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What will the AI future look like – bright and easily manageable or dark and full of risks? Discover the various perspectives of the European Chatbot & Conversational AI summit speakers.

Does Conversational AI Do Magic?
  • The author shares insights on the risks, and opportunities of AI technologies as well as success stories and lessons learned from the second edition of the European Chatbot & Conversational AI summit.
  • The golden thread leading the summary is the future of AI implementation shown through the prism of various experts in the field.
  • The speakers talk about different industries that will be hugely influenced by AI technologies – medicine, business, insurance, personal assistance services, and more.
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4 min read

Indeed’s global head of UX operations uses this superpower to help others do their best work.

Redefining Leadership Through Empathy
  • The author shares her story of how enbracing empathy instead of fighting against it helped her evolve into a stronger manager and leader.
  • The author unpacks the steps of how empathy helps shape Indeed’s operations strategy:
    • Understand where you’re at
    • Know where you’re going and how you get there
    • Invite more empathy in your work
    • Let empathy lead you
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10 min read
Redefining Leadership Through Empathy
To Keep a User, Sometimes You Have to Let Them Go
  • Assuming every problem is product-related drives a product-centric approach to fixing them but problems are more complex than simple fixes to content or features.
  • The author uncovers 2 ideas:
    • Not all cancels are created equal
    • Think: User-centered retention
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6 min read
To Keep a User, Sometimes You Have to Let Them Go

Becoming good when you’re interested in everything

Mastery for Generalists
  • Generalists are people who love variety, connecting the dots, and curious. In contrast, specialists usually focus and go deeper on a certain practice.
  • In his article, the author identifies how to grow in your craft in a generalist role.
  • The author gives advice on how to become a better generalist:
    • Be an expert at learning
    • Understand every role
    • Build connective skills
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5 min read
Mastery-for-generalists

SAP Research Labs present the top trends and highlights for 2022

Top 5 Trends in User Research & Insights
  • The author presents the top trends and highlights by SAP Research Labs for 2022:
    • Remote user research is the new form
    • Accessibility, diversity and inclusion are becoming more mainstream
    • The demand for measurement and evidence-based product experience strategy continues to grow
    • Exponential growth in experience data is driving demand and investment in data science and machine learning at cloud speed
    • User research is the new culture of learning, practiced by all
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5 min read
Top-5-Trends-in-User-Research-Insights

5 techniques to minimize the support load of your design system

Reducing the Support Load of Your Design System
  • This article covers some techniques to minimize the support load of your design system that’ll also reduce the natural contact frequency with your consumers.
  • There are a few techniques we use to lower our support load:
    • Improve Documentation
    • Open Office Hours
    • Community Channels
    • Support Hub
    • Train System Advocates
  • These techniques might help you build a more informed system, have stronger advocacy from your consumers, and prevent some support issues altogether.
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6 min read
Reducing the Support Load of Your Design System

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