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An ultimate guide to conversational UX (CUX). Conversational UX principles.
Article by Sudarshan Sahu
Conversational Design
- The author defines “conversational UX as a user experience that combines chat, voice or any other natural language-based technology to mimic a human conversation.”
- The author looks at the following conversational UX Principles:
- Affordances
- Signifiers
- Feedback
- Conversational user interface & principles:
- Cooperative Principle (discover hidden intentions)
- Turn-Taking (give users a space to interact)
- Context-aware (in context / out of context)
- While designing virtual assistants, the author suggests taking two things into consideration:
- How to set user expectations and educate users about what their assistants can do
- How to help these users
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- May 18, 2022
8 min read