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What privacy pros can learn from service design

by TJ Harrop, Tim de Sousa
6 min read
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While all services have layers, some components of the service are more like connective tissue — they hold the layers together. Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.

What is Service Design?

Privacy is the connective tissue

Meet user needs, not just compliance obligations

Invisible is good

Many hands make light work

So what?

post authorTJ Harrop

TJ Harrop,

TJ Harrop is a Designer and Product Manager from Manchester, UK. He is currently working in Sydney, Australia where he avoids exposing his milky British complexion to the sun at all costs.TJ specialises in transforming Government services using a designers approach and an engineer’s toolkit. He coaches and leads teams to deliver services that go deeper than websites and apps to include platforms, fees, support, and accessibility. Find him at tjharrop.com. 

post authorTim de Sousa

Tim de Sousa,

Tim is a privacy and information governance policy specialist with a focus on innovation and emerging technologies. In 2019, Tim established and ran the NSW Government Policy Lab, Australia's first whole-of-government human-centred policy design lab. He has held senior privacy roles with Westpac, the Commonwealth Bank of Australia and the Office of the Australian Information Commissioner, and serves on the ANZ advisory board of the International Association of Privacy Professionals.


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