E-commerce

The coronavirus pandemic has been a catalyst for some of the world’s biggest brands to open online stores serving products direct to consumers’ homes. But will the popularity of this relatively new purchasing model last as shops start to reopen?

We are happy to announce the winners of the 2016 UX Magazine Awards. This program recognizes excellence in products, teams, and services, and aims to bring valuable lessons from these leading examples of mastery in UX to the broader community. See the list of winners below and check out uxmag.com in coming months for a more detailed articles of every winning entry!

Powerful service partnerships are beginning to emerge that are able to better respond to changes in customer needs, desires and expectations.

An excerpt from the new O'Reilly book, Information Architecture, 4th Edition, explores how information architecture infuses products with meaning and a sense of place.

Sometimes the process of paying roadway tolls online can feel worse than waiting in traffic.

Users assess the perceived cognitive load of engaging with your product or service based on environmental cues they might not even be aware of—design accordingly.

Banks need to develop new products, services, and channels to survive in our rapidly evolving technological landscape—here are nine things they can do to reach that goal.

As the buying process moves online, smart businesses are adapting and realizing the necessity of reading and responding to the digital body language of their prospects.

An intercept at the start of checkout on your e-commerce site frustrates users and may cost you far more sales than it gains you.

Connecting with users in China often depends on communicating Western quality and authenticity, and emphasizing that what they see is what they get.

Frustrated with confusing, unorganized, complex, or antiquated antiquated user experience models, an experience designer at The Nerdery created the CUBI model.