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UX Magazine presents

Invisible Machines

The #1 podcast in the conversational AI community

Conversational AI is going everywhere. Join great weekly conversations with experts in a podcast about conversational AI and hyperautomation, covering the intersection of UX, business, technology and design.

Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about conversational AI, envisioned the moment we’re in with ChatGPT, generative AI and the AI revolution. Join weekly as they continue their discussion with leading thinkers and doers.
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Season 3 Episode 15

As conversational AI continues to change the nature of UX, we’re excited to bring you a practical (and thorough) conversation about hiring design talent with Aaron Cooper, Senior Director of Digital Experience at Banner Health.

Season 3 Episode

As the former Chief Knowledge Officer at NASA, Roger Forsgren has a unique understanding of maintaining the administration’s renowned gold standard of data management in extremely high-pressure environments. Having worked his way up from a mechanical engineering position with the space administration, Roger joins us for a conversation.

Season 3 Episode 13

Delve into into creating an advanced digital assistant with Jeff McMillan and David Wu of Morgan Stanley. As the Head of AD&I and the Head of Knowledge Management & Generative AI, Jeff and David led the creation of an AI assistant for the global investment firm’s advisors.

Season 3 Episode 12

Well-known researcher, professor, and author Richard Florida joins Robb and Josh for an expansive conversation about the relationship between cities and innovation. His books include “The Rise of the Creative Class” and “The New Urban Decay,” exploring the multi-layered relationship between people and the cities where creativity becomes innovation.

67 mins
Season 3 Episode 11

Payal Arora is a Professor of Inclusive AI Cultures at Utrecht University and Co-Founder of FemLab. She’s also the author of the award-winning “The Next Billion Users” from Harvard Pressю Payal joins Robb and Josh for a frank and eye-opening exploration of technology and innovation in the Global South.

Season 3 Episode 10

As the Global CIO of Zoom, Gary Sorrentino spends a lot of time thinking about how technology can amplify human-to-human collaboration. He joins Robb and Josh for a conversation about the challenges of connecting people in hybrid work environments that are always evolving.

Season 3 Episode 9

Greg Nudelman was one of the original guests on In Conversation with UX Magazine over eight years ago. He returns for a rich conversation about the frenzied intersection of UX and AI. Greg has honed his craft as a design lead at GE Digital, Cisco, and eBay.

Season 3 Episode 8

As a co-author of the often cited (and debated) Stochastic Parrots paper from 2021, Emily M. Bender is a staunch critic of large language models (LLMs). Having worked in computational linguistics for more than 20 years, Emily’s deep understanding of LLM mechanics has her questioning many things.

Season 3 Episode 7

Co-founder of VR technology as we know it Jaron Lanier is also an accomplished musician and artist. As the Prime Unifying Scientist at Microsoft, Jaron rejects the deceptive nature of terms like “AGI” and “decentralization” in favor of a vision of technology that’s all about people collaborating with other people.

Season 3 Episode 6

Daron Acemoglu, Institute Professor of Economics at MIT and co-author of Power and Progress joins Robb and Josh for a deep exploration of the intersection of technology and economics. This conversation touches on how we might incentivize the changes that will improve our experiences as a species.

60 min
Season 3 Episode 5

For decades, Gloria Mark, PhD, has been studying technology use in real-world environments that she describes as “living laboratories.” Her book “Attention Span” looks for ways that we can live with and use technology while maintaining a healthy psychological balance. She joins Robb and Josh for a fascinating conversation.

65 min
Season 3 Episode 4

Lisa Feldman Barrett is a psychologist and neuroscientist whose research puts her among the top 0.1% most cited scientists in the world. She joins Robb and Josh for a conversation about the true nature of our brains, and how aspects of brain development are already being mirrored by AI models.

Season 3 Episode 3

As the Principal Product Designer at Slack, RJ Owen has a hand in shaping a communication channel that’s come to redefine productivity while setting a trajectory for how team members collaborate in the post-pandemic world. RJ joins Robb and Josh for conversation exploring the many intricacies of decision management.

58 min
Season 3 Episode 2

Sarah Gibbons and Kate Moran of Nielsen Norman Group join Robb and Josh for a deep dive at the intersection of UX and AI. Sarah shares insights on anthropomorphism and generative AI. Kate Moran has done extensive research into interaction design and digital content.

Season 3 Episode 1

As the co-founder of Kayak and GetHuman, Paul English has deep insight into the ways technology can bring people closer to what they’re looking for. Robb and Josh welcome Paul for an exploration of how conversational AI can become the thin UI layer that obscures all of the messy technology.

Season 2 Episode 26

Richard Saul Wurman is many things. The creator of the TED conference has also authored scores of books, ranging from revolutionary city guides to a collection of words by Louis Kahn. Robb and Josh welcomed Richard for a conversation about the LATCH system he devised for organizing information.

58 min
Season 2 Episode 25

Author of Good Talk and host of The Conversation Factory podcast, Daniel Stillman shares insights from his journey through user experience research and industrial design into designing conversations between people. Robb and Josh welcome Daniel for an exploration of the composition and quality of conversations between humans.

65 min
Season 2 Episode 24

Cathy Pearl has deep roots in conversational design, as the UX Lead on Google Bard and author of Designing Voice User Interfaces. She joins Robb and Josh for a conversation to discuss the ways that conversational AI transcends productivity, potentially improving the quality of our lives in much deeper ways.

80 min
Season 2 Episode 23

AI researcher, author, and VP and Fellow at Google Research, Blaise Agüera y Arcas has contributed to research papers cited more than 20,000 times, including a seminal LaMDA paper from 2022. Blaise joins Robb and Josh for a philosophical exploration of identity, collective intelligence, and more.

58 min
Season 2 Episode 22

Despite the complexity and sensitivity innate to financial institutions, Morgan Stanley was able to partner with Open AI to create AI @ Morgan Stanley Assistant. Chief Analytics and Data Officer Jeff McMillan describes it as the most advanced personal assistant in the financial sector and talks about the design process.

58 min
Season 2 Episode 21

Massive amounts of system change are necessary to put AI to work in ways that elevate humanity, and Robb and Josh welcome author and experience designer Sheryl Cababa for a deep discussion of the road ahead.

76 min
Season 2 Episode 20

In a moment when unprecedented amounts of money are flowing toward projects involving AI, Robb and Josh welcome Jake Saper for a lively exploration of the VC mindset. This conversation explores many different ways these technologies are impacting investor thinking as software becomes cheaper and easier to create.

56 min
Season 2 Episode 19

Robb and Josh welcome Brad Stulberg for a conversation about how humans can best respond to massive changes AI is thrusting upon us. As the bestselling author of Master of Change, Stulberg has explored the cycle of order, disorder, and reorder, and he shares the principles for developing a rugged flexibility.

48 min
Season 2 Episode 18
Cammy Crolic, a renowned researcher and Oxford professor, specializes in consumer behavior. Some of her published research has caught mainstream attention and has been covered in publications like the Wall Street Journal. Her research helps us to understand the factors and processes influencing the consumption experience, with a focus on
1hr 16 min
Season 2 Episode 17

Robb and Josh welcome Ben Goertzel for a deep exploration of the narrow AIs we are quickly growing accustomed to and our fraught transition to artificial general intelligence, or singularity – both terms he’s credited with popularizing. Topics in this episode include balancing near-term design concerns—like anthropomorphization—against some more consequential issues, and a whole lot more.

72 min
Season 2 Episode 16

Robb and Josh welcome David Bingham for an exploration of design and conversational AI, from our homes, to our workplaces, to industrial settings. David is a senior experience design executive who’s held positions at GE and Workday and is currently Director of User Experience at Schneider Electric.

Season 2 Episode 15

Robb and Josh welcome AI industry veteran Yoav Shoham for a thoughtful examination of the inner-workings of AI. As Google’s former Principal Scientist, and a Stanford University Professor for 30 years, and the co-founder of AI21 labs, Yoav has a rich history of working with these technologies and thinking through some of their more profound applications. This thoughtful discussion examines just how much the ways we live and work might begin to change as we become further intertwined with AI.

Season 2 Episode 14

Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI. As a sought-after keynote speaker and the bestselling author of numerous books, Shep has a deep understanding of what companies are up against when it comes to creating truly dynamic experiences.

84 min
Season 2 Episode 13

Robb and Josh welcome food futurist Mike Lee for a sprawling and fascinating exploration of the surprisingly similar worlds of food safety and technology regulation. As the founder of The Future Market, a consultancy in food innovation and strategy, Mike’s investigations into the food industry led to hands-on work with generative AI.

114 min
Season 2 Episode 12

Robb and Josh welcome Cassie Kozyrkov, CEO of Data Scientific, for a conversation about the limitations of data and the need to put a face on technology. As the former Chief Decision Scientist at Google, Cassie helps shape the technology all around us.

65 min
Season 2 Episode 11

Robb and Josh welcome renowned publisher and information architect Lou Rosenfeld for a conversation that gets into the roots of experience design while exploring the full bloom of generative AI. Running Rosenfeld Media for nearly two decades has given Lou incredible insights into the publishing world as well as UX.

86 min
Season 2 Episode 10

Robb and Josh welcome Jenna Fizel (Senior Director, Emerging Technology) and Danny DeRuntz (Executive Design Director) of IDEO for a practical exploration of building conversational experiences focusing on their creation, Lotbot. The conversation branches out into the many facets of digital twinsr, and the blurring edges between bots and brands.

85 min
Season 2 Episode 9

Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner’s Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.

76 min
Season 2 Episode 8

Robb and Josh jump into a philosophical but ultimately pragmatic discussion of conversational AI with Tim Wood, Principal Designer for AI and AI Platforms at Amazon Web Services. A veteran designer well-steeped in the waves of technology that have shaped our modern world, Tim shares ideas surrounding anthropology, anthropomorphism, systemic change.

63 min
Season 2 Episode 7

Robb and Josh welcome digital transformation expert and bestselling author Charlene Li for a conversation about the trajectory technology has taken over the last 20 years and how decision makers need to reframe their expectations and goals as generative AI contiinues to transform the marketplace.

83 min
Season 2 Episode 6

Robb and Josh engage in a vigorous conversation with Emmy-winning investigative travel journalist Peter Greenberg. Uncover his eye-opening reporting on the travel and hospitality industry, exposing broken experiences and deceitful practices. Discover how AI technologies hold the potential for sweeping improvements, but also the challenges of implementing systemic changes.

Season 2 Episode 5

Robb and Josh have a philosophical conversation about art, creativity, and perception with Laura Herman, researcher at the University of Oxford’s Oxford Internet Institute. Explore the transformative impact of generative AI on the concept of artistry and the artistic process. From synesthesia to UX research, delve into the profound implications of technology’s integration into our daily lives.

61 min
Season 2 Episode 4
Robb and Josh go deep on a conversation with Dr. Jim Webber, Chief Scientist at Neo4j, about the convergence of large language models (LLMs) and graph databases. Popularized by Neo4j, graph DB creates databases that connects individual data points (or nodes) across a network of information. LLMs are capable of
62 min
Season 2 Episode 3
We have two distinguished guests this week, Dr. Lee Hood, world-renowned scientist and recipient of the National Medal of Science, and key contributor to the human genome project, and Dr. Nathan Price, the Chief Scientific Officer of Thorne HealthTech. They co-authored the new book, The Age of Scientific Wellness. In
98 min
Season 2 Episode 2
MosaicML was just acquired for $1.3 Billion. Mosaic Chief Scientist, Jonathan Frankle joins Robb and Josh for a conversation packed with practical thinking and perspective on the incredible work being done at Mosaic. They pick Jonathan’s brain and exchange ideas in a fun and useful conversation for all.
68 min
Season 2 Episode 1
As a co-creator of Siri, Adam Cheyer shares stories from his time at Apple, including a memorable design debate with Steve Jobs that he wishes he’d won. Join this fascinating exploration of conversational AI with two innovators who have been working with this technology for decades—both Robb and Adam have
73 min
Season 1 Episode 17
For the season one finale, Robb and Josh welcome legendary researcher, professor, and author Don Norman. His book “The Design of Everyday Things” helped define the parameters of human centered design, and his new book “Design for a Better World: Meaningful, Sustainable, Humanity Centered” expands the process to account for
68 min
Season 1 Episode 16
Robb and Josh welcome conversation designer Rebecca Evanhoe for a discussion about the detailed work of creating meaningful conversational experiences. Rebecca is co-author of “Conversations with Things” (Rosenfeld Media) and teaches courses at Pratt Institute on UX writing and conversational design. Here, she shares insights into the nature of writing,
57 min
Season 1 Episode 15
Robb and Josh have a thought-provoking conversation with Tim O’Reilly, the founder and CEO of O’Reilly Media, whose Global Network Navigator site was the first web portal and commercial site on the Internet. Tim adds perspective to this unique moment in history, having been an integral part of emergence of
71 min
Season 1 Episode 14
Robb and Josh welcome bestselling author and entrepreneur Seth Godin for a conversation about ideas from his new book, The Song of Significance. They explore how imperative it is that we rethink our relationship with productivity and actively find ways to make “work” more rewarding.
59 min
Season 1 Episode 13
Robb and Josh welcome futurist, author, and sought-after speaker Theo Priestley to the conversation. Together they discuss the proactive nature of futurism, the ways technology might change our concept of work, and how we have the tools and sheer numbers to instigate real positive change.
68 min
Season 1 Episode 12
Robb and Josh welcome Anna Yankovska and Helen Peklo, who helped bring an idea Robb had about companies and their surrounding communities to life. HUMANS, Coffee in Tech is a cafe on the first floor of OneReach.ai headquarters in Kyiv, Ukraine. Team members get their daily caffeine fix here, but
94 min
Season 1 Episode 11
Robb and Josh spend time exploring the digital twin concept, as it applies to both individuals and organizations. ChatGPT and similar generative AI tools have added new wrinkles to the process of creating and leveraging digital twins, and this episode outlines a path forward for technological transformation. Robb also adds
46 min
Season 1 Episode 10
Robb and Josh welcome special guests Julie Shah and Ben Armstrong, authors of the recent HBR article “A Smarter Strategy for Using Robots.” Ben Armstrong is the executive director and a research scientist at MIT’s Industrial Performance Center. Julie Shah is the H.N. Slater Professor of Aeronautics and Astronautics at
66 min
Season 1 Episode 9
Robb and Josh welcome special guest Ovetta Sampson for a rousing discussion about the relationship between experience design, AI technologies, and their impact on the human experience. Ovetta is the Director of User Experience with Core ML at Google. Previously VP Head of Design Machine Learning & Responsible AI at
68 min
Season 1 Episode 8
Robb and Josh welcome special guest Guido Baratta, Chief Design Officer for icon incar. A lifelong student and teacher of design, Guido shares insights into the world of automotive UX. The three discuss the ways AI will change our relationship with transportation and why cars might soon just be one
83 min
Season 1 Episode 7
Robb and Josh discuss the work of conversational designers as generative AI continues to reshape the world.
45 min
Season 1 Episode 6
Robb and Josh continue the conversation from Episode 5 (“AI Needs UX”), this time with UX legend, Jesse James Garrett, author of the seminal UX book “The Elements of User Experience”, co-founder Adaptive Path (acquired by Capital One), and co-host of the “Finding Our Way” podcast.
57 min
Season 1 Episode 5
Robb and Josh talk about the changing nature of experience design as conversational AI becomes a fundamental part of the technology we encounter on a daily.
51 min
Season 1 Episode 4
Greg Vert, Principle at Deloitte Consulting LLP Human Capital practice, speaks with Robb and Josh about enterprise AI adoption, the impact of GPT and the wisdom of starting automation journeys internally.
96 min
Season 1 Episode 3
This and other insights are explored in episode three of the Invisible Machines podcast. Join OneReach.ai CEO and co-founder Robb Wilson and UXM contributing editor Josh Tyson as they explore the realms of conversational AI and hyperautomation.
26 min
Season 1 Episode 2
Explore this and other insights in episode one of the Invisible Machines podcast. Join OneReach.ai CEO and co-founder Robb Wilson and UXM contributing editor Josh Tyson as they explore the realms of conversational AI and hyperautomation.
29 min 40 sec
Season 1 Episode 1
Explore this and other insights in episode one of the Invisible Machines podcast. Join OneReach.ai CEO and co-founder Robb Wilson and UXM contributing editor Josh Tyson as they explore the realms of conversational AI and hyperautomation.
23 min

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Josh Tyson is a contributing editor to UX Magazine and co-author of the Wall Street Journal bestselling business book, Age of Invisible Machines. He's a contributor to The New York Times, Chicago Reader, Thrasher and held leading roles at UX Magazine, TEDx and OneReach.ai.

Robb Wilson has for the past two decades applied his deep understanding of user-centric design to making AI more accessible. He authored the first bestselling book on conversational AI, Age of Invisible Machines, and is currently CEO and co-founder of the critically acclaimed conversational AI platform, OneReach.ai.

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