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Transition towards customer-centricity and make your UX/CX agile by following 5 steps
Article by Debbie Levitt
How To Make CX/UX Agile In 5 Steps
- Debbie Levitt suggests her 5 steps to transform however you’re doing Agile towards Customer-Centric Agile:
- Hire fully qualified CX and UX pros to do CX and UX work
- Hire CX/UX at a nearly 1:1 ratio with engineering
- Kill most meetings, five UX decision-making autonomy
- Estimate time and plan
- Tri-Track Customer-Centric Agile
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- May 17, 2022
7 min read