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Jeff Steen

Freelance Editor | Steen Inc.

Jeff Steen is a longtime writer and content marketer, covering topics as varied as restaurant culture, health, religion, and technology. He has written for The Denver Post, Inc Magazine, and FitSmallBusiness, among other titles. When he’s not writing, he helps small startups build websites and develop marketing strategies. Learn more at jeffreysteen.com.

The Future of your Hyperautomation Strategy is Conversational AI

Artificial Intelligence, Conversational Design, Customer Experience, Defining AI

This nascent technology will undoubtedly be the key to removing developer bias—and its prominence is just around the corner

March 12, 2021

6 min read

Is Conversational AI the Future of Mobile Apps?

Accessibility, Android, Apple iOS, Artificial Intelligence, Business Value and ROI, Conversational Design, Customer Experience, Design Tools and Software, iPhone, Mobile Applications, Mobile Technology

Mobile apps are undoubtedly the future—with conversational AI at the center of their development

March 5, 2021

8 min read

Are You Ready to Give Your Customers an Omni-Channel Experience?

Business Value and ROI, Content and Copy, Customer Experience, Design, Internal Company Dynamics, Mobile Applications, Mobile Technology, New and Emerging Technologies, Ubiquitous Computing

Five questions to answer when building your omni-channel customer experience.

February 2, 2021

6 min read