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Articles With Authors

No More Random Acts of Bot-Building

[email protected] | Lance Christmann
post authorLance Christmann

Lance Christmann

AI researcher, technologist, designer, and innovator. Lance Christmann is the head of experience design at OneReach.ai, where his strong background in interface design and design management, extends the user-centered design approach across all departments. Lance has created  many products and enterprise applications and conversational AI experiences over his career for brands such as  FedEx, Boeing, and the design of the highly acclaimed eBay Desktop application which won an Abode MAX award. Prior to joining OneReach.ai, Lance served as chief experience strategist at EffectiveUI, a full-service user experience agency acquired by WPP/Ogilvy.  

Design like a Therapist

[email protected] | Jeremy Hamann
post authorJeremy Hamann

Jeremy Hamann

Jeremy Hamann is a mental health counselor turned designer. He lives in Longmont, CO with his wife Jane and basset hound Jed. Jeremy is obsessed with empathy and personality in design. When he isn't reading sci-fi or painting he is chasing tornados and hurricanes accross the country.

How to be a…UX Firefighter!?

[email protected] | Chyna Smith
post authorChyna Smith

Chyna Smith
Chyna is a UX & Product Designer at Boeing, where she designs innovative mobile apps and supports cutting-edge extended reality (XR) products. She specializes in translating complex problems into user-focused yet business-driven solutions. Chyna holds a Master’s degree in User Experience Design from the Maryland Institute College of Art. Learn more @ chynamsmith.com.

A note from Marquise Stillwell, Black designer and business owner, to other leaders out there

[email protected] | Marquise Stillwell
post authorMarquise Stillwell

Marquise Stillwell

Marquise is the founder and principal of Openbox, a people-centered design studio focused on improving the lives of people in the communities and cities. Marquise brings his passion for supporting diverse cultures and bringing positive change through his many philanthropic and creative activities, from teaching at Danish design schools—CIID in Copenhagen and the KaosPilot in Aarhus; to co-founding Deem Journal, a publication focused on design and social practice; and also collaborating with his Openbox colleague Petter Ringbom on films including Shield and Spear (2014) and The New Bauhaus (2019). Marquise serves as a board member for the Lowline Underground Park, Stae, Artmatr, and Urban Ocean Lab. He is also a member of the High Line Advisory Committee.

Using Trust & Personalization to Improve Your Website

[email protected] | Joe Martin
post authorJoe Martin

Joe Martin

Joe Martin is a technology-focused entrepreneur and international speaker from Chicago. His ideas on leadership have been featured on Fox News, Tasty Trade, and WCIU. With multiple appearances on radio, podcasts, and a 2019 TEDx Talk, he advises companies on communication, culture, and website conversion strategies through his agency, Martin Creative.

Why I hate the U-word

[email protected] | Allie Jehle
post authorAllie Jehle

Allie Jehle

Allie is a Visual & User Experience Designer at IBM. She is passionate about helping businesses transform their corner of the ’net through holistic and intuitive human-centered design.

Why you Need to Diversify your Design Team

[email protected] | Omri Nir
post authorOmri Nir

Omri Nir

Omri Nir is a UX designer working at HP and based out of San Diego, CA. He has a passion for creating research driven design solutions that balance user advocacy with business needs. His work and reflections can be can be found at omrinirux.com and on Instagram at @omrinirux.

User: going beyond the four-letter word

[email protected] | Nikita Chandawale
post authorNikita Chandawale

Nikita Chandawale

Nikita Chandawale is a User Experience Researcher currently working at Flipkart (Walmart India), Bangalore, an e-commerce company. At Flipkart, she leads the user acquisition and retention charter. Apart from being a researcher, she is an avid board gamer and an urban gardener.

UI/UX case study: How can Venmo streamline group payments?

[email protected] | Selene Vitela
post authorSelene Vitela

Selene Vitela

My name is Selene Vitela and I am a UX Designer. As a current undergraduate student at the University of Virginia studying psychology and entrepreneurship, I am fascinated with understanding people and the choices they make. I focus on creating meaningful user experiences through technology, design, and user research. 

Beginning in August, I will be helping teach a UX design class with a company called Hackcville and will also be working with a team to solve UX problems for companies in Charlottesville. Feel free to reach out to me at [email protected].

Transitioning to Design Management is Hard, Risky and Requires a Lot of Luck

[email protected] | Andy Budd
post authorAndy Budd

Andy Budd

User Experience Designer and co-founder of Clearleft, Andy is a best selling tech author, curates the UX London and Leading Design conferences and helped set-up The Brighton Digital Festival. Andy is a regular speaker at international conferences like SXSW, Awwwards and The Next Web. He currently runs an online community of over 1,500 Heads, Directors and VPs of Design, and is a founding member of Adobe's Design Circle. Andy has appeared on both the Wired 100 and BIMA 100 lists, as well as winning agency of the year several times running. Never happier than when he's diving some remote tropical atoll, Andy is a qualified PADI dive instructor and retired shark wrangler.

Using Data to Build Better Products

[email protected] | Meghan Wenzel
post authorMeghan Wenzel

Meghan Wenzel

Meghan Wenzel is a Senior UX Researcher at 15Five, an employee engagement and performance management platform. She leads 15Five's strategic research efforts, exploring topics such as how to foster trust and engagement with the tool. Previously she founded the UX Research practive at Factual, a location data startup, where she educated the company on the value of research and built out their UX Research processes. She also worked at ADP, where she conducted research across their various product platforms. 

What privacy pros can learn from service design

[email protected], [email protected] | TJ Harrop, Tim de Sousa
post authorTJ Harrop

TJ Harrop

TJ Harrop is a Designer and Product Manager from Manchester, UK. He is currently working in Sydney, Australia where he avoids exposing his milky British complexion to the sun at all costs.TJ specialises in transforming Government services using a designers approach and an engineer’s toolkit. He coaches and leads teams to deliver services that go deeper than websites and apps to include platforms, fees, support, and accessibility. Find him at tjharrop.com. 

post authorTim de Sousa

Tim de Sousa

Tim is a privacy and information governance policy specialist with a focus on innovation and emerging technologies. In 2019, Tim established and ran the NSW Government Policy Lab, Australia's first whole-of-government human-centred policy design lab. He has held senior privacy roles with Westpac, the Commonwealth Bank of Australia and the Office of the Australian Information Commissioner, and serves on the ANZ advisory board of the International Association of Privacy Professionals.

Design from a Distance

[email protected] | Adriana Valdez Young
post authorAdriana Valdez Young

Adriana Valdez Young

Adriana is an independent design researcher and project advisor at SOUR, where she supports the design of people and planet-centered products, experiences, and cities. She is also acting chair and faculty at MFA Interaction Design, School of Visual Arts in New York City.

UI copy: Remove vs Delete

[email protected] | Alex Zlatkus
post authorAlex Zlatkus

Alex Zlatkus

Alex is a product designer from Boston, MA. With a history in customer support and quality assurance, he focuses on creating empathetic solutions, that work for all use cases.

Alex has extensive experience bringing UX best practices to startups and relish's every opportunity to advocate for design. Alex works at LogicManager, designing SaaS solutions in the risk management industry, and works part time at Connective, a social app for creatives. 

Good Design Vs. Good UX Design

[email protected] | Esther Pomerantz
post authorEsther Pomerantz

Esther Pomerantz

Esther Pomerantz is a UX/UI Designer who is passionate about employing design to help both people and businesses succeed. She believes that business problems are solved by addressing user problems and strives to continuously tackle those problems.  Follow her on Medium for more thought and ideas or reach out to her via LinkedIn.

The secrets of collaboration

[email protected] | Vicky Gao
post authorVicky Gao

Vicky Gao

Vicky Gao is a Senior User Experience Designer at LinkedIn, where she designed and shipped the hiring product for users from small business. She deeply believes in people first, and her strengths include user-centric product strategy, problem-solving, and delivering design solution at scale. Previously, she graduated from Georgia Tech with a Master degree in Human Computer Interaction.

Think Fast, Create Fast, Innovate Fast: A Lightning Round on Rapid Ideation

[email protected] | Pete Sena
post authorPete Sena

Pete Sena

Pete Sena is the Founder and Chief Creative Officer of Digital Surgeons, a global creative consultancy that helps brands discover and design new opportunities for growth. He has built and led cross-functional teams that have delivered a number of successful, award-winning, multi-channel programs and activations, ranging in scale from venture-backed startups to Fortune 50 organizations. Pete prides himself on partnering with CEOs, CMOs, and creative leaders to help them set, plan, and achieve their visions.

Solving the “right” problem

[email protected] | Bibin Mathew
post authorBibin Mathew

Bibin Mathew

More than 16 years’ experience partnering with internal and external stakeholders to discover, build, improve the user experience and digital visual aesthetics. A proven history of creating cutting edge interface designs for websites and mobile applications through a user-centred design process by constructing screen flows, prototypes, and wireframes. Focused on ensuring and executing the UX quality of every systems getting designed by my team.

Design Guide: Breadcrumbs

[email protected] | Alex Zlatkus
post authorAlex Zlatkus

Alex Zlatkus

Alex is a product designer from Boston, MA. With a history in customer support and quality assurance, he focuses on creating empathetic solutions, that work for all use cases.

Alex has extensive experience bringing UX best practices to startups and relish's every opportunity to advocate for design. Alex works at LogicManager, designing SaaS solutions in the risk management industry, and works part time at Connective, a social app for creatives. 

Human-Centered Design in Real Time

[email protected] | Rachel Romano
post authorRachel Romano

Rachel Romano

Rachel Romano is a storyteller and strategist for Microsoft Design, where she writes and thinks about how to leverage technology to create more equitable and ethical futures. She's published two books with HarperCollins under a pen name, and has written for the New York Times and The Atlantic. She currently lives in Seattle, where she is the proud mom of several plants and a fur child.

The Downside of Healthcare Design

[email protected] | Chris Kiess
post authorChris Kiess

Chris Kiess
Chris is a healthcare designer with 15 years of experience in the health industry. He has worked with a number of large organizations in healthcare to include Eli Lilly, Indiana University School of Medicine, the Department of Veterans Affairs, the Alzheimer’s Association, Amedisys Home Health and Hospice Care, Walgreens and Baxter Health. Chris currently resides in the Greater Chicago Area, working with a start-up in the home healthcare space.

Considering second-order effects when viewing Patient Experience from a distance

[email protected], [email protected] | UX Healthcare, Zane Dickens
post authorUX Healthcare

UX Healthcare

UX Healthcare primary goal is to improve User Experience within Healthcare globally. Our primary focus is connecting likeminded practitioners and clinicians through our events and consultancy arm. With UX Healthcare we aim to make a difference, because better design is needed in the healthcare industry.

post authorZane Dickens

Zane Dickens

Zane Dickens is Lead Designer at Jembi Health Systems. Empowering team members and stakeholders to co-create impactful solutions in low-resource settings across Africa. He believes that generalists with their odd-bag of skills make the best designers and life raft companions.

4 Strategies to Chart a Path Forward When There is No Map

[email protected], [email protected] | Sandeep Pahuja, Alice Kogan
post authorSandeep Pahuja

Sandeep Pahuja

As a director in IDEO San Francisco, Sandeep helps clients build meaningful brands, new ventures, and innovative cultures. He is passionate about helping organizations design inclusive and equitable solutions that are both strategic and human-centered.

post authorAlice Kogan

Alice Kogan

Alice is a business design lead in IDEO’s New York studio, where she integrates IDEO’s human centered approach with designing for clients’ strategic needs and aspirations. She is passionate about blending creative and analytical thinking to simplify complex challenges, develop elegant solutions and craft powerful stories.

User Story Template With Examples

[email protected] | Songtham T.
post authorSongtham T.

Songtham T.

Hi, I'm Songtham "M" Tungkitkancharoen.

I'm a product person that wants to make the world a better place. Driven by the infinite mindset, I see technology as a means for creating global change and have had the incredible opportunity to work with amazing companies in my hometown of San Francisco and in my current residence of Bangkok.

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