Flag

We stand with Ukraine and our team members from Ukraine. Here are ways you can help

Get exclusive access to thought-provoking articles, bonus podcast content, and cutting-edge whitepapers. Become a member of the UX Magazine community today!

Home ›› Accessibility ›› What privacy pros can learn from service design

What privacy pros can learn from service design

by TJ Harrop, Tim de Sousa
6 min read
Share this post on
Tweet
Share
Post
Share
Email
Print

Save

PrivacyPros1_Slider

While all services have layers, some components of the service are more like connective tissue — they hold the layers together. Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.

What is Service Design?

Privacy is the connective tissue

Meet user needs, not just compliance obligations

Invisible is good

Many hands make light work

So what?

post authorTJ Harrop

TJ Harrop

TJ Harrop is a Designer and Product Manager from Manchester, UK. He is currently working in Sydney, Australia where he avoids exposing his milky British complexion to the sun at all costs.TJ specialises in transforming Government services using a designers approach and an engineer’s toolkit. He coaches and leads teams to deliver services that go deeper than websites and apps to include platforms, fees, support, and accessibility. Find him at tjharrop.com. 

post authorTim de Sousa

Tim de Sousa

Tim is a privacy and information governance policy specialist with a focus on innovation and emerging technologies. In 2019, Tim established and ran the NSW Government Policy Lab, Australia's first whole-of-government human-centred policy design lab. He has held senior privacy roles with Westpac, the Commonwealth Bank of Australia and the Office of the Australian Information Commissioner, and serves on the ANZ advisory board of the International Association of Privacy Professionals.

Tweet
Share
Post
Share
Email
Print

Related Articles

Discover how AI-powered gesture-based navigation is redefining app experiences, making interactions more intuitive and personalized. Explore the opportunities and challenges of this design revolution.

Article by Kevin Gates
Designing Serendipity
  • This article explores the role of AI in enhancing app navigation through gesture-based interactions, emphasizing a shift from traditional menus to intuitive, swipe-driven experiences.
  • It examines the intersection of AI and interaction design, highlighting how machine learning can support user discovery by anticipating needs and surfacing relevant content.
  • The piece critically assesses the potential of gesture-based navigation to improve accessibility, user engagement, and overall app usability, while addressing design challenges and potential pitfalls.
Share:Designing Serendipity
11 min read

Discover how AI is changing UX research. It’s not just making data analysis faster. It’s also encouraging people to think more deeply. Learn how to strike a balance between human insight and AI-driven efficiency to create more thoughtful designs.

Article by Charles Gedeon
How AI and Metacognition Are Shaping UX Research
  • The article talks about how AI can speed up data analysis and encourage people to think more deeply about biases and missed insights, which can improve the quality of user-centered design.
  • It shows that AI-powered UX research tools need to include reflection checkpoints. These checkpoints let researchers critically assess their assumptions and conclusions.
  • The piece highlights the collaboration between AI’s ability to recognize patterns and human judgment to make sure the research outcomes are meaningful and consider the context.
Share:How AI and Metacognition Are Shaping UX Research
4 min read

How can thoughtful workspace design transform collaboration and creativity? Discover how a human-centered approach reimagined 21,940 square feet into a flexible, inspiring environment that employees love.

Article by Aalap Doshi
Rethink Space: Designing a Human-Centered Workspace that Supports Flexibility, Collaboration, Privacy, Innovation, Creativity, and Transparency
  • The article explores how human-centered workspace design can improve collaboration, flexibility, and creativity by addressing employee needs.
  • It highlights solutions like open zones, quiet spaces, and pod-like configurations, showing how these changes boosted teamwork and morale.
  • The piece emphasizes the value of co-creation, adaptability, and clear communication in rethinking office spaces.
Share:Rethink Space: Designing a Human-Centered Workspace that Supports Flexibility, Collaboration, Privacy, Innovation, Creativity, and Transparency
7 min read

Join the UX Magazine community!

Stay informed with exclusive content on the intersection of UX, AI agents, and agentic automation—essential reading for future-focused professionals.

Hello!

You're officially a member of the UX Magazine Community.
We're excited to have you with us!

Thank you!

To begin viewing member content, please verify your email.

Tell us about you. Enroll in the course.

    This website uses cookies to ensure you get the best experience on our website. Check our privacy policy and