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Articles With Authors

Is Voice UI the future of user experience design?

[email protected] | Katie Richmond
post authorKatie Richmond

Katie Richmond
Katie has a background in product design and development and has worked in the gift industry for many years. She is naturally curious, with a strong interest in people and how they interact with digital experiences. She is currently a full-time UX Academy student at Designlab and is looking to transition into a digital product design & UX career.

Onboarding: Best Move for User Retention in Mobile Apps

[email protected] | Olga Kimalana
post authorOlga Kimalana

Olga Kimalana
I am Senior Conversion Strategist in full-stack digital agency Scandiweb. Mostly working with e-commerce stores helping merchants improve user experiences on their websites and increase their bottom lines along the way. Researching websites and users, developing wireframes and creating seamless user journeys is what my days are filled with. I have experience working with a wide variety of industries, from optimizing regular e-commerce stores to airline booking flows and banking websites.

How we have improved the Candidate Rejection Experience at Intel using UX Research Techniques

[email protected] | Shira Ben Cohen
post authorShira Ben Cohen

Shira Ben Cohen
Shira Ben Cohen is a passionate Experience Designer and a UX Researcher, part of Intel's enterprise-wide embedded management consulting unit, she partner and lead Intel's various business units through user experience methodologies to ensure customer experience expectations are met on high-value projects. Shira is a Service Designer, a Business Strategist, and a Design Thinking speaker and trainer. She also co-founded SDI- "Service design Israel" the first Israeli service design community. Shira believes a user-centered approach like Design Thinking and Service Design is the key to an in-depth organizational cultural change and shifting people’s mindsets.

A Simple Method to Analyze Task Flow

[email protected] | Khatia Gagnidze
post authorKhatia Gagnidze

Khatia Gagnidze
Khatia is a designer with over 6 years of experience in product design, specializing in fintech, eCommerce, blockchain, banking, social network, and other industries. She has successfully designed, UX audited, and conducted research both remotely and on-site for companies worldwide, including in Australia, Singapore, UAE, France, and the USA.

Why the ‘Everyone Is a Designer’ Debate Is Beside the Point

[email protected] | Jesse Weaver
post authorJesse Weaver

Jesse Weaver
As an experienced product leader and designer, Jesse spent seven years as the Director of Product and UX for Gaia.com, guiding the company's product ecosystem as it scaled across thirteen platforms. Jesse currently directs the Entrepreneurial Design Studio at the University of Colorado Boulder and is the Founder of Design Like You Mean It, a product design consultancy working with companies of all sizes.

The truth about localization: What actually happens?

[email protected] | Michal Kessel Shitrit
post authorMichal Kessel Shitrit

Michal Kessel Shitrit
I've been swimming in translation waters for the past 10+ years. After freelancing and managing my own translation agency, I realized the system is flawed. Clients get none of the control or responsibility for localization. I set out to change that by giving companies the tools to own the process and take back control over their results.

Moving from a Sales-First to a User-First Design Approach

[email protected] | Maddy Beard
post authorMaddy Beard

Maddy Beard
Maddy Beard is a strategic designer with a focus on UI/UX design in the wellness space. Empathy, cognitive psychology, and digital wellbeing are all driving forces behind her work. This year as an Adobe Creative Resident, Maddy is exploring ways to help people achieve their wellness goals using tech, while intentionally designing these products to promote more mindful tech use. She loves sharing her process and learnings with the creative community on Instagram and via her YouTube channel.

How Nina Oria-Loureiro Designed an Accessible Login Experience with Voice

[email protected] | Matt Rae
post authorMatt Rae

Matt Rae
Matt is a Designer Advocate, and XD Instructor for Adobe, based in Canada. Coming from a decade in product design, across industries including travel, autonomous vehicles, EdTech and advertising technology, he’s now focused on equipping designers with resources to design the best experiences using Adobe XD. He has a passion for user experience, and developing the design community.

We Need a New Approach to Designing for AI, and Human Rights Should Be at the Center

[email protected] | Caroline Sinders
post authorCaroline Sinders

Caroline Sinders
Caroline Sinders is a machine-learning-design researcher, artist, and online harassment expert. For the past few years, she has been examining the intersections of technology’s impact in society, interface design, artificial intelligence, abuse, and politics in digital, conversational spaces. Sinders is the founder of Convocation Design + Research, an agency focusing on the intersections of machine learning, user research, designing for the public good, and solving difficult communication problems. As a designer and researcher, she has worked with Facebook, Amnesty International, Intel, IBM Watson, the Wikimedia Foundation, and others.

User Experience by the Numbers

[email protected] | Chris Kiess
post authorChris Kiess

Chris Kiess
Chris is a healthcare designer with 15 years of experience in the health industry. He has worked with a number of large organizations in healthcare to include Eli Lilly, Indiana University School of Medicine, the Department of Veterans Affairs, the Alzheimer’s Association, Amedisys Home Health and Hospice Care, Walgreens and Baxter Health. Chris currently resides in the Greater Chicago Area, working with a start-up in the home healthcare space.

Case study: An educational cooking app

[email protected] | Matt Lillis
post authorMatt Lillis

Matt Lillis
I’m an artist, museum experience designer and digital experience designer with over 15 years working in the art world. My new passion is utilizing my strong natural empathy and creativity to bridge customer needs and business needs with user-centered design. I believe that I can improve people's lives by designing products that are not only desirable and engaging but also provide a beautiful and delightful experience for the user.

Dispelling Some Common Myths About Conversational AI

[email protected] | Lance Christmann
post authorLance Christmann

Lance Christmann

AI researcher, technologist, designer, and innovator. Lance Christmann is the head of experience design at OneReach.ai, where his strong background in interface design and design management, extends the user-centered design approach across all departments. Lance has created  many products and enterprise applications and conversational AI experiences over his career for brands such as  FedEx, Boeing, and the design of the highly acclaimed eBay Desktop application which won an Abode MAX award. Prior to joining OneReach.ai, Lance served as chief experience strategist at EffectiveUI, a full-service user experience agency acquired by WPP/Ogilvy.  

Employee Journey Mapping

[email protected] | Dzhannet Kashurnikova
post authorDzhannet Kashurnikova

Dzhannet Kashurnikova
My whole experience is around complex transformation projects, leading innovative teams, talent management, employee and customer experience management. As a strategic consultant, I have introduced new approaches and agile methodologies, built and transformed organizational culture to support transformation, developed employee experience strategies and practices, designed HR strategies and approaches, and managed complex development programs.

The Next Innovator’s Dilemma. Innovating in the times of New Normal

[email protected] | Konrad Jarociński
post authorKonrad Jarociński

Konrad Jarociński
Technologist, researcher, lecturer, and innovator. Konrad Jarocinski helps industry leaders get their innovation strategies in place and scale their digital efforts to realise their full potential. With more than 10 years of advisory experience under his belt, he has served more than 50 companies on four continents, ranging from Fortune 100-size companies to start-ups.

The State of UX for 2021

[email protected] | Anthony Miller
post authorAnthony Miller

Anthony Miller
Anthony is the founder and creative director of millermedia7, a digital product agency that focuses on software, UX UI, and digital strategy. Anthony leads the company as a strategist to venture backed startups and enterprise clients. Anthony is constantly innovating new technology to further millermedia7’s goals and mission.

How Do the Best Companies Retain Customers?

[email protected] | Valentin Radu
post authorValentin Radu

Valentin Radu
I am an entrepreneur, data-driven marketer, CRO expert, international speaker, father, husband, and pet guardian. I have spoken at over 100 International events over the last seven years, including DMEXCO, Mobile Web Congress, SMXL, Growth Marketing Conference, MeetMagento, Conversion World, Webit, WebSummit, SemDays, Gpec, HowToWeb, IceeFest, Ecommerce Brazil, LMFA Singapore, TechinAsia, etc.

The Invasive Work-from-Home Employee Experience

[email protected] | Josh Tyson
post authorJosh Tyson

Josh Tyson
Josh Tyson is the co-author of the first bestselling book about conversational AI, Age of Invisible Machines. He is also the Director of Creative Content at OneReach.ai and co-host of both the Invisible Machines and N9K podcasts. His writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, The New York Times, Observer, SLAP, Stop Smiling, Thrasher, and Westword. 

Why The Best Measure Of Customer Value Is The Value You Provide To Your Customers

[email protected] | Mike Wittenstein
post authorMike Wittenstein

Mike Wittenstein
Mike Wittenstein is an expert at strategy, change, experience design, and story. He helps leaders get their strategies so clear, their people want to make them real. Mike founded Storyminers in 2002. Since then, he and his teams have served over 800 organizations, from Fortune 100-size companies to start-ups, with game-changing-yet-practical ideas. On-stage and on-line, Mike’s thought-provoking presentations, consulting, and coaching prepare professionals to take early advantage of what’s coming next.

Micro-interactions in UX: The art of subtlety

[email protected] | Samantha Wolhuter
post authorSamantha Wolhuter

Samantha Wolhuter
I am a marketing professional skilled in content and creative strategy. I have both a strong strategic and creative background. I have experience in through-the-line advertising, working on some of the world's biggest and greatest brands, ensuring that I have keen insight into brand building. I have experience in B2C and B2B marketing, and I currently work within the digital marketing industry. I am one of the few in the industry pioneering the importance of real content strategy.

Conversational AI: Talking Our Way to Digital Transformation

[email protected] | Lisa Palmer
post authorLisa Palmer

Lisa Palmer
Leading with customer success as my true north, I'm passionate about the ethical application of technology, particularly data and AI, to driving both profits and purpose for enterprises. "If we can make good, safe, and responsible AI profitable, whilst making dangerous and irresponsible AIs costly, then we achieve the best possible result for humanity." R. Carrier

User stories vs use cases: how they stack up

[email protected], [email protected] | Patrick Joseph Downs, Justinmind
post authorPatrick Joseph Downs

Patrick Joseph Downs

Joseph Downs is a UX content writer at Justinmind. He's pretty active on Justinmind's blog, where he often writes about all topics relating to UX and UI. Usability, music, cooking and classic motoring are just some of his obsessions.

post authorJustinmind

Justinmind
Justinmind is an all-in-one prototyping tool for web and mobile apps. From wireframes to highly interactive prototypes, it's the best way to test your ideas before you start coding!

Big brands go direct to the consumer in a crisis

[email protected] | Nick Easen
post authorNick Easen

Nick Easen
Nick Easen is an award-winning UK-based freelance journalist, broadcaster, editor, and consultant with over 16 years of experience in television, print, and online. With experience in content for BBC, CNN, CNBC, Bloomberg, BBC World News, BBC domestic, and BBC.com, as well as a host of British, American, and Asia-Pacific publications.

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