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The Agentic Design Stack  |  UX is the future of AI
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Season 7—Spring 2026  ·  14 episodes  ·  Through-line: the human architecture of institutional change
Boring AI
is Good AI
Gordon
Why AI Scaffolding
Matters More than Use Cases
Flowers · S6
Decentralized
AI is the Future
Goertzel
Canonical
Knowledge is Key
DosSantos
What AI as
Cheap Prediction Means
Gans
Cheap Prediction,
Expensive Change
Goldfarb
Folk Law &
Fax Machines
Pahlka
Inside The
Infinity Machine
Mallaby
Crisis Is
Your Opening
Nitze
The Confabulation
Machine
Ratliff
No Strategy
Without Vision
Evergreen
When Agents Have
Wallets, Trust Is Currency
Cohen Freue
Nuclear Fusion,
No Power Lines
Frankle
The Checklist Your
Deck Is Missing
McMillan
Knowing Before
Doing
Hasbe
The Pyramid Was
Always Wrong
Barzun ← Latest
Fellows › Jordan Ratner
Contributing Author

Jordan Ratner

UX Magazine Fellow
Jordan Ratner

Jordan Ratner is an original founder and former leader of Deloitte's Conversational AI Practice, overseeing its growth from 2016 - 2020. Jordan is passionate about using AI to transform how businesses solve problems. He has led large-scale implementations of conversational AI solutions within Fortune 500 companies across a wide variety of functions and industries, designed & built hundreds of conversational AI products, and cultivated vendor relationships with many leading conversational AI firms.

Contributions to UXM

2 pieces
1
Class of 2021

The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards

2021-08-04◆ Class of 2021
2
Class of 2021

The Problem with How Organizations are Thinking about Conversational AI - an Insider's Guide

2021-06-29◆ Class of 2021