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Articles With Authors

Perfect is the Enemy of Done

[email protected] | Stephanie Blucker
post authorStephanie Blucker

Stephanie Blucker

Stephanie is a conversational UX writer at Microsoft, where she crafts personalities for chatbots and the content that goes with them. She currently leads a project called Personality Chat, which was honored by Fast Company with an Innovation by Design award. She holds a Bachelor of Journalism from the University of Missouri-Columbia and is working on her Master of Science in Human Centered Design & Engineering at the University of Washington.

Imagineering in a Box: Sound Design

[email protected] | Shelly Warmuth
post authorShelly Warmuth

Shelly Warmuth

Shelly is an experience designer who is passionate about immersive design including games, theme parks, LARP, mixed reality/VR/AR, immersive theater, & everyday life. She has the creative background, experience, and education to find creative solutions to weird problems. She believes media should be truly immersive and it should augment reality.

Navigating Uncertainty

[email protected] | David Jenkins
post authorDavid Jenkins

David Jenkins
David is a senior professional in the field of product and technology focusing on the capital markets, as well as being involved in community projects around interaction standards and running his own design and architecture company. Keen interests are interactivity in the physical space, IoT devices, digital art, architecture and machine learning. At any one point, he is usually juggling a million things at once. He is professionally qualified in Information Systems and Computer Science and always open to talk about the future.

Design Thinking: Levelling the playing field for non-designers

[email protected] | Devika Goel
post authorDevika Goel

Devika Goel

I am attempting to navigate the world of digital communication with empathy in an age where compassion is equated with clumsy attempts at personalization. Currently, I am pursuing my master’s in Digital Management from Hyper Island in Manchester where I am exploring fresh approaches to problem-solving, design thinking, digital transformation and team dynamics and trying to amalgamate these approaches with communication strategies across all digital platforms.

You’re (just) a designer

[email protected] | Nick Groeneveld
post authorNick Groeneveld

Nick Groeneveld

Nick is a designer with experience in UX, interaction and user research. He has worked as a design consultant in finance, healthcare and retail. As a designer, he believes design to be a holistic solution where the business’ goals meet the user’s needs. Nick currently works with Idean, Capgemini’s creative agency.

Human factors tips for communicating public health guidance

[email protected] | Jonathan Kendler
post authorJonathan Kendler

Jonathan Kendler

Jonathan is a human factors engineer and user interface designer specializing in medical devices. He has designed a wide range of medical devices including patient monitors, dialysis machines, and surgical systems and has co-written various articles and books on usability engineering. Jonathan currently runs Curiolis (www.curiolis.com) a design studio specializing in healthcare technology.

Designing Effective UX for Human Eyes

[email protected] | Habil Emmanuail
post authorHabil Emmanuail

Habil Emmanuail

Habil is an IBM certified Design Thinking practitioner and a member of the Interaction Design Foundation. He has been working as a UX consultant and User-Centered designer across the web and mobile applications for almost four years. His areas of expertise include UI/UX Design, UX Research, Visual UI Design, Prototyping, Information Architecture, Agile Scrum, Branding as well as HTML/CSS, UX Writing, Research and Analytics, and Strategy and Planning.

Ten things I’ve learned as a UX researcher at Uber

[email protected] | Minal Jain
post authorMinal Jain

Minal Jain

Minal works as a Sr. User Experience Researcher at Uber in San Francisco. She leads research globally for delivery people using Uber Eats. She started with Uber 3.5 years ago, where she focused on growth of Uber in India and later moved on to exploring the question of how Uber can be made accessible to riders in all emerging markets.

She has an educational background in design and has worked with companies like Samsung and IBM Research in the past.

The “average” fallacy.

[email protected] | Lee Dale
post authorLee Dale

Lee Dale
Lee has spent the past 15+ years working with organizations to help them realize the transformative capabilities of digital. From customer experience to service delivery, Lee’s day-to-day at Say Yeah is spent coaching organizations—from public sector to industrial, sports to finance, insurance and more—on how to leverage technology and human-centred design processes in ways that increase market opportunity and engagement while reducing costs and inefficiencies. This is accomplished by guiding teams towards delivering exceptional, accessible, and inclusive experiences across all consumer touchpoints and related services. You can follow Lee on Twitter @leedaleyyz and find more product insights from him on Say Yeah’s Digital Insights blog.

Designing Care Through Messaging

[email protected] | Samihah Azim
post authorSamihah Azim

Samihah Azim

Samihah is a Product Designer at Lyft where she sits at the intersection of business goals and designing experiences impacting local communities. Prior to Lyft, she was designing for local commerce at Postmates and crafting high quality, affordable patient-facing healthcare experiences at One Medical. In her free time, she mentors for the State Department program, TechWomen, enjoys powerlifting (seriously!), and cooking. She wholeheartedly believes in constantly learning and going after your goals. She tweets as @samihah

How to Find Things and Do Research in a Discovery Phase

[email protected] | Sarah Dzida
post authorSarah Dzida

Sarah Dzida

Sarah Dzida collaborates with teams to build useful, usable and delightful UX and content experiences across digital and tangible products. With over 8 years of expertise, she's worked with many types of teams from enterprises to agencies to startups. Her clients include Walmart, Toyota, Bob Evans Grocery, the City of Los Angeles and the Bruce Lee Foundation. In fact, her work for Lexus received recognition from the 47th Creativity International Awards as well as her recent work in interactive storytelling from the CommArts 2020 Interaction Awards. Sarah also writes articles, essays and poetry. They've been featured online, in print and at the Architecture + Design Museum in Los Angeles. Her UX and design writing appears in UX Booth, UX Collective, UX Magazine, and is used in curriculums around the country.

Just Add Water: Lessons Learned from Mixing Data Science and Design Research Methods to Improve Customer Service

[email protected] | Ovetta Sampson
post authorOvetta Sampson

Ovetta Sampson
As the Vice-President of Machine Learning Experience Design at Capital One my team and I are pioneering ways to make the responsible and ethical use of machine learning effortless for associates while creating a new muscle for designers - using machine learning and AI as a human-centered design tool. Prior to Capital One I was Principle Design Director at Microsoft, serving an amazing team of designers, program managers, engineers, researchers and technologists to help the nation's biggest companies actually visualize and realize a digital transformation that's built on a foundation of the hidden human truths of the world.

AI is Here, Time to Reimagine your Accessibility Strategy

[email protected] | UX Magazine Staff
post authorUX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

Why This UX Role Will Grow Fastest In 2020

[email protected] | UX Magazine Staff
post authorUX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

[email protected] | UX Magazine Staff
post authorUX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

Conversational Applications | the New Face of Your Apps

[email protected] | UX Magazine Staff
post authorUX Magazine Staff

UX Magazine Staff
UX Magazine was created to be a central, one-stop resource for everything related to user experience. Our primary goal is to provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals who work in all areas of UX and cover the field from diverse angles and perspectives.

AI and HR: Will AI Chatbots Replace the Employee Handbook?

[email protected] | Samantha Saltzman
post authorSamantha Saltzman

Samantha Saltzman

Samantha Saltzman is an associate with the employment law firm Fisher Phillips in Irvine, Calif. Her practice includes counseling and defending employers in all areas of labor and employment matters, including claims for discrimination, wage and hour claims, retaliation and wrongful termination. Samantha also counsels employers on a variety of workplace issues and assists with the development of employee handbooks, policies and procedures. She earned her JD/MBA dual degree from Loyola Law School and Loyola Marymount University.

Humans, AI and the User Interface of the Future

[email protected] | Nir Eyal
post authorNir Eyal

Nir Eyal
Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. Nir founded two tech companies since 2003 and today is a past Lecturer in Marketing at the Stanford Graduate School of Business. Nir is also an advisor to several Bay Area start-ups and incubators. Nir’s last company received venture funding from Kleiner Perkins Caufield & Byers and was acquired in 2011. In addition to blogging at NirAndFar.com, Nir is a contributing writer for Forbes, TechCrunch, and Psychology Today. Nir attended The Stanford Graduate School of Business and Emory University.   Nir Eyal is the author of Hooked: How to Build Habit-Forming Products and blogs about the psychology of products at NirAndFar.com. For more insights on using psychology to change behavior, join his newsletter and receive a free workbook.

Meeting Design for Managers, Makers and Everyone: A Book Excerpt

[email protected] | Kevin M. Hoffman
post authorKevin M. Hoffman

Kevin M. Hoffman
Kevin M. Hoffman is an information architect and design strategist that has been building digital tools since 1995. He holds a deep belief that properly designed and executed time spent together, or a good meeting, is a core element of good design. It puts necessary shared understanding and trust in place, enabling teams to make better experiences real. Kevin is regularly hired to facilitate design meetings for web and application design projects. He also speaks and provides workshops on the design of meetings and collaboration all over the world. In 2012, Kevin founded the distributed design network Seven Heads Design, a network of highly experienced digital design thinkers who operate independently but love working together. Prior to that he served as Experience Director for the award-winning web design agency Happy Cog, where he lead he led user experience strategy and practice for Fortune 500 companies, non-profits, and start-ups. He spent the formative years of his career in-house at colleges and universities, bringing countless digital design and communications initiatives to life. During this time he also taught digital communications strategy and web design in graduate and undergraduate interaction and communications design programs. He always says yes to the first meeting.

Participatory Design in Practice

[email protected], [email protected] | Olga Elizarova, Kimberly Dowd
post authorOlga Elizarova

Olga Elizarova
Olga is a dentist, healthcare designer, senior behavior change analyst and entrepreneur. After obtaining public health degree at Brown University she joined Mad*Pow the human-centered design consultancy to work in the digital health space as Behavior Change Designer. Some of the clients include CDC, Cigna, GE healthcare, Aetna, Cleveland Clinic, Joslin Diabetes Center, CVS, Dartmouth-Hitchcock etc. She applies the fusion of her clinical expertise, public health knowledge, insights from analyzing data and design thinking to the projects that she is working on. In 2017, Olga has been named on Medtech Boston 40 under 40 Healthcare Innovators list. Together with her friends she devotes a significant amount of her free time to volunteer projects. The goals of these projects are to bring design to the places that need it most, and to create a community of young people who want to volunteer their time and skills to help organizations and communities reduce their inequalities, and grow the sense of hope and creativity.

post authorKimberly Dowd

Kimberly Dowd
Kim’s passions lie at the intersection of art, technology, and people, making the field of UX a no-brainer for her. From user interviews and usability studies to eye tracking and ethnography, As an Experience Research Director, Kim is passionate about implementing various user experience research techniques and paying close attention to the pain points users have with technology. Kim spends most of her time focusing on the way that people interact with technology and with each other. In addition, Kim is in her 5th season with the Boston Bruins, where she works as a member of the Communications Team during B's home games. Kim holds a Master of Science in Information Design & Corporate Communication from Bentley University. Prior to Mad*Pow, Kim worked as User Experience Researcher at Fidelity Investments and a Mentor at Apple Retail.

Computer as Partner: A Synergistic Approach to Interaction Design

[email protected] | Lisa J Douglas
post authorLisa J Douglas

Lisa J Douglas
Innovative UX and Human Factors leader with a fresh perspective. I use my skills and experience to help organizations translate business strategy and user needs into awesome technology.  PhD in Human Factors Psychology. Strategic and tactical experience managing all phases of research and design for complex socio-technical domains including healthcare, legal, and military to understand user / customer needs, innovate product concepts, and drive design decisions. Experience also includes research and budget program management, and theoretical and experimental design and analysis in applied cognition and memory, and perception. I've successfully developed and managed cross-functional HF/UX teams in B2B and B2C projects. I've worked closely with PM, SMEs, and users, as well as project leads, UX, back- and front-end developers in an agile and systems thinking environment. I have extensive experience in UX research and design. My toolkit comprises all phases of product development including ideation, wireframing, interaction design, prototyping, concept and usability testing, contextual inquiry / interviews, affinity and journey mapping, and survey development.

Creating a Chatbot: A UX Designer’s Firsthand Experience

[email protected] | Scott Milburn
post authorScott Milburn

Scott Milburn

Scott is a UX Designer working in London. He strongly believes in a broad and holistic approach in solving business problems.
"My path towards UX was a long and winding one. After graduating in engineering, I did various jobs in manufacturing and copywriting. It took me a while to find myself in UX, but I've never looked back since."
Scott is passionate about promoting design thinking and helping other professionals get into UX roles.

Designing Data Environments

[email protected] | Nour Diab Yunes
post authorNour Diab Yunes

Nour Diab Yunes
Designer and entrepreneur with 10+ years of experience as a consultant in the design and tech industry, currently based in London. She founded Femmes Designers Ltd, which has grown to 15+ women since its launch in 2022. Femmes Designers is a creative community launched to inspire the next generation of makers while championing the work of artists, designers and scholars interested in how the contemporary arts and design interact with people, science and technology. Formerly, Nour worked as Service and Interaction Designer at Designit, Sapient and Fjord. Beyond project work, she is deeply passionate about the intersection between art, science and technology, where design can contribute not only aesthetically or within its field of practice, but can also contribute to various layers of daily life, such as to the evolution of behaviour practices, whether social or environmental. Instagram @femmesdesigners

The Right Way To Select Technology: A Book Excerpt

[email protected], [email protected] | Jarrod Gingras, Tony Byrne
post authorJarrod Gingras

Jarrod Gingras

Jarrod Gingras is Real Story Group’s Managing Director and an analyst covering Digital Workplace and Marketing technologies.

As a conference speaker and consultant, he regularly advises some of the world’s largest and most complicated enterprises on their enterprise information challenges.

Prior to joining Real Story Group, Jarrod worked as a web developer, information architect and user interface designer at a systems integration firm, where he developed user-focused content management strategies and solutions for clients in a multitude of industries.

Jarrod’s passions include following Boston’s sports teams, relaxing in Costa Rica with his wife Lindsey, and helping enterprises select the right technology for their unique needs.

post authorTony Byrne

Tony Byrne

Tony is founder of the only exclusively "buy-side" technology analyst firm in the world. At Real Story Group we work only for you the technology customer, and that allows us to keep it real.

  Tony has a personal passion for helping large enterprises make sound strategic decisions, based on solid research, that will set them up for long-term success. He believes the best companies of the future will be those that invest the most wisely in employee and customer digital engagement.

What Do You Do When Someone “Steals” Your Amazing Idea

[email protected] | Nir Eyal
post authorNir Eyal

Nir Eyal
Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. Nir founded two tech companies since 2003 and today is a past Lecturer in Marketing at the Stanford Graduate School of Business. Nir is also an advisor to several Bay Area start-ups and incubators. Nir’s last company received venture funding from Kleiner Perkins Caufield & Byers and was acquired in 2011. In addition to blogging at NirAndFar.com, Nir is a contributing writer for Forbes, TechCrunch, and Psychology Today. Nir attended The Stanford Graduate School of Business and Emory University.   Nir Eyal is the author of Hooked: How to Build Habit-Forming Products and blogs about the psychology of products at NirAndFar.com. For more insights on using psychology to change behavior, join his newsletter and receive a free workbook.

The F Pattern: Understanding How Users Scan Content

[email protected] | Stephen Moyers
post authorStephen Moyers

Stephen Moyers

Stephen is an online marketer, designer and avid tech-savvy blogger at Los Angeles web design agency - SPINX Digital. He is a creative learner at heart with a strong passion for writing blogs on web design & development, UX, online marketing, entrepreneurship, social media and much more. He is a professional blogger and therefore he likes to read a lot of online and print stuff. He is a design enthusiast too and love every bit of art, music and nature. He enjoys user Interface design and loves to explore more on the subject. In his leisure time, Stephen is either traveling or doing photography of natural surroundings. Being a blogger, he always likes to listen to people to know what’s on their minds. You can follow & subscribe to his company's blog at SPINX Digital Blog.

How to Make Your Portfolio Stand Out

[email protected] | Sam Urban
post authorSam Urban

Sam Urban
JMC Academy is Australia's leading private college offering courses in the Creative Industries with campuses in Sydney, Melbourne and Brisbane. With advanced-design campuses, ongoing technology upgrades, a dedicated team of academics and industry professionals, and a network of international master class lecturers, JMC Academy is committed to ensuring our creative graduates make their own indelible mark on the industry. To keep up to date and gain all the skills you need for any career in Design by studying Digital Design at JMC Academy Our creative courses are structured to reflect the diverse and interrelated networks that underpin this multi-faceted industry. It is crucial that students understand the industry as a whole as well as their prospective place within it. This also impacts on the need to ensure graduates leave with specialist knowledge, advanced skill, strong business acumen, and a global perspective. Courses included Digital Design, Animation, Game Development, Audio Engineering and Sound Production, Entertainment Business Management, Film and TV Production, Songwriting and Contemporary Music Performance.

Tech Companies: If You Create Addicts, You Need to Help Them

[email protected] | Nir Eyal
post authorNir Eyal

Nir Eyal
Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. Nir founded two tech companies since 2003 and today is a past Lecturer in Marketing at the Stanford Graduate School of Business. Nir is also an advisor to several Bay Area start-ups and incubators. Nir’s last company received venture funding from Kleiner Perkins Caufield & Byers and was acquired in 2011. In addition to blogging at NirAndFar.com, Nir is a contributing writer for Forbes, TechCrunch, and Psychology Today. Nir attended The Stanford Graduate School of Business and Emory University.   Nir Eyal is the author of Hooked: How to Build Habit-Forming Products and blogs about the psychology of products at NirAndFar.com. For more insights on using psychology to change behavior, join his newsletter and receive a free workbook.

Book Excerpt: Ends.

[email protected] | Joe Macleod
post authorJoe Macleod

Joe Macleod
Joe Macleod has been working on the issue of Closure Experiences for 15 years. Through his work in design, technology and services, he has detected a common pattern of denial at the end of the customer lifecycle. In the last couple of years this interest has led him to establish a research project based on sharing this insight and new approach with people via conferences, articles, teaching, projects and - now - a book. His 20-year professional career has been based across the leading web, telecoms and carrier companies, where he led teams and built a variety of successful products. Most recently as Head of Design at the award-winning digital product studio Ustwo, he built it into a globally recognised team, working with the world’s favourite brands on the most pioneering of products. In 2013 he founded the IncludeDesign campaign; this brought the UK’s leading designers together to champion creative education.

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