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TJ Harrop

Strategic / Service Design for Digital Transformation | NSW Department of Customer Service

TJ Harrop is a Designer and Product Manager from Manchester, UK. He is currently working in Sydney, Australia where he avoids exposing his milky British complexion to the sun at all costs.TJ specialises in transforming Government services using a designers approach and an engineer’s toolkit. He coaches and leads teams to deliver services that go deeper than websites and apps to include platforms, fees, support, and accessibility. Find him at tjharrop.com. 

What privacy pros can learn from service design

  • Accessibility, Consumer products, Customer Experience, Design, Design Theory, Information Design and Architecture, Privacy and Data Security, Product design, Software as a Service, Technology, Technology for the Common Good, Usability

Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.

Article by TJ Harrop, Tim de Sousa
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