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Software as a Service

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What privacy pros can learn from service design

  • Accessibility, Consumer products, Customer Experience, Design, Design Theory, Information Design and Architecture, Privacy and Data Security, Product design, Software as a Service, Technology, Technology for the Common Good, Usability

Things like technology, privacy, or accessibility aren’t plug-and-play components, but a vital part of what makes a service good for users.

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6 min read

A Six-Minute Breakdown of Gartner’s Top Conversational AI Platforms

  • Accessibility, Artificial Intelligence, Business Value and ROI, Cloud Computing, Conversational Design, Customer Experience, Design, Design Tools and Software, Development, Employee Experience, Enterprise Products, Information Design and Architecture, Interaction Design, Interface and Navigation Design, Internal Company Systems and Intranets, Product design, Prototypes, Requirements and Specifications, Software, Software as a Service, Technology, Voice & Natural Language

There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

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11 min read

The Future of Enterprise Design Is Consumer-Grade UX

  • Browsers, Business UX Leaders, Cloud Computing, Consumer products, Customer Experience, Design, Design Tools and Software, Enterprise Products, Google, Interface and Navigation Design, Product design, Software, Software as a Service, Technology, Usability

For an enterprise product to achieve the greatest success, companies should deliver an experience for users that meets the same standards evident in consumer products.

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7 min read

Embracing the Evolution Toward the Experience of Things

  • Cloud Computing, Consumer products, Customer Experience, Design, Interface and Navigation Design, Mobile Applications, Mobile Technology, New and Emerging Technologies, Software as a Service, Technology, Ubiquitous Computing, User Reported Feedback

In the Experience of Things, everything that we use and interact with in our daily lives is starting to build a computing mesh around us.

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7 min read

The Best Enterprise UX Is the One You Never See

  • Accessibility, Customer Experience, Design, Design Tools and Software, Enterprise Products, Interface and Navigation Design, Simplicity, Software as a Service

Whether developing software in the ecommerce, biotech, storage, or security industries, there are five philosophies that shape an approach to enterprise UX.

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4 min read

In Conversation with Alfonso de la Nuez

  • Agile and Iterative Process, Business UX Leaders, Business Value and ROI, Design, Design Tools and Software, Enterprise Products, Information Design and Architecture, Internal Company Dynamics, Interviews, Marketing and Brand, Prototypes, Remote Research, Research Methods and Techniques, Research Tools and Software, Software as a Service, Technology, The Business of UX, Usability, User Reported Feedback

We talk with UserZoom CEO Alfonso de la Nuez about the importance of user testing, how to recruit panelists, and why research is an inspiration.

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6 min read

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