Strategic / Service Design for Digital Transformation
NSW Department of Customer Service
BIO:
TJ Harrop is a Designer and Product Manager from Manchester, UK. He is currently working in Sydney, Australia where he avoids exposing his milky British complexion to the sun at all costs.TJ specialises in transforming Government services using a designers approach and an engineer’s toolkit. He coaches and leads teams to deliver services that go deeper than websites and apps to include platforms, fees, support, and accessibility. Find him at tjharrop.com.
