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Articles With Authors

Airlines and Covid19: How User Centered Design Can Help

[email protected] | Tyler Roberts
post authorTyler Roberts

Tyler Roberts

Tyler Roberts is a Research Associate at the User Experience Center. Before joining the UXC, Tyler worked for various technology companies including Ancestry.com and Grow. While at Grow, he helped develop business intelligence tools for small businesses as a product owner and project manager.

Tyler holds a Bachelor of Science degree from Brigham Young University, where he studied Sociology and minored in Business Management and German. He is currently pursuing a Master of Science degree in Human Factors in Information Design at Bentley University.

A UX/UI Case Study on Spotify

[email protected] | Delawit Assefa
post authorDelawit Assefa

Delawit Assefa

Delawit Assefa is a UX/UI Designer in the Washington D.C. Area, a recent first-generation college graduate looking for new opportunities. She is passionate about user-centered design, problem-solving, and storytelling through different mediums and is looking forward to creating meaningful experiences and bridging the gap between technology and human experiences through design in her career.

How to be a better designer by understanding human perception

[email protected] | Westley Knight
post authorWestley Knight

Westley Knight

With over 20 years experience working in web and digital, both as a developer and a designer, Westley helps teams to design and build user-centred experiences across any platform, and has done in almost every industry you can imagine. Westley has a passion for sharing his experience and knowledge directly by integrating with multi-disciplinary teams, or to a wider audience by speaking at conferences, and writing articles. His book "UX for Developers" (Apress, 2018) aims to close the gap between designers and developers and integrate user-centred practices in day-to-day development work.

A New Twist on Two Old Morphisms

[email protected] | Lance Christmann
post authorLance Christmann

Lance Christmann

AI researcher, technologist, designer, and innovator. Lance Christmann is the head of experience design at OneReach.ai, where his strong background in interface design and design management, extends the user-centered design approach across all departments. Lance has created  many products and enterprise applications and conversational AI experiences over his career for brands such as  FedEx, Boeing, and the design of the highly acclaimed eBay Desktop application which won an Abode MAX award. Prior to joining OneReach.ai, Lance served as chief experience strategist at EffectiveUI, a full-service user experience agency acquired by WPP/Ogilvy.  

Emotional Landing Pages: We Must Feel to Buy

[email protected] | Tatiana Gutierrez
post authorTatiana Gutierrez

Tatiana Gutierrez

Conversion Optimisation Specialist with nine years of experience in performance marketing and strategic planning for various digital businesses, both startups and big brands. She's currently working at MYOB, an Australian Accounting software company, leading the experimentation team. She's self-directed learner, curious, passionate about human psychology, mindfulness, ethical products, data analysis and technology.

She writes on Medium about marketing, website optimisation and user behavioural psychology.

5 things hiring managers are looking for in your UX portfolio

[email protected] | Westley Knight
post authorWestley Knight

Westley Knight

With over 20 years experience working in web and digital, both as a developer and a designer, Westley helps teams to design and build user-centred experiences across any platform, and has done in almost every industry you can imagine. Westley has a passion for sharing his experience and knowledge directly by integrating with multi-disciplinary teams, or to a wider audience by speaking at conferences, and writing articles. His book "UX for Developers" (Apress, 2018) aims to close the gap between designers and developers and integrate user-centred practices in day-to-day development work.

Enhance your digital design creation with simple motion graphics

[email protected] | Eva Schicker
post authorEva Schicker

Eva Schicker

Eva Schicker is a writer and creative director with a focus on UX design and digital environments. In her articles, she explores the soft boundaries of interconnecting digital expertise. UX, UI, animation, interactivity, tech skills, and content development all play a huge part in implementing design in a fast-changing digital environment. Providing such knowledge through her writing is Eva’s passion. She studied art & media at Düsseldorf Art Academy in Germany and subsequently worked in NYC ad agencies for many years. Most recently, she graduated from the UX NYC General Assembly bootcamp. She loves all things art, especially the art of listening.

6 Ways UX Researchers can be Advocates for Humans

[email protected] | Michelle Nguyen
post authorMichelle Nguyen

Michelle Nguyen

Michelle is a multidisciplinary UX Researcher, with a background in graphic design, academic research, and museum evaluation. Michelle's strong qualitative skills and foundational psychology knowledge drive her human-centered approach to UX and her advocacy work for users and diversity & inclusion. She specializes in exploring ambiguity & problem spaces and translating user needs into actionable findings, driving impact on strategic business directions. You can follow Michelle and her writing on medium.com/@michlinh. 

DNA of a Designer

[email protected] | Anish Joshi
post authorAnish Joshi

Anish Joshi

Anish is currently Head of Design & Innovation for Shell where he is helping to create, from the ground up, a new worldwide digital innovation lab capability that sets out to develop products and services through design, lean innovation and agile methodologies, coupled with new technologies. He champions a holistic human centred proposition from design thinking and service design, through to digital creation (UX & UI); leading, managing and creating, strategic, digital and physical work, blended with a solid business understanding that pushes beyond current trends into future focused innovation.

Anish has an Executive MBA at Imperial college London where he has also explored how strategic design can combine with business in original ways.

Role of Semiotics in Design Thinking & UX Design

[email protected] | Priya Dubey
post authorPriya Dubey

Priya Dubey

Priya Dubey combines her UX Design skills, with her prior experience in brand management & content strategy, to create delightful and intuitive designs. Keen interest in Design Thinking and how it can change the world for the better. She is also an artist and writer. You can reach her on twitter @Pridub. 

When You Shouldn’t Take That UX Position

[email protected] | Chris Kiess
post authorChris Kiess

Chris Kiess
Chris is a healthcare designer with 15 years of experience in the health industry. He has worked with a number of large organizations in healthcare to include Eli Lilly, Indiana University School of Medicine, the Department of Veterans Affairs, the Alzheimer’s Association, Amedisys Home Health and Hospice Care, Walgreens and Baxter Health. Chris currently resides in the Greater Chicago Area, working with a start-up in the home healthcare space.

Let’s talk about Design Sprints

[email protected] | Shane Allen
post authorShane Allen

Shane Allen

Cross-functional Product Designer who loves being at the intersection of design, technology, brand, and strategy. I'm driven by a combination of natural curiosity, formal design principles, and a healthy obsession for problem solving and building meaningful products for people all around the world.

15 Things to Consider for Your UX Portfolio

[email protected] | Loe Lee
post authorLoe Lee

Loe Lee

Loe Nudell Lee loves to build winning teams. She's a Design Manager at HubSpot, a mom, and a musician based in Minneapolis, Minnesota. Before HubSpot, she worked for Marketo, Art.com, and various startups in the Bay Area. She's passionate about business strategy, data-backed decision making, and inclusive product teams.

Where Product Ideas Come From

[email protected] | Laura Klein
post authorLaura Klein

Laura Klein

Laura fell in love with technology when she saw her first user research session over 20 years ago. Since then, she’s worked as an engineer, user experience designer, and product manager in Silicon Valley for companies of all sizes. She’s written two books for product managers, designers, and entrepreneurs, Build Better Products (Rosenfeld Media ’16) and UX for Lean Startups (O’Reilly Media ’13), and she’s a frequent speaker at tech conferences, including SXSW, Lean Startup Conference, and Mind the Product. She is currently Principal at Users Know, a UX design consultancy, and works as a coach and adviser to product teams and startups. 

When does UX Design become Service Design?

[email protected] | Anish Joshi
post authorAnish Joshi

Anish Joshi

Anish is currently Head of Design & Innovation for Shell where he is helping to create, from the ground up, a new worldwide digital innovation lab capability that sets out to develop products and services through design, lean innovation and agile methodologies, coupled with new technologies. He champions a holistic human centred proposition from design thinking and service design, through to digital creation (UX & UI); leading, managing and creating, strategic, digital and physical work, blended with a solid business understanding that pushes beyond current trends into future focused innovation.

Anish has an Executive MBA at Imperial college London where he has also explored how strategic design can combine with business in original ways.

Intersectionality: a critical piece of your service and product strategy

[email protected] | Kate Matesic
post authorKate Matesic

Kate Matesic

Kate is a multidisciplinary designer, working across interaction design, user research, and service design to deliver inclusively-designed products and services.

User research, as well as a love for experimentation, drive Kate’s design process. She enjoys breaking down systems, and exploring tactics to improve experiences in unconventional ways. This work is all underpinned by human-centred principles and working laterally across disciplines.

You can follow Kate on Twitter @kate_matesic and find more product insights from her on Say Yeah’s Digital Insights blog.

Conversational Design — applying it to all types of interfaces.

[email protected] | Danny McCabe
post authorDanny McCabe

Danny McCabe

Danny is a UX Lead, game developer, and software engineer with over 15 years experience working in various industries. He has presented at UX Australia, and has previously taught UX to designers in Melbourne, Australia for 1.5 years. Currently he is interested in helping foster Citizen Science initiatives in the Melbourne game development space, with the goal of integrating gaming with science research.

Dangerous times in Design

[email protected] | Anish Joshi
post authorAnish Joshi

Anish Joshi

Anish is currently Head of Design & Innovation for Shell where he is helping to create, from the ground up, a new worldwide digital innovation lab capability that sets out to develop products and services through design, lean innovation and agile methodologies, coupled with new technologies. He champions a holistic human centred proposition from design thinking and service design, through to digital creation (UX & UI); leading, managing and creating, strategic, digital and physical work, blended with a solid business understanding that pushes beyond current trends into future focused innovation.

Anish has an Executive MBA at Imperial college London where he has also explored how strategic design can combine with business in original ways.

Tips for UX Writing

[email protected] | Chanchal Agrawal
post authorChanchal Agrawal

Chanchal Agrawal

Chanchal is a Product Designer; whose passion lies in creating products that go beyond the reach of expectations. Coming from a computer science background and currently pursuing design, she intuitively connects dots between a product’s experience, aesthetic, and engineering. Find her ingenuity at https://.chanchalagrawal.com.

What Tools does 15 Years in the Theater give to a UX Designer?

[email protected] | Toby Trachtman
post authorToby Trachtman

Toby Trachtman

Toby Trachtman is a UX Designer who uses his acting skills to empathize with users and solve their problems. When not UXing, he likes to spend time with his wife and their 1.5 year old daughter. He firmly believes that UX and UI are two separate (and equally important) skill sets and that properly executed, experience design can change the world. Due to Covid-19, he is currently looking for his next big challenge. You can find Toby on LinkedIn https://.linkedin.com/in/tobytrachtman/. 

UX traffic light colours

[email protected] | Kalte Dunkelheit
post authorKalte Dunkelheit

Kalte Dunkelheit

I’m working on digital products for more than 6 years, and I believe that the best thing to scale a product is having a great team, documentation, reviewing the business goals in each release and have a process. I believe in UX as a method to make our product pop!

Constraints Propel Design Thinking

[email protected] | Priya Dubey
post authorPriya Dubey

Priya Dubey

Priya Dubey combines her UX Design skills, with her prior experience in brand management & content strategy, to create delightful and intuitive designs. Keen interest in Design Thinking and how it can change the world for the better. She is also an artist and writer. You can reach her on twitter @Pridub. 

Understanding users by going beyond personas, demographics, and affinity groups

[email protected] | Kate Matesic
post authorKate Matesic

Kate Matesic

Kate is a multidisciplinary designer, working across interaction design, user research, and service design to deliver inclusively-designed products and services.

User research, as well as a love for experimentation, drive Kate’s design process. She enjoys breaking down systems, and exploring tactics to improve experiences in unconventional ways. This work is all underpinned by human-centred principles and working laterally across disciplines.

You can follow Kate on Twitter @kate_matesic and find more product insights from her on Say Yeah’s Digital Insights blog.

The Tipping Point: Who is best placed to do strategic design?

[email protected] | Anish Joshi
post authorAnish Joshi

Anish Joshi

Anish is currently Head of Design & Innovation for Shell where he is helping to create, from the ground up, a new worldwide digital innovation lab capability that sets out to develop products and services through design, lean innovation and agile methodologies, coupled with new technologies. He champions a holistic human centred proposition from design thinking and service design, through to digital creation (UX & UI); leading, managing and creating, strategic, digital and physical work, blended with a solid business understanding that pushes beyond current trends into future focused innovation.

Anish has an Executive MBA at Imperial college London where he has also explored how strategic design can combine with business in original ways.

Immigration: A Wicked Problem

[email protected] | Delawit Assefa
post authorDelawit Assefa

Delawit Assefa

Delawit Assefa is a UX/UI Designer in the Washington D.C. Area, a recent first-generation college graduate looking for new opportunities. She is passionate about user-centered design, problem-solving, and storytelling through different mediums and is looking forward to creating meaningful experiences and bridging the gap between technology and human experiences through design in her career.

Stop guessing! Decipher your customer intent with touch point analysis.

[email protected] | Mohan Krishnaraj
post authorMohan Krishnaraj

Mohan Krishnaraj

Mohan Krishnaraj is a Design leader with over two decades of experience. He is currently the Vice President and Global Head of Digital Design at HARMAN International (A Samsung Company). Under his leadership, his team has won several accolades, including prestigious ones like the Red Dot with a USP that blends design and technology. With learnings from leading universities, he brings strategy and innovation best practices to organisations globally.

No More Random Acts of Bot-Building

[email protected] | Lance Christmann
post authorLance Christmann

Lance Christmann

AI researcher, technologist, designer, and innovator. Lance Christmann is the head of experience design at OneReach.ai, where his strong background in interface design and design management, extends the user-centered design approach across all departments. Lance has created  many products and enterprise applications and conversational AI experiences over his career for brands such as  FedEx, Boeing, and the design of the highly acclaimed eBay Desktop application which won an Abode MAX award. Prior to joining OneReach.ai, Lance served as chief experience strategist at EffectiveUI, a full-service user experience agency acquired by WPP/Ogilvy.  

Design like a Therapist

[email protected] | Jeremy Hamann
post authorJeremy Hamann

Jeremy Hamann

Jeremy Hamann is a mental health counselor turned designer. He lives in Longmont, CO with his wife Jane and basset hound Jed. Jeremy is obsessed with empathy and personality in design. When he isn't reading sci-fi or painting he is chasing tornados and hurricanes accross the country.

How to be a…UX Firefighter!?

[email protected] | Chyna Smith
post authorChyna Smith

Chyna Smith
Chyna is a UX & Product Designer at Boeing, where she designs innovative mobile apps and supports cutting-edge extended reality (XR) products. She specializes in translating complex problems into user-focused yet business-driven solutions. Chyna holds a Master’s degree in User Experience Design from the Maryland Institute College of Art. Learn more @ chynamsmith.com.

A note from Marquise Stillwell, Black designer and business owner, to other leaders out there

[email protected] | Marquise Stillwell
post authorMarquise Stillwell

Marquise Stillwell

Marquise is the founder and principal of Openbox, a people-centered design studio focused on improving the lives of people in the communities and cities. Marquise brings his passion for supporting diverse cultures and bringing positive change through his many philanthropic and creative activities, from teaching at Danish design schools—CIID in Copenhagen and the KaosPilot in Aarhus; to co-founding Deem Journal, a publication focused on design and social practice; and also collaborating with his Openbox colleague Petter Ringbom on films including Shield and Spear (2014) and The New Bauhaus (2019). Marquise serves as a board member for the Lowline Underground Park, Stae, Artmatr, and Urban Ocean Lab. He is also a member of the High Line Advisory Committee.

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