Veronica Krieg
Veronica Krieg is an award-winning Senior Content Writer for Sharpen, the agent-first contact center company. Veronica tells stories that reshape how readers think about customer service. She offers up no-nonsense strategies that inspire business leaders to overhaul customer experiences.
Andreas Fachner
Andreas is Director Brand Strategy at MetaDesign. Working on next-generation branding solutions for voice and AR interfaces, he strongly believes in bringing strategy and experience design together to create meaningful impact.
Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword.
Sara Coene
Founder of the Change Designers. Supporting organizations and teams in building employee experience and increasing the user adoption of change through consultancy and coaching.
Konrad Jarociński
Technologist, researcher, lecturer, and innovator. Konrad Jarocinski helps industry leaders get their innovation strategies in place and scale their digital efforts to realise their full potential. With more than 10 years of advisory experience under his belt, he has served more than 50 companies on four continents, ranging from Fortune 100-size companies to start-ups.
Anthony Miller
Anthony is the founder and creative director of millermedia7, a digital product agency that focuses on software, UX UI, and digital strategy. Anthony leads the company as a strategist to venture backed startups and enterprise clients. Anthony is constantly innovating new technology to further millermedia7’s goals and mission.
Valentin Radu
I am an entrepreneur, data-driven marketer, CRO expert, international speaker, father, husband, and pet guardian. I have spoken at over 100 International events over the last seven years, including DMEXCO, Mobile Web Congress, SMXL, Growth Marketing Conference, MeetMagento, Conversion World, Webit, WebSummit, SemDays, Gpec, HowToWeb, IceeFest, Ecommerce Brazil, LMFA Singapore, TechinAsia, etc.
Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword.
David Gear
Kia ora, I'm a Senior Creative with over 15 years of experience in idea generation, copywriting, directing, and campaign creation for broadcast, digital, social media and public relations. I love creating engaging content that connects customers with businesses.
Mike Wittenstein
Mike Wittenstein is an expert at strategy, change, experience design, and story. He helps leaders get their strategies so clear, their people want to make them real. Mike founded Storyminers in 2002. Since then, he and his teams have served over 800 organizations, from Fortune 100-size companies to start-ups, with game-changing-yet-practical ideas. On-stage and on-line, Mike’s thought-provoking presentations, consulting, and coaching prepare professionals to take early advantage of what’s coming next.
Samantha Wolhuter
I am a marketing professional skilled in content and creative strategy. I have both a strong strategic and creative background. I have experience in through-the-line advertising, working on some of the world's biggest and greatest brands, ensuring that I have keen insight into brand building. I have experience in B2C and B2B marketing, and I currently work within the digital marketing industry. I am one of the few in the industry pioneering the importance of real content strategy.
Lisa Palmer
Leading with customer success as my true north, I'm passionate about the ethical application of technology, particularly data and AI, to driving both profits and purpose for enterprises. "If we can make good, safe, and responsible AI profitable, whilst making dangerous and irresponsible AIs costly, then we achieve the best possible result for humanity." R. Carrier
Jeff Steen is a longtime writer and content marketer, covering topics as varied as restaurant culture, health, religion, and technology. He has written for The Denver Post, Inc Magazine, and FitSmallBusiness, among other titles. When he’s not writing, he helps small startups build websites and develop marketing strategies. Learn more at jeffreysteen.com.
Leticia Cervantes
Leticia is a Strategic Design Director at BCG Digital Ventures. Her work has been focused on Fintech, Energy and Consumer Goods Industries. Leticia’s Design Thinking and Venture Build work has spanned across the US, Europe and Latin America.
Joseph Downs is a UX content writer at Justinmind. He's pretty active on Justinmind's blog, where he often writes about all topics relating to UX and UI. Usability, music, cooking and classic motoring are just some of his obsessions.
Justinmind
Justinmind is an all-in-one prototyping tool for web and mobile apps. From wireframes to highly interactive prototypes, it's the best way to test your ideas before you start coding!
Nick Easen
Nick Easen is an award-winning UK-based freelance journalist, broadcaster, editor, and consultant with over 16 years of experience in television, print, and online. With experience in content for BBC, CNN, CNBC, Bloomberg, BBC World News, BBC domestic, and BBC.com, as well as a host of British, American, and Asia-Pacific publications.
Edward Beebe-Tron is a researcher, designer, and writer. Edward’s non-traditional background merges over 7 years of research experience for Fortune 500, nonprofit, healthcare, and Saas companies. Additionally, Edward previously established a nonprofit research organization studying the intersectionality of food waste and food insecurity throughout the city of Chicago. Edward is a food nerd and loves spending their free time researching food topics like the history of the hamburger, or scientific reasoning for having pineapple on pizza.
Simon Heather
Simon is a Director in IDEO's NY studio, an experienced creative leader running multidisciplinary teams of designers at IDEO for a few years in retail, real estate, financial services, tech, etc. He's also taught design and innovation at NYU, Venture for America, and mentored entrepreneurs at New Museum's Incubator. As the Business Design Lead of the NY studio, he's a true hybrid with depth in both creative product and service development and business strategy.
Alice is a business design lead in IDEO’s New York studio, where she integrates IDEO’s human centered approach with designing for clients’ strategic needs and aspirations. She is passionate about blending creative and analytical thinking to simplify complex challenges, develop elegant solutions and craft powerful stories.
Edward Beebe-Tron is a researcher, designer, and writer. Edward’s non-traditional background merges over 7 years of research experience for Fortune 500, nonprofit, healthcare, and Saas companies. Additionally, Edward previously established a nonprofit research organization studying the intersectionality of food waste and food insecurity throughout the city of Chicago. Edward is a food nerd and loves spending their free time researching food topics like the history of the hamburger, or scientific reasoning for having pineapple on pizza.
Colin is recognized by Linkedin as one of the ‘World's Top 150 Business Influencers’. He is Founder & CEO of Beyond Philosophy LLC who helps organizations grow by identifying hidden, unmet needs.
- The Financial Times selected his company, Beyond Philosophy LLC, as one of the best management consultancies
- Brand Quarterly readers also voted him one of the 'top 50 Marketing Thought Leaders Over 50' for two years in a row.
- A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.
Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful Intuitive Customer podcast. https://beyondphilosophy.com/podcasts/
Colin's company, Beyond Philosophy LLC, helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). We capitalize on this by improving your customer experience to meet these needs thereby retaining and acquiring new customers across the market.
Beyond Philosophy LLC has helped many of the world's most prestigious organizations grow. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months that lead to 10% in shipping volumes.
Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers.
His followers can subscribe to his LinkedIn newsletter 'Why we buy'. Just read one of Colin's articles and subscribe.
Follow Colin on Twitter @ColinShaw_CX
Intuitive Customer Podcast - https://beyondphilosophy.com/podcasts
Rachel Gallucci solves problems through thoughtful, user-centric design. As an in-house UX Designer for Fortune 250 company, she designs enterprise solutions used by 30k unique visitors monthly. She is a certified Web Accessibility Specialist and an advocate for accessible design and development. She writes about scalable design systems, usability research, and advocating for UX within large organizations.
I'm a user experience designer with a strong research background. I'm very methodical and research-driven in my approach, but flexible in finding the right method for each project. I design products and services, and I lead in research and design strategy.
I've also been teaching design thinking and UX methods at CareerFoundry since February 2017. I've led dozens of students through end-to-end research and design of native mobile apps. I'm a contributing writer to CareerFoundry's blog. My UX work with CareerFoundry helps me work communicate about UX effectively with clients and team members who aren't designers.
Learn more about me and see my projects at jonnygrass.com
Toby Trachtman is a UX Designer who uses his acting skills to empathize with users and solve their problems. When not UXing, he likes to spend time with his wife and their 1.5 year old daughter. He firmly believes that UX and UI are two separate (and equally important) skill sets and that properly executed, experience design can change the world. Due to Covid-19, he is currently looking for his next big challenge. You can find Toby on LinkedIn https://.linkedin.com/in/tobytrachtman/.
Adam is a senior lead UX/UI designer with more than 8 years of experience. Adam's passion for design steadily grew into his own agency, that he's currently leading.
Holly Formosa is a marketing and comms pro with 10+ years working across the tourism, food/wine and hospitality sectors, including in her role as PR Manager of Australia's internationally acclaimed the Melbourne Food and Wine Festival. Holly's blog CommsClass provides free marketing advice for businesses in the experience economy, who seek to increase brand awareness and increase revenue. You can browse her latest resources at Commsclass.com.
I’m a hardworking yet light-hearted UX Designer trying to positively impact people’s lives through creative problem solving. I strongly believe in the power of design thinking to create not only functional solutions, but inspiring solutions as well.
Coming from the architecture world, human-centered design is my jam. I worked as an Interior Designer in world-renowned architecture firms for the first 5 years of my professional career. With my main focus on workplace transformation, I learned the importance of understanding your user group to properly design the physical space. Many ideologies can cross over from designing physical space to designing digital space.
When not googly eyed from a great interface or a beautiful old building, you can find me at a coffee shop with a good read trying to pet every dog I see.
Olga Boichuk is a UX/UI Designer at KeenEthics. She has a lot of experience building UI systems, with projects like a Marketing Solutions Platform, an HR platform for employee evaluation, a Recruitment app for searching talented candidate, designing a communication platform (web/iOS/Android), and designing several corporate landing pages.
I have ~ 8 years of experience across Product Design, Product Management and User Experience (UX). I led the product / design of BHIM payments app launched to 10 million downloads in 10 days. BHIM recorded INR 4.8 billion worth of transactions in Mar '18. I also worked on designing the UPI common library currently used on ~100 million devices. Various other Juspay products do about 5 million transactions per day.
I founded the consulting firm Kerry Bodine & Co. in 2014 to create great customer experiences with business leaders who want the financial benefits of human-centered thinking. My book, Outside In: The Power of Putting Customers at the Center of Your Business — and my writing in Harvard Business Review, The Wall Street Journal, Fast Company, Forbes, and USA Today — draws on two decades in technology and design, showing how observant companies win again and again.
Kristina Arezina is a Software Developer that loves to learn and create. She has worked at Botmock, the world's leading conversational app designer, to simplify the designing of chatbots. She is passionate about building software that positively impacts society and loves to share what she has learned through writing and public speaking.
Kriti is a UX designer from Mumbai. Psychologist by education, reader & writer by passion, she loves to explore ideas within the intersection of design, business and the human experience.
I'm a User Experience Researcher fascinated by human nature. I talk to people, ask a lot of questions, do research, run workshops and lead projects. With these powers combined I explore the depths of complex problems to build the best solutions.
With the urge of doing something different always, I pursued Post Graduation Diploma in Management specializing in Business Entrepreneurship (PGDM-BE) from Entrepreneurship Development Institute of India to fulfill my inclination towards Entrepreneurship. Completing almost a year in doing what I love the most- being creative, started up “Les Fleurs” dealing in floral decorations and arrangements for all types of events as well as delivery of fresh flowers to your loved ones.
The idea not being a different one but the aim of changing the unorganized floral market of Nasik triggered the birth of Les Fleurs. Giving the modern and western touch of floral arrangements retaining the aesthetic and true value of flowers is what Les Fleurs believes in. Celebrate, spread the magic of love and create memories
I am a dynamic and high on spirit entrepreneur and believe that “There is no scope of luck in any business. If you want perfection you have to strive hard for the same.” Besides that I am a marketing, advertising and branding enthusiast and like traveling, experimenting and exploring things.
I am passionate about digital experiences, and I have primarily delivered experiences for business applications, and also for the end-user application.
I believe in design enablement through vision and strategy. I believe in the advocacy of users, however constantly reflecting on business values through the process of development. I value shipping over anything else and believe in the values of transparency and authenticity.
Will is a Senior Designer and in-house video expert at Liquid Light based in Brighton UK. Will enjoys the finer things in life; great coffee, exciting tech and creating pristine designs. The epicentre of Liquid Light - Will always has a tale to tell.
I help brands, businesses or organisations solve problems and gain design direction that aligns with and satisfies their goals - in a smooth and enriching experience through ideals of lifelong learning, teaching and growing!
At the crux of product development and growth marketing. Mixer of UX, culture, and technology to build powerful user experiences. Product Hunt aficionado, frequent writer for design publications, and go-to-market champion. Learn more about me at https://semino.me
7+ years of experience in startups—as a consultant, founder, designer, and manager. I've mostly worked in the zero-to-one phase of a business—building and launching products (both consumer and B2B).
Linus Ekenstam (@LinusEkenstam) is the co-founder of the mental health startup https://sensive.xyz - as well as Chief Product Officer at Thingtesting.com. With previous design roles held at Typeform, Hotjar and GetBamboo he has developed many industry leading user experiences. With over 15 years of design experience and helping companies grow their design organisations & results. Staying true to simple and elegant design principles to continue to create best in class customer experiences.
Product Designer. Lived in Tokyo for the past decade, now living in Silicon Valley. Eng/JP Bilingual. Enjoys fried dumplings and nihonshu.
Jennifer Clinehens
I’m an evidence-based marketer who combines art and science to create impactful customer relationships with brands. Writing where decisions, design, and behavioral science meet. Author, CX That Sings and Choice Hacking.
Tyler Roberts is a Research Associate at the User Experience Center. Before joining the UXC, Tyler worked for various technology companies including Ancestry.com and Grow. While at Grow, he helped develop business intelligence tools for small businesses as a product owner and project manager.
Tyler holds a Bachelor of Science degree from Brigham Young University, where he studied Sociology and minored in Business Management and German. He is currently pursuing a Master of Science degree in Human Factors in Information Design at Bentley University.
Explore new ways of engaging audiences: Former Kerrang! music journalist, media academic, radio producer, Open University and BBC Senior Producer. Led the editorial team on The Open University's iTunes U channel to over 75m downloads
Delawit Assefa is a UX/UI Designer in the Washington D.C. Area, a recent first-generation college graduate looking for new opportunities. She is passionate about user-centered design, problem-solving, and storytelling through different mediums and is looking forward to creating meaningful experiences and bridging the gap between technology and human experiences through design in her career.
David Hildebrand
David is Head of Design for Payments, Identity and Integrity at Lyft. His passions include harnessing the power of design thinking to unlock new business value, helping designers and managers find their voice as writers and presenters, and harnessing the power of mentorship. He lives with his partner Mike in Oakland, California.
With over 20 years experience working in web and digital, both as a developer and a designer, Westley helps teams to design and build user-centred experiences across any platform, and has done in almost every industry you can imagine. Westley has a passion for sharing his experience and knowledge directly by integrating with multi-disciplinary teams, or to a wider audience by speaking at conferences, and writing articles. His book "UX for Developers" (Apress, 2018) aims to close the gap between designers and developers and integrate user-centred practices in day-to-day development work.
AI researcher, technologist, designer, and innovator. Lance Christmann is the head of experience design at OneReach.ai, where his strong background in interface design and design management, extends the user-centered design approach across all departments. Lance has created many products and enterprise applications and conversational AI experiences over his career for brands such as FedEx, Boeing, and the design of the highly acclaimed eBay Desktop application which won an Abode MAX award. Prior to joining OneReach.ai, Lance served as chief experience strategist at EffectiveUI, a full-service user experience agency acquired by WPP/Ogilvy.