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The Trials and Tribulations of the (Not So) Quick Pass #wtfUX

by Josh Tyson
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Sometimes the process of paying roadway tolls online can feel worse than waiting in traffic.

Paying roadway tolls is a taxing experience by its very nature. And while the frustration of waiting in line to throw a handful of coins into a basket has been mitigated by the implementation of RFID transponders that let people pay fees without stopping, replenishing funds on online can start to feel purgatorial in its own right.

As reader Ben Mackie points out: “The North Carolina toll website is maddening. They give you five different dollar amounts and they don’t store your CC/preferred payment method”

This is already confusing

North Carolina Quick Pass website screengrab

Oof—flaming hoops!

North Carolina Quick Pass website screengrab

Ack—how much do I owe?

North Carolina Quick Pass website screengrab

What do I owe again?

North Carolina Quick Pass website screengrab

They must think I love typing

Keep these coming. Send them to us via Twitter or Facebook using the hastag #wtfUX or email them to: [email protected] with “#wtfUX” in the subject line. Include as much context as you can, so we get a full understanding of what the f%*k went wrong. Image of traffic jam courtesy Shutterstock.

post authorJosh Tyson

Josh Tyson, Contributing Editor Josh Tyson is a Denver-based content specialist focused on UX, AI, and conversational design. He is the co-host of N9K, a podcast from the future, and stays balanced by drawing on the powers of family, skateboarding, yoga, and art.

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