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Privacy and Data Security

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Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.

Share:What privacy pros can learn from service design

Sometimes the process of paying roadway tolls online can feel worse than waiting in traffic.

Share:The Trials and Tribulations of the (Not So) Quick Pass #wtfUX

Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers.

Share:Is It Time to Forget Big Data and Focus on Real People?

A review of the the Paychex Flex iOS app shows areas where employee benefits and payroll companies can make great improvements in mobile experience design.

Share:Payroll Apps Should Deliver More Than a Stub

We talk with information architect Alberta Soranzo about mountains of data, mixtapes, and the digital legacy you leave behind.

Share:In Conversation with Alberta Soranzo

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