Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Become a member

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Archives for [email protected]

Mohan Krishnaraj

Vice President and Global Head, Digital Design | HARMAN International (A Samsung Company)

Mohan Krishnaraj is a Design leader with over two decades of experience. He is currently the Vice President and Global Head of Digital Design at HARMAN International (A Samsung Company). Under his leadership, his team has won several accolades, including prestigious ones like the Red Dot with a USP that blends design and technology. With learnings from leading universities, he brings strategy and innovation best practices to organisations globally.

    Stop guessing! Decipher your customer intent with touch point analysis.

    • Consumer products, Design, Human factors, Interaction Design, Product design, Technology

    Today’s customers are more demanding and less forgiving than ever before. 96% of unhappy customers don’t complain and 91% of those will simply leave and never come back.

    Article by Mohan Krishnaraj
    Share
    Share:Stop guessing! Decipher your customer intent with touch point analysis.
    3 min read
    TouchPoint_ArticleImage
    ✕

    Join the UX Magazine community!

    Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

    Hello!

    You're officially a member of the UX Magazine Community.
    We're excited to have you with us!

    Thank you!

    To begin viewing member content, please verify your email.

    Tell us about you. Enroll in the course.

      ✕

      This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and

      Accept policy