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Articles With Authors

The Problem with How Organizations are Thinking about Conversational AI – an Insider’s Guide

[email protected] | Jordan Ratner
post authorJordan Ratner

Jordan Ratner
Jordan Ratner is an original founder and former leader of Deloitte's Conversational AI Practice, overseeing its growth from 2016 - 2020. Jordan is passionate about using AI to transform how businesses solve problems. He has led large-scale implementations of conversational AI solutions within Fortune 500 companies across a wide variety of functions and industries, designed & built hundreds of conversational AI products, and cultivated vendor relationships with many leading conversational AI firms.

A stakeholder’s perspective on engaging in research

[email protected] | Lucy Denton
post authorLucy Denton

Lucy Denton
Lucy is a Senior Product Designer working at Sydney based startup, Dovetail. Dovetail is a qualitative data analysis and research repository tool, aimed to help teams understand their customers and make informed decisions. Prior to Dovetail, Lucy worked at Atlassian for over 5 years where she worked on Jira, the Atlassian marketplace and Hipchat.

Case Study: Solipay App

[email protected] | Matt Lillis
post authorMatt Lillis

Matt Lillis
I’m an artist, museum experience designer and digital experience designer with over 15 years working in the art world. My new passion is utilizing my strong natural empathy and creativity to bridge customer needs and business needs with user-centered design. I believe that I can improve people's lives by designing products that are not only desirable and engaging but also provide a beautiful and delightful experience for the user.

Law of diminishing returns, design and decision making

[email protected] | Sol Mesz
post authorSol Mesz

Sol Mesz
I have over 15 years of experience managing Digital products from idea generation through implementation and growth. I have worked with different products across many industries and with organizations of all sizes, from Fortune 10 to Startups and Non Profits. I am currently an independent consultant helping organizations make better product and design decisions to maximize the impact of design. You can find me at www.solmesz.com.

Building our user research library from scratch

[email protected] | Amy Rogers
post authorAmy Rogers

Amy Rogers
Amy is a London-based designer and researcher who writes about design methods and productivity. Her computer science background gives her a unique and analytical way of designing digital products. She also enjoys illustration, playing video games, and learning new skills through her side projects.

Staying Human in the Age of Big Tech

[email protected] | Tyler Berg
post authorTyler Berg

Tyler Berg
Tyler Berg is a product designer at Viget, where he focuses on creating user interface and design systems for websites and applications that solve user issues and accomplish business objectives. His ultimate goal as a designer is to make the digital world more usable, more approachable, and ultimately, more truthful.

Open vs Closed: a Critical Question for Designing and Building Experiences

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Building an Accessibility Library

[email protected] | Stephanie Hagadorn
post authorStephanie Hagadorn

Stephanie Hagadorn
Stephanie is a UX designer and Certified Professional in Web Accessibility. She’s had the opportunity to work for a wide range of clients and companies, including IBM, USAA, and Indeed, where she’s helped teams across the world build beautiful and inclusive products. Besides design and accessibility, she’s equally passionate and opinionated about video games, movies, and dogs.

Is Voice UI the future of user experience design?

[email protected] | Katie Richmond
post authorKatie Richmond

Katie Richmond
Katie has a background in product design and development and has worked in the gift industry for many years. She is naturally curious, with a strong interest in people and how they interact with digital experiences. She is currently a full-time UX Academy student at Designlab and is looking to transition into a digital product design & UX career.

Onboarding: Best Move for User Retention in Mobile Apps

[email protected] | Olga Kimalana
post authorOlga Kimalana

Olga Kimalana
I am Senior Conversion Strategist in full-stack digital agency Scandiweb. Mostly working with e-commerce stores helping merchants improve user experiences on their websites and increase their bottom lines along the way. Researching websites and users, developing wireframes and creating seamless user journeys is what my days are filled with. I have experience working with a wide variety of industries, from optimizing regular e-commerce stores to airline booking flows and banking websites.

How we have improved the Candidate Rejection Experience at Intel using UX Research Techniques

[email protected] | Shira Ben Cohen
post authorShira Ben Cohen

Shira Ben Cohen
Shira Ben Cohen is a passionate Experience Designer and a UX Researcher, part of Intel's enterprise-wide embedded management consulting unit, she partner and lead Intel's various business units through user experience methodologies to ensure customer experience expectations are met on high-value projects. Shira is a Service Designer, a Business Strategist, and a Design Thinking speaker and trainer. She also co-founded SDI- "Service design Israel" the first Israeli service design community. Shira believes a user-centered approach like Design Thinking and Service Design is the key to an in-depth organizational cultural change and shifting people’s mindsets.

A Simple Method to Analyze Task Flow

[email protected] | Khatia Gagnidze
post authorKhatia Gagnidze

Khatia Gagnidze
Khatia is a designer with over 6 years of experience in product design, specializing in fintech, eCommerce, blockchain, banking, social network, and other industries. She has successfully designed, UX audited, and conducted research both remotely and on-site for companies worldwide, including in Australia, Singapore, UAE, France, and the USA.

Why the ‘Everyone Is a Designer’ Debate Is Beside the Point

[email protected] | Jesse Weaver
post authorJesse Weaver

Jesse Weaver
As an experienced product leader and designer, Jesse spent seven years as the Director of Product and UX for Gaia.com, guiding the company's product ecosystem as it scaled across thirteen platforms. Jesse currently directs the Entrepreneurial Design Studio at the University of Colorado Boulder and is the Founder of Design Like You Mean It, a product design consultancy working with companies of all sizes.

The truth about localization: What actually happens?

[email protected] | Michal Kessel Shitrit
post authorMichal Kessel Shitrit

Michal Kessel Shitrit
I've been swimming in translation waters for the past 10+ years. After freelancing and managing my own translation agency, I realized the system is flawed. Clients get none of the control or responsibility for localization. I set out to change that by giving companies the tools to own the process and take back control over their results.

Moving from a Sales-First to a User-First Design Approach

[email protected] | Maddy Beard
post authorMaddy Beard

Maddy Beard
Maddy Beard is a strategic designer with a focus on UI/UX design in the wellness space. Empathy, cognitive psychology, and digital wellbeing are all driving forces behind her work. This year as an Adobe Creative Resident, Maddy is exploring ways to help people achieve their wellness goals using tech, while intentionally designing these products to promote more mindful tech use. She loves sharing her process and learnings with the creative community on Instagram and via her YouTube channel.

How Nina Oria-Loureiro Designed an Accessible Login Experience with Voice

[email protected] | Matt Rae
post authorMatt Rae

Matt Rae
Matt is a Designer Advocate, and XD Instructor for Adobe, based in Canada. Coming from a decade in product design, across industries including travel, autonomous vehicles, EdTech and advertising technology, he’s now focused on equipping designers with resources to design the best experiences using Adobe XD. He has a passion for user experience, and developing the design community.

We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center

[email protected] | Caroline Sinders
post authorCaroline Sinders

Caroline Sinders
Caroline Sinders is a machine-learning-design researcher, artist, and online harassment expert. For the past few years, she has been examining the intersections of technology’s impact in society, interface design, artificial intelligence, abuse, and politics in digital, conversational spaces. Sinders is the founder of Convocation Design + Research, an agency focusing on the intersections of machine learning, user research, designing for the public good, and solving difficult communication problems. As a designer and researcher, she has worked with Facebook, Amnesty International, Intel, IBM Watson, the Wikimedia Foundation, and others.

User Experience by the Numbers

[email protected] | Chris Kiess
post authorChris Kiess

Chris Kiess
Chris is a healthcare designer with 15 years of experience in the health industry. He has worked with a number of large organizations in healthcare to include Eli Lilly, Indiana University School of Medicine, the Department of Veterans Affairs, the Alzheimer’s Association, Amedisys Home Health and Hospice Care, Walgreens and Baxter Health. Chris currently resides in the Greater Chicago Area, working with a start-up in the home healthcare space.

Case study: An educational cooking app

[email protected] | Matt Lillis
post authorMatt Lillis

Matt Lillis
I’m an artist, museum experience designer and digital experience designer with over 15 years working in the art world. My new passion is utilizing my strong natural empathy and creativity to bridge customer needs and business needs with user-centered design. I believe that I can improve people's lives by designing products that are not only desirable and engaging but also provide a beautiful and delightful experience for the user.

Dispelling Some Common Myths About Conversational AI

[email protected] | Lance Christmann
post authorLance Christmann

Lance Christmann

AI researcher, technologist, designer, and innovator. Lance Christmann is the head of experience design at OneReach.ai, where his strong background in interface design and design management, extends the user-centered design approach across all departments. Lance has created  many products and enterprise applications and conversational AI experiences over his career for brands such as  FedEx, Boeing, and the design of the highly acclaimed eBay Desktop application which won an Abode MAX award. Prior to joining OneReach.ai, Lance served as chief experience strategist at EffectiveUI, a full-service user experience agency acquired by WPP/Ogilvy.  

Employee Journey Mapping

[email protected] | Dzhannet Kashurnikova
post authorDzhannet Kashurnikova

Dzhannet Kashurnikova
My whole experience is around complex transformation projects, leading innovative teams, talent management, employee and customer experience management. As a strategic consultant, I have introduced new approaches and agile methodologies, built and transformed organizational culture to support transformation, developed employee experience strategies and practices, designed HR strategies and approaches, and managed complex development programs.

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