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Articles With Authors

Let’s talk about Design Sprints

[email protected] | Shane Allen
post authorShane Allen

Shane Allen

Cross-functional Product Designer who loves being at the intersection of design, technology, brand, and strategy. I'm driven by a combination of natural curiosity, formal design principles, and a healthy obsession for problem solving and building meaningful products for people all around the world.

15 Things to Consider for Your UX Portfolio

[email protected] | Loe Lee
post authorLoe Lee

Loe Lee

Loe Nudell Lee loves to build winning teams. She's a Design Manager at HubSpot, a mom, and a musician based in Minneapolis, Minnesota. Before HubSpot, she worked for Marketo, Art.com, and various startups in the Bay Area. She's passionate about business strategy, data-backed decision making, and inclusive product teams.

Where Product Ideas Come From

[email protected] | Laura Klein
post authorLaura Klein

Laura Klein

Laura fell in love with technology when she saw her first user research session over 20 years ago. Since then, she’s worked as an engineer, user experience designer, and product manager in Silicon Valley for companies of all sizes. She’s written two books for product managers, designers, and entrepreneurs, Build Better Products (Rosenfeld Media ’16) and UX for Lean Startups (O’Reilly Media ’13), and she’s a frequent speaker at tech conferences, including SXSW, Lean Startup Conference, and Mind the Product. She is currently Principal at Users Know, a UX design consultancy, and works as a coach and adviser to product teams and startups. 

When does UX Design become Service Design?

[email protected] | Anish Joshi
post authorAnish Joshi

Anish Joshi

Anish is currently Head of Design & Innovation for Shell where he is helping to create, from the ground up, a new worldwide digital innovation lab capability that sets out to develop products and services through design, lean innovation and agile methodologies, coupled with new technologies. He champions a holistic human centred proposition from design thinking and service design, through to digital creation (UX & UI); leading, managing and creating, strategic, digital and physical work, blended with a solid business understanding that pushes beyond current trends into future focused innovation.

Anish has an Executive MBA at Imperial college London where he has also explored how strategic design can combine with business in original ways.

Intersectionality: a critical piece of your service and product strategy

[email protected] | Kate Matesic
post authorKate Matesic

Kate Matesic

Kate is a multidisciplinary designer, working across interaction design, user research, and service design to deliver inclusively-designed products and services.

User research, as well as a love for experimentation, drive Kate’s design process. She enjoys breaking down systems, and exploring tactics to improve experiences in unconventional ways. This work is all underpinned by human-centred principles and working laterally across disciplines.

You can follow Kate on Twitter @kate_matesic and find more product insights from her on Say Yeah’s Digital Insights blog.

Conversational Design — applying it to all types of interfaces.

[email protected] | Danny McCabe
post authorDanny McCabe

Danny McCabe

Danny is a UX Lead, game developer, and software engineer with over 15 years experience working in various industries. He has presented at UX Australia, and has previously taught UX to designers in Melbourne, Australia for 1.5 years. Currently he is interested in helping foster Citizen Science initiatives in the Melbourne game development space, with the goal of integrating gaming with science research.

Dangerous times in Design

[email protected] | Anish Joshi
post authorAnish Joshi

Anish Joshi

Anish is currently Head of Design & Innovation for Shell where he is helping to create, from the ground up, a new worldwide digital innovation lab capability that sets out to develop products and services through design, lean innovation and agile methodologies, coupled with new technologies. He champions a holistic human centred proposition from design thinking and service design, through to digital creation (UX & UI); leading, managing and creating, strategic, digital and physical work, blended with a solid business understanding that pushes beyond current trends into future focused innovation.

Anish has an Executive MBA at Imperial college London where he has also explored how strategic design can combine with business in original ways.

Tips for UX Writing

[email protected] | Chanchal Agrawal
post authorChanchal Agrawal

Chanchal Agrawal

Chanchal is a Product Designer; whose passion lies in creating products that go beyond the reach of expectations. Coming from a computer science background and currently pursuing design, she intuitively connects dots between a product’s experience, aesthetic, and engineering. Find her ingenuity at https://.chanchalagrawal.com.

What Tools does 15 Years in the Theater give to a UX Designer?

[email protected] | Toby Trachtman
post authorToby Trachtman

Toby Trachtman

Toby Trachtman is a UX Designer who uses his acting skills to empathize with users and solve their problems. When not UXing, he likes to spend time with his wife and their 1.5 year old daughter. He firmly believes that UX and UI are two separate (and equally important) skill sets and that properly executed, experience design can change the world. Due to Covid-19, he is currently looking for his next big challenge. You can find Toby on LinkedIn https://.linkedin.com/in/tobytrachtman/. 

UX traffic light colours

[email protected] | Kalte Dunkelheit
post authorKalte Dunkelheit

Kalte Dunkelheit

I’m working on digital products for more than 6 years, and I believe that the best thing to scale a product is having a great team, documentation, reviewing the business goals in each release and have a process. I believe in UX as a method to make our product pop!

Constraints Propel Design Thinking

[email protected] | Priya Dubey
post authorPriya Dubey

Priya Dubey

Priya Dubey combines her UX Design skills, with her prior experience in brand management & content strategy, to create delightful and intuitive designs. Keen interest in Design Thinking and how it can change the world for the better. She is also an artist and writer. You can reach her on twitter @Pridub. 

Understanding users by going beyond personas, demographics, and affinity groups

[email protected] | Kate Matesic
post authorKate Matesic

Kate Matesic

Kate is a multidisciplinary designer, working across interaction design, user research, and service design to deliver inclusively-designed products and services.

User research, as well as a love for experimentation, drive Kate’s design process. She enjoys breaking down systems, and exploring tactics to improve experiences in unconventional ways. This work is all underpinned by human-centred principles and working laterally across disciplines.

You can follow Kate on Twitter @kate_matesic and find more product insights from her on Say Yeah’s Digital Insights blog.

The Tipping Point: Who is best placed to do strategic design?

[email protected] | Anish Joshi
post authorAnish Joshi

Anish Joshi

Anish is currently Head of Design & Innovation for Shell where he is helping to create, from the ground up, a new worldwide digital innovation lab capability that sets out to develop products and services through design, lean innovation and agile methodologies, coupled with new technologies. He champions a holistic human centred proposition from design thinking and service design, through to digital creation (UX & UI); leading, managing and creating, strategic, digital and physical work, blended with a solid business understanding that pushes beyond current trends into future focused innovation.

Anish has an Executive MBA at Imperial college London where he has also explored how strategic design can combine with business in original ways.

Immigration: A Wicked Problem

[email protected] | Delawit Assefa
post authorDelawit Assefa

Delawit Assefa

Delawit Assefa is a UX/UI Designer in the Washington D.C. Area, a recent first-generation college graduate looking for new opportunities. She is passionate about user-centered design, problem-solving, and storytelling through different mediums and is looking forward to creating meaningful experiences and bridging the gap between technology and human experiences through design in her career.

Stop guessing! Decipher your customer intent with touch point analysis.

[email protected] | Mohan Krishnaraj
post authorMohan Krishnaraj

Mohan Krishnaraj

Mohan Krishnaraj is a Design leader with over two decades of experience. He is currently the Vice President and Global Head of Digital Design at HARMAN International (A Samsung Company). Under his leadership, his team has won several accolades, including prestigious ones like the Red Dot with a USP that blends design and technology. With learnings from leading universities, he brings strategy and innovation best practices to organisations globally.

No More Random Acts of Bot-Building

[email protected] | Lance Christmann
post authorLance Christmann

Lance Christmann

AI researcher, technologist, designer, and innovator. Lance Christmann is the head of experience design at OneReach.ai, where his strong background in interface design and design management, extends the user-centered design approach across all departments. Lance has created  many products and enterprise applications and conversational AI experiences over his career for brands such as  FedEx, Boeing, and the design of the highly acclaimed eBay Desktop application which won an Abode MAX award. Prior to joining OneReach.ai, Lance served as chief experience strategist at EffectiveUI, a full-service user experience agency acquired by WPP/Ogilvy.  

Design like a Therapist

[email protected] | Jeremy Hamann
post authorJeremy Hamann

Jeremy Hamann

Jeremy Hamann is a mental health counselor turned designer. He lives in Longmont, CO with his wife Jane and basset hound Jed. Jeremy is obsessed with empathy and personality in design. When he isn't reading sci-fi or painting he is chasing tornados and hurricanes accross the country.

How to be a…UX Firefighter!?

[email protected] | Chyna Smith
post authorChyna Smith

Chyna Smith
Chyna is a UX & Product Designer at Boeing, where she designs innovative mobile apps and supports cutting-edge extended reality (XR) products. She specializes in translating complex problems into user-focused yet business-driven solutions. Chyna holds a Master’s degree in User Experience Design from the Maryland Institute College of Art. Learn more @ chynamsmith.com.

A note from Marquise Stillwell, Black designer and business owner, to other leaders out there

[email protected] | Marquise Stillwell
post authorMarquise Stillwell

Marquise Stillwell

Marquise is the founder and principal of Openbox, a people-centered design studio focused on improving the lives of people in the communities and cities. Marquise brings his passion for supporting diverse cultures and bringing positive change through his many philanthropic and creative activities, from teaching at Danish design schools—CIID in Copenhagen and the KaosPilot in Aarhus; to co-founding Deem Journal, a publication focused on design and social practice; and also collaborating with his Openbox colleague Petter Ringbom on films including Shield and Spear (2014) and The New Bauhaus (2019). Marquise serves as a board member for the Lowline Underground Park, Stae, Artmatr, and Urban Ocean Lab. He is also a member of the High Line Advisory Committee.

Using Trust & Personalization to Improve Your Website

[email protected] | Joe Martin
post authorJoe Martin

Joe Martin

Joe Martin is a technology-focused entrepreneur and international speaker from Chicago. His ideas on leadership have been featured on Fox News, Tasty Trade, and WCIU. With multiple appearances on radio, podcasts, and a 2019 TEDx Talk, he advises companies on communication, culture, and website conversion strategies through his agency, Martin Creative.

Why I hate the U-word

[email protected] | Allie Jehle
post authorAllie Jehle

Allie Jehle

Allie is a Visual & User Experience Designer at IBM. She is passionate about helping businesses transform their corner of the ’net through holistic and intuitive human-centered design.

Why you Need to Diversify your Design Team

[email protected] | Omri Nir
post authorOmri Nir

Omri Nir

Omri Nir is a UX designer working at HP and based out of San Diego, CA. He has a passion for creating research driven design solutions that balance user advocacy with business needs. His work and reflections can be can be found at omrinirux.com and on Instagram at @omrinirux.

User: going beyond the four-letter word

[email protected] | Nikita Chandawale
post authorNikita Chandawale

Nikita Chandawale

Nikita Chandawale is a User Experience Researcher currently working at Flipkart (Walmart India), Bangalore, an e-commerce company. At Flipkart, she leads the user acquisition and retention charter. Apart from being a researcher, she is an avid board gamer and an urban gardener.

UI/UX case study: How can Venmo streamline group payments?

[email protected] | Selene Vitela
post authorSelene Vitela

Selene Vitela

My name is Selene Vitela and I am a UX Designer. As a current undergraduate student at the University of Virginia studying psychology and entrepreneurship, I am fascinated with understanding people and the choices they make. I focus on creating meaningful user experiences through technology, design, and user research. 

Beginning in August, I will be helping teach a UX design class with a company called Hackcville and will also be working with a team to solve UX problems for companies in Charlottesville. Feel free to reach out to me at [email protected].

Transitioning to Design Management is Hard, Risky and Requires a Lot of Luck

[email protected] | Andy Budd
post authorAndy Budd

Andy Budd

User Experience Designer and co-founder of Clearleft, Andy is a best selling tech author, curates the UX London and Leading Design conferences and helped set-up The Brighton Digital Festival. Andy is a regular speaker at international conferences like SXSW, Awwwards and The Next Web. He currently runs an online community of over 1,500 Heads, Directors and VPs of Design, and is a founding member of Adobe's Design Circle. Andy has appeared on both the Wired 100 and BIMA 100 lists, as well as winning agency of the year several times running. Never happier than when he's diving some remote tropical atoll, Andy is a qualified PADI dive instructor and retired shark wrangler.

Using Data to Build Better Products

[email protected] | Meghan Wenzel
post authorMeghan Wenzel

Meghan Wenzel

Meghan Wenzel is a Senior UX Researcher at 15Five, an employee engagement and performance management platform. She leads 15Five's strategic research efforts, exploring topics such as how to foster trust and engagement with the tool. Previously she founded the UX Research practive at Factual, a location data startup, where she educated the company on the value of research and built out their UX Research processes. She also worked at ADP, where she conducted research across their various product platforms. 

What privacy pros can learn from service design

[email protected], [email protected] | TJ Harrop, Tim de Sousa
post authorTJ Harrop

TJ Harrop

TJ Harrop is a Designer and Product Manager from Manchester, UK. He is currently working in Sydney, Australia where he avoids exposing his milky British complexion to the sun at all costs.TJ specialises in transforming Government services using a designers approach and an engineer’s toolkit. He coaches and leads teams to deliver services that go deeper than websites and apps to include platforms, fees, support, and accessibility. Find him at tjharrop.com. 

post authorTim de Sousa

Tim de Sousa

Tim is a privacy and information governance policy specialist with a focus on innovation and emerging technologies. In 2019, Tim established and ran the NSW Government Policy Lab, Australia's first whole-of-government human-centred policy design lab. He has held senior privacy roles with Westpac, the Commonwealth Bank of Australia and the Office of the Australian Information Commissioner, and serves on the ANZ advisory board of the International Association of Privacy Professionals.

Design from a Distance

[email protected] | Adriana Valdez Young
post authorAdriana Valdez Young

Adriana Valdez Young

Adriana is an independent design researcher and project advisor at SOUR, where she supports the design of people and planet-centered products, experiences, and cities. She is also acting chair and faculty at MFA Interaction Design, School of Visual Arts in New York City.

UI copy: Remove vs Delete

[email protected] | Alex Zlatkus
post authorAlex Zlatkus

Alex Zlatkus

Alex is a product designer from Boston, MA. With a history in customer support and quality assurance, he focuses on creating empathetic solutions, that work for all use cases.

Alex has extensive experience bringing UX best practices to startups and relish's every opportunity to advocate for design. Alex works at LogicManager, designing SaaS solutions in the risk management industry, and works part time at Connective, a social app for creatives. 

Good Design Vs. Good UX Design

[email protected] | Esther Pomerantz
post authorEsther Pomerantz

Esther Pomerantz

Esther Pomerantz is a UX/UI Designer who is passionate about employing design to help both people and businesses succeed. She believes that business problems are solved by addressing user problems and strives to continuously tackle those problems.  Follow her on Medium for more thought and ideas or reach out to her via LinkedIn.

The secrets of collaboration

[email protected] | Vicky Gao
post authorVicky Gao

Vicky Gao

Vicky Gao is a Senior User Experience Designer at LinkedIn, where she designed and shipped the hiring product for users from small business. She deeply believes in people first, and her strengths include user-centric product strategy, problem-solving, and delivering design solution at scale. Previously, she graduated from Georgia Tech with a Master degree in Human Computer Interaction.

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