The Agentic Design Stack | UX is the future of AI

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Season 7—Spring 2026 · 12 episodes · Through-line: the human architecture of institutional change

Boring AI
is Good AI

Gordon

Why AI Scaffolding
Matters More than Use Cases

Decentralized
AI is the Future

Canonical
Knowledge is Key

What AI as
Cheap Prediction Means

Cheap Prediction,
Expensive Change

Folk Law &
Fax Machines

Inside The
Infinity Machine

Crisis Is
Your Opening

The Confabulation
Machine

No Strategy
Without Vision

When Agents Have
Wallets, Trust Is Currency

Nuclear Fusion,
No Power Lines

The Checklist Your
Deck Is Missing

McMillan ← Latest

Contributing Author

Veronica Krieg

Senior Content Writer

Veronica Krieg is an award-winning Senior Content Writer for Sharpen, the agent-first contact center company. Veronica tells stories that reshape how readers think about customer service. She offers up no-nonsense strategies that inspire business leaders to overhaul customer experiences.

Contributions to UXM

1 piece

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Class of 2021

5 Successful Customer Service Strategies of Top Grocer Trader Joe’s

2021-01-12◆ Class of 2021