creator, etc. based in Southern California. After 10+ years in social media she brought her passion for creating brand personas to bots and never looked back. Today, she’s the head of design at Mav, founder of Conversation Designer Jobs and host of the Conversation Designers Internet Club community on Facebook and Twitter. She’s a contributor to Amazon’s Discover.bot and regularly shares her insights on CxD at events.

The 4 Degrees of Anthropomorphism of Generative AI

[email protected] | Sarah Gibbons
post authorSarah Gibbons

Sarah Gibbons
Sarah Gibbons, Vice President at Nielsen Norman Group, is a design leader and UX strategist who has worked with startups and Fortune 500 companies. Her pioneering research in design thinking and service design has set industry standards. Sarah, an alumna of North Carolina State University, previously contributed to IBM Watson AI software and design education.

Identity, and Collective Intelligence with Blaise Agüera y Arcas

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

The Inflation of AI: Is More Always Better?

[email protected] | Benjamin Thurer
post authorBenjamin Thurer

Benjamin Thurer
Benjamin Thürer is a Data Scientist and currently in the position of Director of Data Science at Unacast. In his position, he and his team are responsible for building scalable dataset products providing insights on human mobility. Before that, he did his PhD investigating motor learning in the human brain and performed a post-doc in Neuroscience investigating the neural correlates of consciousness.

Media Overload is Causing Design “Generification”

[email protected] | Michael F. Buckley
post authorMichael F. Buckley

Michael F. Buckley

Michael F. Buckley is a designer, writer, and thinker. His current position is Director of Brand Strategy at Bloom Media. He is also the founder and Editor of MuseWell, a Medium publication providing resources and information to support creative professionals' mental health and wellness. Michael's insatiable curiosity drives his relentless pursuit to explore the complexities of design, creativity, and humanity. With a B.S. in visual communications and a soon-to-be-completed M.S. in information design and technology, Michael continually seeks new ways to gain and share knowledge, experience, and unique perspectives with the world. To explore more of his writing, follow him on Medium at medium.com/@micbuckcreative.

AI for UX: Getting Started

[email protected] | Kate Moran
post authorKate Moran

Kate Moran
Kate Moran, VP of Research and Content at Nielsen Norman Group, is a renowned UX expert. She has made significant contributions to the field through her research, particularly in interaction design and digital content. Kate holds a Master's degree in Information Science from University of North Carolina Chapel Hill and has a background in information theory and design.

Lost in DALL-E 3 Translation

[email protected] | Yennie Jun
post authorYennie Jun

Yennie Jun
Yennie is an AI researcher and machine learning engineer who has worked across a variety of domains and disciplines. She is interested in applied, multidisciplinary work, which can be seen in her past experiences (machine learning at a healthcare startup, public health research with the United Nations, digital history research with Seoul National University, and education technology software at Microsoft). She cares deeply about researching and probing new AI technologies (such as LLMs and text-to-image models) for potential harm to users, whether it be perpetuating negative stereotypes or surfacing biases in different languages. She has worked with the University of Oxford, OpenAI, and (currently) Google on related research, and continues to do conduct independent experiments on her personal blog at artfish.ai.

Hey Siri: call an ambulance

[email protected] | Michalina Bidzinska
post authorMichalina Bidzinska

Michalina Bidzinska
Michalina is a UX designer and researcher based in London, UK. She began her career improving interactive products in Seoul, South Korea. She is passionate about bringing a data-driven approach into the design process and designing products for international users. Through her writing and mentoring activity, she aims to motivate and help designers promote the value of their work. Explore more of her writing on Medium: medium.com/@michalinabidzinska

The Power of Roleplay: Designing Gen AI Products that Pass the Gen Z Vibe Check

[email protected] | Keren Ruth Wong
post authorKeren Ruth Wong

Keren Ruth Wong

As part of IDEO's Design for Play team -- the consulting arm of IDEO's 20+ year old toy invention studio -- Keren supports partners to connect the dots in applying the principles of Play not only to kids and toys, but also to today's toughest challenges, from finance to health, mobility, education, and more.  Prior to IDEO, she launched two organizations in the education sector, collaborating with education bureaus, principals, teachers, parents and students across Greater China and the U.S. to innovate on approaches to building English literacy. She is an alum of World Economic Forum Global Shapers Community (2014-2019). She holds a B.S. in Biology & Society and a minor in Education from Cornell University and an M.P.A. from Tsinghua University where she was a Beijing Government Scholar with a focus on Urbanization.

5 Unintelligent AI Strategies to Ditch Immediately

[email protected] | Robb Wilson
post authorRobb Wilson

Robb Wilson

Robb Wilson is the CEO and co-founder of OneReach.ai, a leading conversational AI platform powering over 1 billion conversations per year. He also co-authored The Wall Street Journal bestselling business book, Age of Invisible Machines. An experience design pioneer with over 20 years of experience working with artificial intelligence, Robb lives with his family in Berkeley, Calif.

What do designers do? Survey results from Sweden.

[email protected] | Rich Nadworny
post authorRich Nadworny

Rich Nadworny

Rich is an Innovation Lead at Hello Future in Sweden. Previously he was design drector and co-founder of Savvy Design Collaborative. At present, Rich works with large Swedish institutions to help build and foster cultures of design-driven innovation and human-centered ways of working.

Between 2015-2018 Rich was the Director of Innovation and Entrepreneurship at Dartmouth College’s Dickey Center. He trained African entrepreneurs in the YALI program through his course Design Driven Entrepreneurship.

He has a background in digital marketing and service design through his firm Digalicious and as partner, digital strategist and creative director at the brand agency Kelliher Samets Volk.

Rich teaches human-centered design at the Royal School of Technology (KTH) in Sweden.

He was a commentator on Vermont’s National Public Radio station (VPR) between 2009-2018 and blogged at Huffington Post. He has a B.A. from Dartmouth, an M.S. from Boston University and studied design/innovation at the California College of Arts.

The Cost of Obsessing Over Design Perfection

[email protected] | Michael F. Buckley
post authorMichael F. Buckley

Michael F. Buckley

Michael F. Buckley is a designer, writer, and thinker. His current position is Director of Brand Strategy at Bloom Media. He is also the founder and Editor of MuseWell, a Medium publication providing resources and information to support creative professionals' mental health and wellness. Michael's insatiable curiosity drives his relentless pursuit to explore the complexities of design, creativity, and humanity. With a B.S. in visual communications and a soon-to-be-completed M.S. in information design and technology, Michael continually seeks new ways to gain and share knowledge, experience, and unique perspectives with the world. To explore more of his writing, follow him on Medium at medium.com/@micbuckcreative.

10 Essential Lessons for Career Growth

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
In his role as UX Design Manager at Paychex, Nate not only oversees the direction and execution of user experience projects but also fosters an environment of innovation and collaboration among his team of designers. His primary focus at Paychex is mentoring designers, ensuring that they develop best-in-class digital interfaces that prioritize user needs. Through his writing, speaking, and workshops, Nate continues to equip, encourage, and teach designers within the larger design community.

The Power of Thoughtful Notifications in Apps: Less is More!

[email protected] | Pourav Raj
post authorPourav Raj

Pourav Raj
For the past three years, I have been learning how to build products from the ground up, as well as at scale. Since my college days, I have been really into startups and have always been curious about how products are built and function. This curiosity has led me to become an inexperienced early founder, a designer, and now a Product guy.

Rediscovering The Joy Of Design

[email protected] | Pratik Joglekar
post authorPratik Joglekar

Pratik Joglekar

Pratik Joglekar is a Senior Product Designer working with HubSpot. He loves to solve complex and challenging UX problems. When not working, he can be found at his desk working on the next article, on his bike riding the countryside, or reading a book.

10 Reasons Why UX Maturity Matters

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
In his role as UX Design Manager at Paychex, Nate not only oversees the direction and execution of user experience projects but also fosters an environment of innovation and collaboration among his team of designers. His primary focus at Paychex is mentoring designers, ensuring that they develop best-in-class digital interfaces that prioritize user needs. Through his writing, speaking, and workshops, Nate continues to equip, encourage, and teach designers within the larger design community.

ChatGPT and AI violate inclusive language principles

[email protected] | Suzanne Wertheim
post authorSuzanne Wertheim

Suzanne Wertheim
Suzanne Wertheim, Ph.D. is a national expert on inclusive language and an international keynote speaker with more than two decades of experience researching and speaking about inclusive language. She is also the author of the forthcoming book, The Inclusive Language Field Guide: 6 Simple Principles for Avoiding Painful Mistakes and Communicating Respectfully. Currently, Dr. Wertheim serves as the CEO of Worthwhile Research & Consulting, which specializes in analyzing and addressing bias at work. She is also the creator of the LinkedIn Learning course “Strategies to Foster Inclusive Language at Work” which has been taken by tens of thousands of learners. Suzanne's Linkedin profile.

Ideation and AI

[email protected] | Rich Nadworny
post authorRich Nadworny

Rich Nadworny

Rich is an Innovation Lead at Hello Future in Sweden. Previously he was design drector and co-founder of Savvy Design Collaborative. At present, Rich works with large Swedish institutions to help build and foster cultures of design-driven innovation and human-centered ways of working.

Between 2015-2018 Rich was the Director of Innovation and Entrepreneurship at Dartmouth College’s Dickey Center. He trained African entrepreneurs in the YALI program through his course Design Driven Entrepreneurship.

He has a background in digital marketing and service design through his firm Digalicious and as partner, digital strategist and creative director at the brand agency Kelliher Samets Volk.

Rich teaches human-centered design at the Royal School of Technology (KTH) in Sweden.

He was a commentator on Vermont’s National Public Radio station (VPR) between 2009-2018 and blogged at Huffington Post. He has a B.A. from Dartmouth, an M.S. from Boston University and studied design/innovation at the California College of Arts.

AI as a Research Participant: Tips, Tools, and Techniques 

[email protected] | Marina Zhukova
post authorMarina Zhukova

Marina Zhukova
Marina Zhukova is a Ph.D. student in the Department of Linguistics at the University of California, Santa Barbara, and a OneReach.ai Academic Fellow. Marina’s research interests cover conversational AI, computational social science, and sociocultural linguistics. Marina was recently selected as a Google Computer Science Research Mentorship Program Scholar (2023a cohort), she interned at Amazon Alexa AI and won the Amazon Alexa Prize Social Bot Grand Challenge 5 as a part of the GauchoChat team. 

The 7 Deadly Snares of Strategy

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
In his role as UX Design Manager at Paychex, Nate not only oversees the direction and execution of user experience projects but also fosters an environment of innovation and collaboration among his team of designers. His primary focus at Paychex is mentoring designers, ensuring that they develop best-in-class digital interfaces that prioritize user needs. Through his writing, speaking, and workshops, Nate continues to equip, encourage, and teach designers within the larger design community.

Why Championing Product Design Consultants When I’m the One in Charge of Design?

[email protected] | Ignacio Parietti
post authorIgnacio Parietti

Ignacio Parietti
Hi, I'm Nacho Parietti I help design products that drive behavior at ingeniousbehavior.com. Over the last 8 years, I have designed and optimized products, on adoption and retention, under a behavioral sciences lens. I've learned and evolved some of these applied techniques during my time working for gambling and gaming industries, some from while tens of products for different types of startups, and others while translating research into real products for researchers in leading universities. If you are interested to learn more, go to the behavioral models course or feel free to reach out!

How to NOT Be a Bad Design Manager

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
In his role as UX Design Manager at Paychex, Nate not only oversees the direction and execution of user experience projects but also fosters an environment of innovation and collaboration among his team of designers. His primary focus at Paychex is mentoring designers, ensuring that they develop best-in-class digital interfaces that prioritize user needs. Through his writing, speaking, and workshops, Nate continues to equip, encourage, and teach designers within the larger design community.

Fatigue and the Designer

[email protected] | Chris Kernaghan
post authorChris Kernaghan

Chris Kernaghan
Chris Kernaghan is a Lead UX Designer based in Belfast, Northern Ireland. He began his career working with a respected design agency after graduating with first class honors in Interaction Design, from the University of Ulster. After working as Lead UX Designer with several startups in the bustling Belfast tech sector, he now works on a consultancy basis. You can follow Chris at feedme.design.

5 Surprising Jobs That Won’t Get Eliminated By AI

[email protected] | Robb Wilson
post authorRobb Wilson

Robb Wilson

Robb Wilson is the CEO and co-founder of OneReach.ai, a leading conversational AI platform powering over 1 billion conversations per year. He also co-authored The Wall Street Journal bestselling business book, Age of Invisible Machines. An experience design pioneer with over 20 years of experience working with artificial intelligence, Robb lives with his family in Berkeley, Calif.

What is Behavioral Design?

[email protected] | Fabrice Pohlmann
post authorFabrice Pohlmann

Fabrice Pohlmann
Fabrice Pöhlmann is a behavioral designer, UX expert, keynote speaker and lecturer for design thinking. In addition to his role as CEO of HelloDesign, he supports companies in the conception and realization of digital products. He uses his experience as a designer and combines it with knowledge from behavioral psychology.

If A Hammer Was Like AI…

[email protected] | Per Axbom
post authorPer Axbom

Per Axbom
Per Axbom is a Swedish communication theorist and digital designer born in Liberia. His international upbringing, early 80s interest in computing, and passion for responsible innovation have fostered a deep concern for human rights in the digital space. As an educator, speaker, and consultant on the many aspects of digital ethics and design strategy, he finds joy in helping organizations tame the moody powers of digital. Per wants you to discover and master new and fun ways of working with tech for improved well-being and personal growth.

Data Science Effectiveness as a UX Problem

[email protected] | Cassie Kozyrkov
post authorCassie Kozyrkov

Cassie Kozyrkov
Cassie Kozyrkov, Chief Decision Scientist at Google, pioneered Decision Intelligence at the company, guiding AI strategy and data-driven organizational development. With a vast background in consulting, data science, and academia, she's trained over 20,000 Googlers in data-driven decisions and AI, impacting 500+ projects. A prominent keynote speaker and influential writer, Cassie's insights have reached millions and earned her recognition as a LinkedIn Top Voice for 3 years and a #1 AI writer on Medium for 5 years.

Remote Or Not Remote? That Is The Question

[email protected] | Guido Baratta
post authorGuido Baratta

Guido Baratta
Guido is an award-winning leader in experience design and digital innovation. A tireless optimist and creative evangelist, he specializes in building multidisciplinary design, product, and engineering teams from the ground up. Through mindful mentorship and thought leadership, Guido fosters organizations that deliver game-changing product experiences and transform businesses big and small into market leaders of the future. Guido has recently come back to Europe to become Chief Design Officer at Accenture Interactive in Amsterdam and is now working as Creative Director for icon incar in Berlin, where he leads the design practice across multiple mobility and automotive programs. Before moving to Amsterdam, Guido worked on consumer products in the United States—first at TripAdvisor, where he directed the global creative team, and then at Samsung, where he founded the first in-house experience design practice (Samsung UXD) to support the company’s global e-commerce and other product-based efforts.

UX is Not Dead, It’s Just Misunderstood

[email protected] | Nate Schloesser
post authorNate Schloesser

Nate Schloesser
In his role as UX Design Manager at Paychex, Nate not only oversees the direction and execution of user experience projects but also fosters an environment of innovation and collaboration among his team of designers. His primary focus at Paychex is mentoring designers, ensuring that they develop best-in-class digital interfaces that prioritize user needs. Through his writing, speaking, and workshops, Nate continues to equip, encourage, and teach designers within the larger design community.

How AI and View-Masters are Helping Us Reimagine the Future

[email protected] | Jenna Fizel
post authorJenna Fizel

Jenna Fizel
Jenna Fizel is a senior director of emerging technology at IDEO. They are inspired by the unexpected ideas that arise when translating the abstract world of information into the tangible world we can see, touch and taste. At IDEO Jenna helps teams explore design questions through building with tools like AI, XR, and digital fabrication. They believe these tools can sometimes be part of the design solution—but are always useful during the design process when used as new ways of seeing. In addition to leading IDEO’s emerging technology practice, they run an 80-person internal learning group that makes technical skills more accessible to the IDEO community, regardless of discipline or position. Prior to IDEO, they were a junior partner at an interactive design agency where they worked for museums, libraries, and corporations designing and building mixed physical/digital spatial experiences. They also co-founded a fashion technology startup and served as the CTO of a technology-focused intimate apparel company. Jenna sees software as a mode of thinking that solves problems by making systems and then seeing where they fall apart, an approach formed by their academic background in computational geometry at MIT. Their ambition is to one day own enough digital fabrication tools to craft all their furniture at home. Up next: a CNC.cn

7 Steps to Better Customer Experience (CX)

[email protected] | Sara Fortier
post authorSara Fortier

Sara Fortier
Sara Fortier is the CEO of Outwitly Inc., a woman-owned UX and service design consultancy based in Canada that helps clients create better products and services across diverse sectors. Sara has 12+ years of experience in UX design and research including 4 years in Silicon Valley. She has grown Outwitly into a multi-million-dollar organization and has delivered exceptional experiences serving big government and Fortune 500 clients including Apple, Microsoft, Telus and AT&T.

Has Digital Strategy Become A Synonym for Dark Pattern?

[email protected] | Robin Fransz
post authorRobin Fransz

Robin Fransz

I'm a designer and creative problem-solver at heart who currently works as a Global Customer Experience Strategist at MSD. A never ending curiosity has resulted in a degree in UX & VR, a large variety of roles throughout the digital landscape and I have worked in companies of all shapes and sizes. In my current role my main objective is to bring the customer into the organisation and help local markets across the world in their digital transformation. In my free time I enjoy creating whatever comes to mind in Blender, a 3D software where complete ownership of the creative process is what I enjoy most.

Designing Materials for Better Storytelling with Generative AI

[email protected] | Juliette Laroche
post authorJuliette Laroche

Juliette Laroche
Juliette Laroche is a Senior Industrial Designer at IDEO, based out of the San Francisco office. Her main passions lie in learning new storytelling techniques to help tell a product's story best using new technologies. She has an innate curiosity for material innovation, AI, design innovation, and biodesign (biomimicry). She is committed to creating meaningful connections between people and their designed environments, using human-centered design and design thinking approaches to help solve complex problems.

Why We Need 11 Usability Heuristics

[email protected] | Jim Ekanem
post authorJim Ekanem

Jim Ekanem
Jim is a passionate UX Designer and Usability expert committed to crafting meaningful and user-centered experiences. With a diverse background in industry, freelance work, and research, Jim delves into the ubiquitous interaction between technology and humans. Through his articles and podcast 'Beyond Pixels and Users', he strives to inspire and educate fellow designers on co-creating ethical, digital systems that cater to both human and non-human stakeholders. Beyond design, Jim is a strong advocate for holistic well-being and leads 'Flowing Fitness NL', a growing fitness community in the Netherlands. More at: https://jimekanem.com

Understand And Define Users With The User Profile Model

[email protected] | Jessica Sherratt
post authorJessica Sherratt

Jessica Sherratt

A Head of User Experience; with over seven years' experience working in user experience and engaged with a variety of sub-disciplines, such as interaction design, strategy and prototyping. Working with a huge variety of research methods in order to uncover true user and business problems to help identify where to improve current products and services. Furthering knowledge in accessibility in order to be an advocate to design products that are inclusive as well as usable.

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